Bernard Conner Email & Phone Number

Conroe, TX, US

Calgary, Alberta, CA

• Travel to acquisition sites to support and assist with weekly network cutovers
• Worked with the Network team to ensure the network gets up and running
• Inventory and deployment of computer hardware, and migration including cable management
• Provided information security consulting on a variety of technologies
• Identified gaps and produced detailed reports of assessments.
• Supported and helped numerous activities related to risk assessments.

• Deployed, installed, configured computer hardware, and migration
• Imaged pcs with SCCM, performed backups, troubleshooting Windows 10 issues, updates and patches
• Provided information security consulting on a variety of technologies
• Supported and helped numerous activities related to risk assessments.
• Monitored and reports on compliance with information security policies, standards, and procedures and guidelines.
• Conducted risk and security assessments and evaluated results with system owners and custodians.

• Identifying security threats and vulnerabilities to manage data, application and security
• Installed applications, upgrades, diagnostics, repairs, and troubleshooting, performing preventative maintenance of basic pc hardware and software
• Identifying/implementing compliance and operation security measures to ensure system safety
• Managing risk and security incidents to plan for business continuity

• Used SCCM to perform imaging of laptops and desktops
• Migrated 1500+ users from Windows 7 to Windows 10
• Provided remote desktop support for users
• Provided support for the upgrade to Windows 10
• Responsible for receipt, configuration, and delivery of new equipment
• Participate in device collection, configuration, and upgrade of client endpoint devices

• Software installation, Windows 7 upgrades, configured and deployed Windows 7 Enterprise Systems
• Administered FOG management for Imaging desktops and laptops, configured and troubleshooting iPhones 5 and 6.
• Used Active Directory for password resets, unlocks, and added/deleted users
• Performing Break/Fix, anti-virus scans, and troubleshooting hardware and software issues
• Provided technical support, performed remote assistance via Bomgar, inventory tracking via TrackIt database.
• Troubleshooting network/ local printers, assisted Telecom team to configure and setup Cisco IP Phones

• Installed, upgraded, configured, and deployed Windows 7 Enterprise from Windows XP
• Installed and configured medical proprietary applications for clients
• Administered SCCM to perform imaging of laptops and desktops
• Break/Fix all applications including: medical, MS Office, Outlook, graphics and anti-virus
• Provided daily support, remote assistance, and troubleshooting to clients
• Used TCP/IP to setup network printers, mapped network printers and shared drive access

• Demonstrated superior customer service skills and provide technical assistance to users.
• Daily administration, maintenance, and support of computer systems and networks.
• Performed user administration in Active Directory.
• Installing, modifying, cleaning and repairing computer hardware/software.
• Conferred with teammate’s unfamiliar issues.
• Analyzed problems using automatic diagnostic programs and resolving recurring difficulties.

• Maintained records of daily data communications, transactions, problems and remedial actions taken or installation activities.
• Daily administration, maintenance, and support of computer systems and networks.
• Performed user administration in Active Directory
• Conferred with staff, users and management regarding unfamiliar issues.
• Analyzed problems using automatic diagnostic programs and resolving recurring difficulties.
• Entered commands and observe system functioning to verify correct operations and detect errors, and other duties as assigned.

• Received award for customer service satisfaction
• Handled and validated equipment received against packing documentation
• Packaged and prepared hardware for deployment to customers
• Communicated with customers to verify that hardware items were received
• Maintained inventory of PCs, monitors, laptops, and printers
• Retrieved hardware from customers and documenting notes into to the Remedy system

Student Security It Associate Program

A.A.S, Computer Information Systems

Computer Operations Diploma, Computer Operations

High School Diploma, Computers, Math, Science