Brian Cray Email & Phone Number

Houston, Tx, Us

Leading IT infrastructure team to assess, install and monitor Cisco network and VOIP telephone infrastructure to the more than 2300 funeral home locations across the United States, Canada and Puerto Rico. Over the past year and a half my staff and I have installed over 1300 locations. Additionally; I have led the installation of network and telephone infrastructure required as part of acquisition by Service Corporation International.

Responsible for planning and coordinating the installation of network infrastructure hardware including firewalls, switches, access point and digital phone systems for a client with locations across the United States and Canada.

San Antonio, Tx, Us

☛Project Manager responsible for delivery of multiple projects, each having diverse technologies, simultaneously for large global corporations of diverse industries.☛Collaborate with project resources to create accurate and profitable project plans that are consistently on time, on budget and meet/exceed customer requirements. Choose project methodologies and communication plans that best match customers’ expectations for cost and leadership from Mobius.☛Manage resource tracking and forecasting of current and planned projects to ensure adequate resource allocations.☛Manage tracking and resolution of project related time/schedules, issues, change requests and related escalations. Proactively provided status reporting and project communication to both internal and external project stakeholders.☛Managed financial forecasts and actuals related to all assigned projects.☛QA Manager responsible for work assignments of five test automation teams of five resources each at ExxonMobil. Teams converted existing UFT automation test scripts to Tosca for SAP and non-SAP applications. ☛Designed and conducted the execution of Load/Performance testing of SAP HANA using LoadRunner as part of migration from Oracle.☛Project Manager at CenterPoint Energy where responsibilities included the delivery of servers as part of Global Transformation initiative. Used Micro Focus Hybrid Cloud Management (HCM) and Operations Orchestration (OO) to automate physical and virtual (VM) server builds for ESXI, Linux, and Windows servers to standardize data center.☛Managed the installation and implementation of Splunk to monitor large EDI application at CenterPoint Energy.☛Developed statements of work (SOWs) with appropriate project staff to accurately represent the time and cost required to complete the services requested. Assist in sales activities required to clarify and sell SOW content to customers.

☛Providing clients with hands-on assistance or guidance to address and resolve application design, development, testing, deployment and support issues. ☛Instructed clients on the basics and benefits of leveraging an Agile methodology for software development projects.

Orlando, Fl, Us

☛Led Quality Assurance team in delivery and deployment of “End to End” food supply chain software solutions. This focus led to innovative solutions for Agri-ERP, food safety management and Agri-Business Intelligence… delivering traceability, PTI compliance and increased value for all the participants of the food supply chain. ☛Define and implement QA practices that ensure applications developed are fully tested to avoid impacts to the user community.☛Implemented the use of QA tools within an agile development methodology to quickly and effectively eliminate issues detected during software validation. Utilized the use of Selenium testing tool for Regression testing.☛Coordinate the implementation of all software releases/updates of supported web-based and mobile applications.☛Led daily Scrum meetings in the absence of IT Development Director.☛Partnered with IT Development Director to define the bi-monthly agile sprints for the Development and QA teams.PROFESSIONAL ACCOMPLISHMENT:Established quality methods that prioritized outstanding defects. Methods established resulted in the elimination of 90% of client issues that impacted their use of applications. By eliminating these outstanding client issues the development team was able to have 100% dedication towards new development of SaaS, mobile, and web-based software applications that provided additional benefits for the client. The quality methodology established ensured all bi-monthly releases were deployed defect-free over 99% of the time.

Paris, Fr

☛Managed on-shore/off-shore consulting teams responsible for delivering SAP solutions for Finance, Payroll, Business Intelligence, HR, and SRM/Procurement.☛Key upgrades/enhancements included a year-end SAP Payroll upgrade, Payroll Tax calculation issues for State and Local, new garnishment setup, BPC consolidation/upgrades, BOBJ upgrades, removal of duplicate org units and new interfaces to HR. ☛Responsible for resource allocations, forecasting, budgeting, project schedules, billing and expenses of all SAP Project enhancements.☛Provide timely communications to all stakeholders impacted by SAP Project enhancements☛Ensured and monitored timely billings to the client were provided and tracked.☛Responsible for turning over all documentation to the client for support purposes.PROFESSIONAL ACCOMPLISHMENT:Instilled quality and detail oriented project plans that were followed closely to ensure project deadlines were met. Established transparency of project progression to all project stakeholders to ensure all were aware of progress made, issues identified and any schedule impacts identified as earlier as feasibly possible.

Houston, Texas, Us

☛Managed staff of ten Problem Managers to identify system issues and prevent future impacts to the business and reduce support costs. ☛Oversaw operations and maintenance of operating systems and platform support, database administration, capacity planning, performance management, security compliance.☛Managed the life-cycle of incidents, including reception, logging, acknowledgement, classification, response, tracking and reporting for all components involved in the provision of IT service.☛Led the roll out and deployment of Problem Management processes in line with HP work standards.☛Resulted in reduced annual support demand by nearly 39,000 hours and reduced ticket volume by over 35,000 both of which exceeded yearly defined stretch goals by more than 20%.PROFESSIONAL ACCOMPLISHMENT:►Utilizing ITIL methodologies developed and implemented Incident, Problem and Change Processes. Defined clear objectives and deliverables. Identified and performed the initial incident diagnostics. Led and communicated with the group with updated records. Removed on-going application and service issues. ✔IMPACT: Eliminated approximately 35% of the incident ticket volume and associate support hours; improved information to customers/users on aspects of service quality; increased employee morale.

