With more than 20 years of experience in the software industry, I am COO - or Director of Professional Services - & I manage business units with a turnover of €30m.I am a member of the Management Committee of Sopra Banking (€445 million turnover) and of the Executive Committee of SAB (€70 million turnover).✔ I manage customer relations. Through the implementation of governance, I ensure that customer satisfaction is consistently monitored and controlled by all stakeholders.I am the main point of contact for executive management and IT departments. I support the sales strategy and handle contract negotiations.✔ I'm responsible for Professional Services teams - project managers and experts - and Customer Success.✔ I lead multicultural teams of more than 150 people across EMEA.I define and lead organisational change. And I support the transition of teams I'm responsible for in the context of mergers or acquisitions.✔ I devise and develop new service offerings that contribute to revenue growth. I improve profitability by optimising processes and organisations.