Bea C. Email & Phone Number

• Provide quality customer service and ensure file quality including maintaining full compliance with internal and external quality standards and state specific regulations.
• Negotiate disposition of claims with insureds and claimants or their representatives.
• Verify the nature and extent of property damage by obtaining and reviewing appropriate records and damages documentation.
• Recognize and implement alternate means of resolution.

St Paul, Minnesota, United States

• Provide quality claim handling of low complexity General Liability claims from the first notice of loss through resolution/settlement and payment process.
• Review and validate coverage, apply policy conditions, provisions, exclusions and endorsements in multiple state jurisdictions.
• Negotiate to resolve claims in a timely manner. Determine settlements and convey this in a professional and tactful manner to all parties involved.

Greater Minneapolis-St. Paul Area

• Financial Controls and Assessments: Responsible for processing and documenting returned checks, voided checks, credits and print manual checks
• Data and Information Management: Run reports and identify data discrepancies, check for duplicate payments, accurately document findings and reach a resolution
• Allocate daily activities using tools such as Outlook, Excel, SharePoint, and other organization systems

Saint Paul, MN

• Leadership role in the Financial Counseling department: Train and mentor other team members in financial counseling for Children's patients and families.
• Screen, interview and determine appropriate programs for families such as: Supplemental Security Income, Minnesota Health Care Programs (Medical Assistance, Children's Financial Assistance, and other Amenities)
• Advocate for families within the county, and state for federal assistance programs. When appropriate provide referrals to other resources and financial assistance programs within Children's and the community
• The goal for our team was to assist families with services such as: setting up payment plans, identifying other forms of financial assistance and help bridge the gap between successfully collecting patient-responsible.

Saint Paul, MN

• Monitor ongoing safety concerns, provide crisis management in the case of mental health emergencies, and coordinate service providers involved in the care of children diagnosed with a Severe Emotional Disturbance.

Minneapolis, MN

• Consult with staff attorneys in case preparation; conduct assessment of client treatment needs; gather information; contact agencies; schedule pre-placements, evaluations, and other services necessary for the.
• Maintain liaisons with Correction Departments and Social Service Agencies as well as Community Social Service and Mental Health Departments
• Consults with staff attorneys and other professionals regarding resources. Identify, visit, and evaluate community resource agencies, sharing information with other support staff and attorneys on a on-going basis
• Attend hearings, administrative reviews, conferences, seminars, and staff meetings

Minneapolis, MN

• Developed a new program/role within the clinic to close gaps in dental care within the community and improve revenue to the clinic. Assist new patients and connect them with community-based resources and other affinity.