Versatile, Visionary, and Innovative Executive Leader with Proven Experience and Savvy in Technical, Sales Engineering, and Business Management Disciplines and a Record of Thriving Within a Culture of World Class Support Organizations - 17+ Year Span of Dramatic & Measurable Results for SMB, SME, and Enterprise Organizations Increasing Revenue and Improving Efficiencies- Longstanding reputation of Integrity and a continuous record of optimizing IT infrastructure and operating performance- Commitment to providing the highest standard of customer support by ensuring conformance to the highest technical standards - A master of multifunctional management- Extensive experience and exceptional expertise in information technology management, IT support, and cross-functional team direction- Committed to providing continuous professional development and training in sales, marketing, project management, and business management with domestic and global business enterprises- Significant record of achievement in virtually all areas of business, e.g., revenue growth, operational efficiencies, cost control, project development, infrastructure design, system installation & maintenance, technical support, networking, team building, and performance management- Extensive background in the creation and management of telesales operations and watchful oversight of 24-hour Network Operation Centers, advanced tiers of technical support, research and development, network implementations, field services, account management, and client training - Created a groundbreaking tiered support model to efficiently manage customer accounts, standardize delivery, and assess customers’ business environments
Listed skills include Virtualization, Managed Services, Servers, It Management, and 12 others.