Brian Rayner, M.A.Ed Email and Phone Number
California, United States
Brian Rayner, M.A.Ed's Location
San Francisco Bay Area, United States, United States
Brian Rayner, M.A.Ed's Contact Details
Brian Rayner, M.A.Ed work email
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Brian Rayner, M.A.Ed personal email
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Brian Rayner, M.A.Ed phone numbers
About Brian Rayner, M.A.Ed
An experienced training professional with over 15 years in employee and customer education, sales enablement, and customer service management across various industries. Goal-oriented and results-driven leader with a passion for relationship and project management, technology and communication. Keen problem solving, influencing, and leadership development skills. Productevangelist, early adopter, and beta tester. Unrestricted eligibility to work in the United States and United Kingdom.Specialties: • Project Management• Leadership Development• Software Development Liaison• Sales Training and Enablement• Technical Training• Team Leader• Creative Problem Solving• Product Management
Brian Rayner, M.A.Ed Work Experience Details
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Senior Manager, Sales TrainingVisaCalifornia, United States -
Senior Manager, Sales AccelerationVisa May 2022 - PresentFoster City, California, Us
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Senior Sales Enablement AnalystVisa Jan 2018 - May 2022Foster City, California, Us• Own training and enablement programs from development to execution• Collaborate with global cross-functional sales and product teams• Develop and manage a new online CRM onboarding program• Build quick reference tools (guides/videos) to support global teams• Facilitate Instructor Led Training, virtually and in-person• Propose and implement changes to streamline business processes• Compile design requirements and liaise with engineering
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Training ConsultantSelf-Employed Aug 2016 - Dec 2017
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Enablement Partner & Program ManagerWalkme™ Jul 2014 - Aug 2016San Francisco, California, Us• Program Manager for WalkMe University (Litmos LMS)• Coordinated a new hire orientation program• Facilitated bespoke one-on-one/group technical trainings• Developed online courses and knowledge base articles• Hosted product release webinars and training sessions• Produced screencasts/voiceovers for marketing/training videos -
Product Management ConsultantCrowd Mobile Mar 2015 - Sep 2015Amsterdam, North Holland, Nl• Provided guidance on new features and marketing strategy• Brainstormed potential development and product trajectory• Conducted design review and beta testing -
Training ConsultantPerformance Solutions Feb 2013 - Dec 2013Amsterdam, Noord-Holland, NlWest Coast Sales Capability Trainer at Nokia -
Sales Capability TrainerNokia Us Feb 2013 - Dec 2013Espoo, Southern Finland, Fi• Onboarding/mentoring new field sales force representatives• Evangelizing Nokia products and services to consumers, stores, and developers• Training store sales staff on new products through training roadshows• Streamlining and implementing new processes for improved team interaction• Fostering learning through store visits and backroom training opportunities• Leading webinars on new products and services• Building and facilitating training programs• Peer‐coaching other trainers• Call Center technical training -
Technical TrainerAcademy Of Art University Feb 2011 - Jul 2012San Francisco, Ca, Us• Deliver online and on-site trainings for academic and business processes/applications• Contribute to the gathering/documentation of requirements for academic and business processes• Assist with enrolling and tracking instructors through mandatory training and mentoring programs• Maintain training schedules and coordinate with academic departments to track instructor participation• Develop and implement online and onsite training for instructors, Online department staff, and others to address problems and improve the quality of online teaching• Handle all phases of online training development (needs analysis, workflow review, scriptwriting, screen capture, animation, publishing, and updating) -
Partner Development ManagerEvault, A Seagate Company Apr 2008 - Oct 2010Us• Provided support for business development initiatives• Instituted detailed partner rollout plans• Implemented on-boarding and training on EVault SaaS solutions for new alliance partners• Established partner system requirements for provisioning, billing, and web pages• Determined product requirements for new partner/customer management tools• Identified requirements for enhanced partner training and development tools• Designed and implemented training tools for partner sales organizations• Redesigned existing sales training for alliance partners• Created systems and procedures to streamline partner management• Worked directly with partners and internal groups to identify extranet needs and ordering portal requirements• Managed projects and workflows to ensure on-time completion of business development initiatives• Liaised with appropriate internal groups to deliver branded partner solutions• Responded to Requests for Information and Proposals from potential alliance partners -
Alliance Account ManagerEvault, A Seagate Company Apr 2006 - Apr 2008Us• Managed alliance partner relationships and served as the primary point of contact for over 25 partner companies selling EVault SaaS solutions• Aggressively drove partners to maximize sales and total partnership potential by providing sales best practices, training, and sales support• Drove revenue through alliance partners and build reseller adoption of product and service offerings while encouraging quota fulfillment• Established incentive plans to encourage reseller sales growth• Communicated effectively with partners on new products and service offerings• Liaised with marketing, sales, and product development teams to implement alliance partner initiatives• Aggregated sales tools and marketing materials to develop a partner welcome kit to promote successful launch initiatives• Built Access database for managing partner contact information and orders• Increased sales from prior year production by nearly 600% in first fiscal year
