• align information technology systems with business operations by analyzing and developing innovative integrated software solutions• Provide internal IT support and managing web-based services and customer support• Interpreting business problems, identifying the root cause of these issues, presenting solutions, and facilitating the implementation of these solutions• Displaying excellent communication skills for presenting findings or solutions to stakeholders or customers. • Ability to troubleshoot application issues reported by users or customers.• Capable of identifying areas of improvement within existing systems by analyzing current processes and recommending changes accordingly.• Able to create user stories, use cases and wireframes to effectively communicate technical concepts to non-technical audiences.• Proficient in creating detailed project plans, outlining objectives, deliverables, timelines and resource allocations. Experienced in working with stakeholders to define project scope, timeline and budget.• Well versed in creating test plans for validating software applications before deployment.