• CI Specialist providing Epic training for onboarding Swedish providers. This included provider training for Hospitalists, Surgeons, OB, Anesthesia and Pediatricians.• Provided at the elbow support for providers to optimize their Epic tools and views which allows them to locate the information they need efficiently in the care continuum. • Administered enrollment of providers with EPCS to allow them to successfully complete orders for controlled substances. This included both in person meetings as well as remote sessions. • Participated in review and testing of workflow updates for the Surgeon curriculum post Epic upgrades.• Utilized various tools including SUP, Beta, Workbench report, Session reports and LogicStream to gather data in building tickets for analyst review.• Utilized multiple tools to gain successful remote connections with providers quickly reducing stress for the caregiver. These tools included Teams, SCCM, Citrix Director, LogMeIn123 Rescue and Quick Assist.• Participate in producing and reviewing SBAR materials with interdisciplinary colleagues, which were presented for leadership review in Optimization meetings.

• Responsible for coordinating Change Management Meeting for the IS department. Involved gathering the pertinent Changes being submitted for the week, confirming the information on the change and expected impact was complete and arranged to have the appropriate member available to present and discuss the change.• Maintain tracking for Change items put on hold and not approved at the Change meeting.• Communicated the approved changes to leadership for review and communication to the Swedish organization.• Fielded calls from the clinical and non-clinical caregivers regarding technology issues ranging from application support to hardware troubleshooting.• Experience using command line tools to troubleshoot connection issues and to assist caregivers in resolving network

Coordinated vendor support to resolve technical issues with cash dispensing equipment in the branches. Utilized network analysis tools to troubleshoot and pinpoint technical issues with the TCD cash machines which were critical to branch operations. Worked with multiple teams to escalate issues to troubleshoot and try to maximize first call resolutions. Worked within a team created to support all branches nationally and back office personnel in transitioning WAMU to Windows XP.Provided troubleshooting for VPN and configuration issues for remote users.

Supported the hospital medical and back office staff by troubleshooting desktop and software issues. Coordinated additional staff as needed for escalated issues. Maintained detailed records of the issues and coded appropriately for tracking. Worked with multiple teams to troubleshoot network issues and determine scope of the issues. Managed network outage communications meeting all organization standards.

*Managed a portfolio of accounts which maintained 50+ phones.*Resolved billing issues and provided adjustments as warranted. *Led meetings with leadership to give account status updates.*Met with clients Accounts Payable personnel to resolve account conflicts and ensured timely payments to the accounts. *Worked closely with Major Accounts Sales Rep to prevent accounts from reaching a credit hold status which would prevent new phone sales. *Maintained spreadsheets with customers phone, user information, including important account facts regarding account preferences.Participated in building a knowledge base tool designed to expedite problem escalation and resolution.

• Managed a portfolio of accounts which maintained 50+ phones.• Resolved billing issues and provided adjustments as warranted. • Led meetings with leadership to provide account status updates.• Met with clients Accounts Payable personnel to resolve account conflicts and ensured timely payments to the accounts. • Worked closely with Major Accounts Sales Rep to prevent accounts from reaching a credit hold status which would prevent new phone sales. • Maintained spreadsheets with customers phone and user information with account preferences regarding maintenance of their employees usage.

Developed a new territory for the companies products by selling and stocking the wholesalers and pharmacies. Built a physician contact list of over 350 physicians, covering general practice as well as specialties. Maintained detailed records of physician DEA information for sampling purposes. Maintained 100% accuracy in physical audits of sample counts. Produced and delivered presentations to physicians at tradeshows. Produced accurate and timely expense reports.