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Pod Squad/Mac SpecialistApple, Inc. Mar 2005 - Nov 2006Cupertino, California, Us• Processed customer transactions and provided general customer service• Assisted customers needing advice on purchases of iPods, computers, and accessories• Presented product demonstrations in store theater to create learning opportunities for customers and to increase interest in Apple products• Provided one-on-one training to customers on Macintosh Operating System and various Macintosh applications as needed -
Market TrainerU.S. Bank Oct 2003 - Apr 2006Minneapolis, Mn, Us• Delivered sales, operations, and technical training to bankers, managers, and other trainers using consultative training and training-for-impact techniques • Effectively evaluated trainees' performance and their ability to perform on the job• Served as a resource for Performance Improvement initiatives by establishing and maintaining strong partnerships with the line through one-on-one coaching, post-workshop follow-up with managers, conducting branch visits and attending manager meetings• Developed Instructional Videos and other materials to enhance classroom learning • Generated and analyzed reports from the LMS to identify training needs • Assessed training needs and worked with clients to customize training offerings and/or modified existing offerings to meet identified needs • Developed strong relationships with peers in the market and across the company to ensure business sales objectives were met -
Sales & Service ManagerU.S. Bank May 2002 - Oct 2003Minneapolis, Mn, Us• Supervised staff of six retail branch employees and provided on-going sales coaching, mentoring and career development• Maintained audit readiness of the branch through constant follow up to bank policy and procedures as well as federal compliance regulations and regular review of branch binders• Developed and preserved client relationships through regular contact and excellent customer service• Managed branch staffing model and worked within means to sufficiently and effectively meet client needs and district expectations• Exceeded sales goals and promote consistent growth of demand deposit relationships, consumer and business loans, and other line of business products• Input and processed loans while sustaining regular contact with loan center to ensure expedited approval and to move loans through branch pipeline within reasonable timeframes
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Personal BankerBank Of America Apr 2001 - Mar 2002Charlotte, Nc, Us• Administered and serviced new and existing consumer and business accounts• Identified areas of improvement within the Banking Center and provided one-on-one coaching and feedback as the appointed Customer Service Ambassador• Reviewed and submitted personal, business, and home related loan applications for underwriter approval• Liaised with clients on behalf of the loan center regarding approval status and requests for required documentation• Performed daily branch opening and closing duties -
Interactive DesignerModem Media Oct 2000 - Apr 2001• Developed online marketing materials for top-tier worldwide brands (Intel, Michelin, GE, Kraft Foods, HP)• Built interactive media for online advertising• Created conceptual assets for pitch work presentations for new and existing clients• Updated graphics on various customer websites as standard maintenance• Built new sites/landing pages for promotional campaigns
Brian Rayner, M.A.Ed Skills
Training
Management
Saas
Leadership Development
Project Management
Sales
Instructional Design
E Learning
Customer Service
Product Management
Employee Training
Team Leadership
Coaching
Training Delivery
Captivate
Process Improvement
Sales Operations
Marketing
Social Networking
Sales Management
Retail
Salesforce.com
Team Building
Online Advertising
Creative Problem Solving
Problem Solving
Instructor Led Training
Technical Training
Business Process Improvement
Product Development
Software As A Service
Requirements Analysis
Software Documentation
Selling
Call Centers
Mentoring
Time Management
Training Facilitation
Presenter
Idea Generation
Online Training
Training And Development
Learning Management Systems
Sales Enablement
Field Enablement
Curriculum Development
Brian Rayner, M.A.Ed Education Details
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San Francisco State UniversityEducation: Instructional Technology -
Florida State UniversityCommunication Studies (Pre-Law)
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Virginia TechGraphic Design
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FreecodecampComputer Software Engineering
Frequently Asked Questions about Brian Rayner, M.A.Ed
What company does Brian Rayner, M.A.Ed work for?
Brian Rayner, M.A.Ed works for Visa
What is Brian Rayner, M.A.Ed's role at the current company?
Brian Rayner, M.A.Ed's current role is Senior Manager, Sales Training.
What is Brian Rayner, M.A.Ed's email address?
Brian Rayner, M.A.Ed's email address is mb****@****isa.com
What is Brian Rayner, M.A.Ed's direct phone number?
Brian Rayner, M.A.Ed's direct phone number is +141584*****
What schools did Brian Rayner, M.A.Ed attend?
Brian Rayner, M.A.Ed attended San Francisco State University, Florida State University, Virginia Tech, Freecodecamp.
What skills is Brian Rayner, M.A.Ed known for?
Brian Rayner, M.A.Ed has skills like Training, Management, Saas, Leadership Development, Project Management, Sales, Instructional Design, E Learning, Customer Service, Product Management, Employee Training, Team Leadership.
Who are Brian Rayner, M.A.Ed's colleagues?
Brian Rayner, M.A.Ed's colleagues are Ajam Patel, Anuvind Pushpak, Hannah Heeran, Danielle Benton Thrash, Snehal Raut, Xin Zhang, Michelle Esposito.
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