Houston, Texas, Us

☛Utilize data analytics tools and methods to identify most common incidents reported by the user community.☛Apply Root Cause Analysis (RCA) techniques (5 Whys, Fishbone diagrams, etc.) to isolate true root cause of applications/service generating greatest incident volume.☛With incident true root cause determined, partnered with Service Managers and Project Managers to develop and implement solutions that stabilized applications/services. Implemented solutions reduced yearly support demand by 28% and increased business satisfaction.☛Solely responsible for identifying and resolving problems associated with End User Systems (EUS) within Corporate IT [Outlook, SharePoint, PC Encryption, Active Directory, and Security].PROFESSIONAL ACCOMPLISHMENT:►Achieved stability of support demand during the upgrades to MS Outlook, MS SharePoint and migration from McAfee Encryption to MS BitLocker.

Houston, Texas, Us

☛Responsible for resolution of L1 and L2 enterprise incidents reported by a user based of nearly 450,000 users☛Constructed knowledge-based solutions that provided consistent practices and responses to end-users by Customer Support engineers.☛Established support metrics and developed Key Performance Indicators (KPIs) to monitor on-going performance of the Customer Support staff (Time-to-Own, Time-to-Fix, Time-to-Close, etc.). Presented Customer Support performance results to executives on a regular basis.☛Provided insight into prioritization of incidents reported based on volume, business impact and risk.☛Attended and provided input into major incident meetings (system down, unavailable, lack of performance, etc.) to assist in prompt resolution.☛Developed a Chat Support solution that provided corporate users with an alternative method to get issues resolved. As a result, Chat Support solution is now used to resolve issues related to all corporate systems.☛Led team in the implementation of a User Access Management (UAM) system. UAM enforced strict methods for managing system access based on requirements defined by Sarbanes-Oxley Auditors. ☛The UAM system is currently integrated with over 100 applications. Limited Sarbanes-Oxley issues were reported during audits after applications were integrated with UAM. Numerous applications continue to be integrated with UAM.PROFESSIONAL ACCOMPLISHMENT:►Identity and Access Management: Enabling Sarbanes-Oxley Compliance. Performed a fraud risk assessment. Evaluated controls over the period-end financial reporting process. Led the implementation of a User Access Management system. ✔IMPACT: Increased user access management, compliance with Sarbanes-Oxley audit by 90%; more-efficient business practices; clear business objectives and decision making from upper management.

Houston, Texas, Us

☛Oversaw test activities which include: design, develop and execute test strategies and plans; debug and troubleshoot; perform impact and gap analysis; monitor and instruct test resources on proper procedures to ensure team compliance.☛Solely implemented the use of Quality Center as a standards tool to support defined testing methodologies brought to HP.☛Performed on-going data validations of ETL (Extract, transform, load) throughout the loading into Enterprise Data Warehouse systems.☛Responsible for all QA tasks including data conversions, data migrations and applications retirements associated with the Enterprise Data Warehouse (EDW) project and EDW reporting using Business Objects.PROFESSIONAL ACCOMPLISHMENT:►Established and announced the role of the test automation team to developers and testers. Created a test survey and identified test automation opportunities. Implemented continuous process improvements to the testing. ✔IMPACT: Automated testing reduced the time needed to conduct a single test cycle by more than two weeks with 90% less resources and providing consistent and more in-depth results; fixable bug find rate; improvement in customer retention.

Lake Buena Vista, Florida, Us

☛Provided Quality Assurance/Quality Control guidance and best practices for a majority of Walt Disney World (FL) applications and Walt Disney Company’s affiliates such as Disneyland (CA), Hong Kong Disneyland, Disney Cruise Lines and Walt Disney Corporate.☛Established Best Practice to design and execute load performance with increasing test coverage of many applications by 80% while reducing required system and regression testing man-hours by 90% leveraging test automation.☛Managed a 15-person staff including a Regression automation test team and a Load/Performance test team while providing vision and strategic direction.☛Managed test data center consisting of over 70 servers (Intel, HP & Sun), SAN Storage, Tape Backup that resided on an isolated network to support application testing efforts.☛Orchestrated the promotion and implementation of Quality Center as the defect-tracking tool and defined resolution and reporting procedures. The tool is now a corporate standard for all Walt Disney applications.☛Prioritized and assigned staff resources to projects brought to the QA team requiring test validation during the testing phase of the project's life-cyclePROFESSIONAL ACCOMPLISHMENT:►Test automation eliminated the requirement to attain testing resources to validate functionality.►Avoid system sizing and performance issues by conducting performance tests (Load, Performance and Stress) during the testing phase of the project's life-cycle.

New York, Ny, Us

☛Designed and implemented the DB2 database architecture used to support a medical account processing system.☛Partnered with DB2 administrators to modify/enhance a DB2 Guidebook that DB administrators must follow to ensure consistency. Defined and implemented structured testing practices for development and release of Client/Server based Account Processing and Billing System developed using PowerBuilder, PC Docs and DB2.☛Assumed Team Lead role for a large account processing and billing system. Manage a group of testers with the responsibility of developing a methodology, producing a Master Test Plan, defining Unit test plans, defining and executing System test plans and supporting User Acceptance testing using TestDirector and WinRunner as testing tools.☛Solely responsible for maintaining the DB2 environments used to support Production, Training, Test and Development of the account processing application.☛Designed and implemented the physical data model using LBMS System Engineer☛Assumed the Project Manager role responsible for the delivery of minor enhancements and major releases of a medical account processing system.☛Software Version Control Manager that enforced versioning of source code for all applicationsPROFESSIONAL ACCOMPLISHMENT: ►Modified existing project methodology to be more streamlined. Once streamlined, led IT development staff to deliver two releases under budget and ahead of expected date.►Established Quality Assurance organization with standards and deliverables necessary to ensure quality applications were delivered.►Implemented TestDirector as the "go-forward" testing tool for system validation, requirements and defect tracking.