B. Craig Wilcox Email & Phone Number

Herndon, Va, Us

Serve the West Region with leadership in- Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams.- Developing in-depth knowledge of company offerings to identify profitable business opportunities.- Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.- Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.- Researching emerging trends and recommending new company offerings to satisfy customers’ needs.- Developing and managing strategic partnerships to grow business.- Presenting business or marketing opportunities to company executives and management.

Herndon, Va, Us

Serve as the primary territory liaison responsible for driving objectively measured incremental growth of all ePlus services for the region. Work with field sales organization to assist with training and skills development for selling of all ePlus services.- Lead efforts for services demand generation campaigns working with field sales organization- Collaborate with existing ePlus field sales and services leadership. Analyze and prioritize selling activity within existing accounts that will drive efficient sales growth of all ePlus services, specifically services not tied to product sales- Develop joint marketing plan to recommend tactics and assist the field with regularly scheduled demand generation activities within territory- Ongoing training and development of supported sales and SE staff relative to all ePlus services- Responsible for accurate forecasting of all ePlus services for assigned regions- Responsible for meeting financial targets for all ePlus services sales. Emphasis will be on overall services growth within the region and increasing services GP dollars and overall regional GP margins- Collaborate with peers across other markets to share best practices and develop a consistent approach for positioning which yields optimal results for the organization

Herndon, Va, Us

- Developing strong relationships and teams, both internally and with external customers, including the motivation and mentoring of all team-members- Holds regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks to ensure alignment- Advocate customer needs/issues cross-departmentally- Track and communicate customer’s satisfaction to all team members and coordinate recovery efforts when needed- Establish a trusted/strategic partner relationship with each assigned client and drive continued value of our products and services- Lead and manage quarterly and/or semi-annual service business reviews- Coordinate and align with 3rd party ePlus strategic annuity services partners on day to day issues and service business reviews- Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations- Welcomes and acts as a point of contact and coordinator for clients during the onboarding process- Hosts go-live meetings with new customers, and delivers signed start of service letters to headquarters for billing- Work with customers to maintain key customer information such as contracts, escalation lists, location information- Facilitates communications and handoffs for issues and concerns around non-managed services with other ePlus departments for all assigned clients- Work with sales team to maximize account growth opportunities, including identification of up-sell opportunities within existing account base- Potential up-sell opportunities, when identified, are forwarded to the respective Business Development Executive and/or Account Executive for appropriate follow-up- Provides data for account reconciliation (change orders/true ups) on a quarterly basis- Provides necessary data in support of quotes and contracting of Change Orders

Herndon, Va, Us

- Primary territory liaison responsible for driving objectively measured incremental growth- Work with field sales organization to assist with training and skills organization- Lead efforts for demand generation campaigns working with sales organization- Collaborate with existing ePlus field sales and services leadership. Analyze and prioritize selling activity with existing accounts that will drive efficient sales growth- Develop joint marketing plan to recommend tactics and assist with the field with regularly scheduled demand generation activities within territory- Responsible for accurate forecasting for assigned regions- Responsible for meeting financial target for sales- Collaborate with peers across other markets to share best practices and develop a consistent approach for position with yields optimal results for organization.

San Diego, California, Us

- Select, develop and manage moderately complex sales opportunities with both new and established, targeted prospects / clients across all industries within San Diego with possibility to grow into OC & LA territories.- Develop and maintain relationships with Managed Solution LLC partners such as Microsoft, Cisco and Riverbed, as well as other strategic alliances - Develop new business through prospecting - Apply significant knowledge and understanding of the customers’ needs in order to provide a solution that will benefit the clients specific business- Work closely with inside sales staff and other administration.

