Bruno Peixoto Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

▸ Created dashboards across different Google Sheets that informed business-critical decisions, and facilitated reporting across the organization.▸ Managed projects in collaboration with Product/Engineering to identify issues and improve tools and the user experience.▸ Responded to customers' BBB, Trustpilot, Google, and Social Media complaints, engaging all relevant stakeholders to ensure timely and accurate responses.▸ Worked closely with Data Analysis to build SQL queries that ensured the quality and the reliability of data being reported.▸ Partnered with Underwriting to identify trends and draft new policy to mitigate delinquency risk.▸ Defined new standard of communication between the Payments team and the Customer Support team by drafting new SOP's and workflows.▸ Created new training material for the Customer Support team.

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

▸ Monitored, investigated, classified, and reported non-compliant products and behaviors on platforms such as Amazon, Google, and TikTok.▸ Compiled and presented reports during calibration calls.▸ Analyzed large data sets to author comprehensive reports under strict deadlines.▸ Researched policy on healthcare products, online advertising, and platform safety in different jurisdictions.

Portland, Oregon

▸ Responded to customers via social media channels by escalating and triaging issues appropriately within SLA.▸ Crafted response strategies along with the Global Crisis Management team on the aftermath of sensitive incidents, such as discriminations claims, offensive content, natural disasters, violent crimes, and unauthorized house parties.▸ Drafted new escalation workflows to streamline the process of triaging different case to the appropriate teams.▸ Pulled up data for monthly reports on emerging incident trends both in the Brazilian and the Global markets.▸ Built relationships with cross-functional stakeholders across different global offices, ensuring time zone handoffs were detailed and efficient.▸ Supported and mentored a group of global Social Media vendors by providing continued feedback and hosting calibration sessions.

Portland, Oregon

▸ Responsible for assisting guests during the check-in and check-out processes and throughout their stay in the hotel.▸ Assisted with reservation inquiries and responded to customers’ general questions.▸ Provided concierge services to hotel guests.

Vitória E Região, Brasil

▸ Advised the Mayor and other administrative units of the municipal government in international affairs.▸ Responsible for preparing the Mayor’s presentations in national and international events.▸ Daily interaction with foreign organizations and actors, including high-level officials such as ambassadors, diplomats and mayors.

Vitória E Região, Brasil

▸ Negotiated a franchise contract to open a branch of a cultural exchange agency in Vitoria, Brazil.▸ Experience with customer service as an international education agent for work and study abroad programs, counselling both students and their parents on academic, housing, medical and immigration matters.▸ Responsible for tasks such as bookkeeping, budgeting, event organizing and preparing presentations.

Vila Velha E Região, Brasil

▸ Taught English as a second language to students of all ages and levels.

Vila Velha E Região, Brasil

▸ Organized official and business delegations to China, Singapore, UAE and Spain.▸ Reception of official and business delegations from Argentina, Panama, USA, Botswana, the Netherlands, Norway, China and Japan.▸ Attended the "Salon Internacional de Logistica 2012" in Barcelona.▸ Established contact with Embassies and Consulates and other official foreign agencies.▸ Negotiated sister city agreements with the cities of Qingdao - China, Mendoza - Argentina, and Colón - Panama.

Vitória E Região, Brasil

Vitória E Região, Brasil

Bachelor'S Degree, International Relations And Affairs

International Management

International Relations And Affairs