Barbara Connell Email & Phone Number

Keller, Tx, Us

United States

As a call center operations manager, I oversee all aspects of onboarding and recruiting using various employment platforms. I am the first person whom many prospective surveyors interact with, and play a key role in evaluating the talent, interest, and character of new prospective surveyors, and guiding them through the process to ensure that our rigorous quality and productivity standards are met. I ensure that the highest standards are met for CATI bilingual survey data collection, whether conducted by phone or by mail. Additionally, I manage standard patient survey projects from our call center in Keller, TX, as well as CAHPS Health Plan Surveys and special projects. I have extensive experience in telephonic outreach, including marketing and recruiting. I have a strong attention to detail and a passion for maintaining the highest standards of compliance and quality.

United States

Oversee facility management. Advocate for patients. Train new registration concierge procedures. Create and manage schedules for registration staff, handle shift changes, issue write-ups, and provide comprehensive staff training for facility maintenance. Conduct employee education. Manage bank deposits, record keeping, and billing. Procure facility snacks, drinks, swag, and all facility materials. Implement new processes and procedures. Establish payment plans for patient statements, DCI reporting, and corrections. Expertise in lab procedures and liver panels. Proficient in EPD and downtime protocol. Handle all vendor accounts, payments, invoices, and inventory. Provide patient advocacy and bill payment assistance. Maintain meticulous spreadsheets for employee, marketing, billing, and facility needs. Foster a harmonious balance among all employees and departments. Organize impactful marketing events for the facility, local businesses, and schools.

United States

Flower Mound, Texas, United States

Arlington Tx

The responsibilities include performing cold calls to promote business-to-business (B2B) advertising sales specifically targeted at golf courses. This involves understanding and addressing each client's unique requirements, facilitating the swift and efficient transmission of necessary documents, and securely gathering payment information. Additionally, the role encompasses the strategic enhancement of existing sponsors and the acquisition of new ones. Furthermore, it involves the creation of customized and impactful email and text message templates tailored to the golf industry. Moreover, the position requires active participation in the comprehensive onboarding process for new interviewees and the thorough training of all new hires.

Keller, Texas, United States

Confidentlye appropriate personnel. - Quickly and efficiently email or upload any necessary documentation based on clients' needs. - Authoritatively recommend coverages based on specific needs. - Identify specific needs and coverage, and expertly guide the customer with tailored packages for their family. - Serve as a knowledgeable insurance specialist. - Provide customers with a warm and professional attitude, showcasing confidence. - Process customer transactions with assurance and precision. - Proactively address customer inquiries with confidence and expertise. - Engage with customers through live chat, exuding confidence in every interaction. - Maintain meticulous records of customer complaints, demonstrating confidence in problem-solving. - Handle emails, inbound calls, and outbound calls with confidence and professionalism. - Proactively schedule appointments, showcasing confidence and efficiency. - Take control of managing customer accounts with confidence and precision. - Offer technical support with confidence and expertise. - Confidently handle billing issues and order inquiries, ensuring customer satisfaction. and effectively manage all customer inquiries via phone and in person. - Take full ownership of opening and closing the office each day. - Accurately record and promptly send sensitive material to th

Southlake, Texas

Responsibilities:Engaging in door-to-door sales to promote landscaping services and generate leadsTaking the lead in landscape design and tree pruning activities to enhance the visual appeal of outdoor spacesAssisting arborists in controlling and preventing diseases in trees and shrubsExpertly identifying tree and shrub species and providing comprehensive treatment and trimming recommendationsManaging all aspects of projects, from initiation to completion, and ensuring the prompt collection of paymentsSupervising a 12-person crew and meticulously implementing safety measures to optimize project efficiency and profitabilityCrafting detailed project contracts, overseeing payment processes, and issuing thorough receiptsSkills Utilized:Actively engaging in self-learning to gain in-depth knowledge of arboriculture and landscape design, with a focus on plant placement, tree trimming techniques, and disease control

No Degree, Biology, General

Activities and Societies: None

Massage Therapy/Therapeutic Massage

Attending, Business Administration And Management, General

Activities and Societies: None

Education record

Certificate, Medical Insurance Coding Specialist/Coder

Certified outpatient medical coding