Carlsbad, Ca, Us

- Established a Managed Services Offering from marketing-to-sales-to-assessing-to-designing-to-onboarding-to-implementing-to-ongoing support- Designed, implemented and integrated ConnectWise into company new processes; Developed a new sales engagement methodology- Responsible for managing Sales Consultants, Services Coordinator, and System Engineers- Sold Managed Services Solutions to senior level executives- Responsible for sales quota of $18K per quarter- Added $7K in new MRR in a 6-month period- Established key metrics to ensure a healthy managed services practice

Little Rock, Ar, Us

- Function as the CEO of the California branch office; ensure profitability for the branch; Drive sales by working within the ClearPointe sales model-Manage all branch resources to ensure proper staffing and efficiency- Exercise full responsibility in meeting branch budget and staying within the expense structure of the budget- Work with ClearPointe corporate resources to coordinate training, marketing and sales activities- Exercise independent judgment and discretion with regard to matters of significance, such as developing new business consistent with the ClearPointe model, providing consultation or expert advice to ClearPointe’s clients to improve their computer systems- All day-to-day responsibility for the sales team, services teams and branch operations

- Managed more than 500 IT networks comprised of numerous verticals including medical, engineering, development, construction, accounting, legal, telemarketing, insurance, and banking, and more than 1,000 network devices (routers, firewalls, switches, access points) more than 600 servers, and more than 6,000 access devices (desktops, notebooks, tablets, and MACs)- Attained a consistent 99.8% success rate in delivering 500+ IT projects over five years- Closed over 26,0000 support tickets annually by implementing a metric-based support organization which yielded a 17% year-over-year increased ticket closure rate- Increased revenue by $100k+ within five months upon creation of a new automated tool that reduced the time to create a technical assessment report for each new project from 7 days to only 2-3 days, selling each report for a substantial profit - Oversaw an entire Support and Professional Services Organization of 67 employees consisting of NOC (Tier I), Tier II, Implementations, Account Management, Network Group, and Field Services- Restructured an entire Support department to ensure both reactive and proactive handling of customer issues using newly formed specialist subgroups and monitoring systems

- Drove up the number of monthly projects completed from 4 to 15, a 275% increase, within six months, by creating a 4-tiered structure to segregate accounts and standardizing delivery of services into 6 stages - project confirmation, technical assessment, solution verification, building and testing, solution deployment, and post deployment transition - Generated annual revenues of $10 million in guiding an IT Implementation Team- Created comprehensive project engagement methodology to identify primary roles of activities, objectives, benefits, guidelines, inputs, deliverables, and tools (Direct)- Utilized a new project engagement methodology to effectively scale over 100 IT implementation projects annually

- Key participant in guiding DirectPointe to its “#1 MSP in the world” status- Implemented Virtualization, VDI, EMR, vWorkspace and CITRIX solutions, as well as practice management applications for on-site and remote access- Added over $13.7 million in revenue in personally overseeing over 137 IT Implementation Projects in multiple verticals

Ogden, Utah, Us

- Accountable for and consistently met a $15 million quarterly or higher sales quotas - Key player in establishing MarketStar as a competitive outsource entity providing support to over Hewlett Packard’s 3,500 Value-added Resellers (VARs), consistently achieving sale quotas and identifying specific inhibitors to growth, including lack of inventory and poor support from outsourced call centers - Coordinated ESS product/program training and facilitation of weekly, monthly, and quarterly communication sessions with ESS Specialists- Converted VARs from competitor products to client products to achieve quarterly sales quotas

- Owned outsourced Indian infrastructure for software and web designs, gaining mastery in search engine optimization- Boosted start-up revenues over 600% from $140k to $1 million within three years, for a technology company providing large, complex web development and telemarketing services- Developed a unique herbal product line (Vital to Life) and grew the business from $0 to $60k in three months, later profitably selling the business for $100k- Maintained a $1 million budget for a telemarketing, i.e., direct selling and web development company

- Raised $175k to launch an office productivity suite for businesses, earning $118k in sales by the second year and subsequently creating a new product offering of interactive computer training CDs with three levels of training

Provo, Ut, Us

- Installed and configured a variety of network hardware and software, including interface cards, Windows, Novell NetWare 4.1/5.x, UNIX (Sun) networks, NICs, IRQ, firewall ports, and Novell Directory Services, for Novell

- Maintained key operational and personnel oversight for a software training company, developing and managing a wide range of functions, including policy, sales and market planning, advertising, accounts, market research and analysis, purchasing, contract negotiations, inventory and distribution, hiring and training- With a $500k annual budget, provided software training on-site across the US to more than 15,000 Department of Justice attorneys, recruiting independent software trainers and developing processes to maximize efficiency and quality while reducing costs

Masters, Computer Information Systems

Bachelor Of Science, Psychology With Business Management Minor

Associate Of Science, Business Management