Brian Rayner, M.A.Ed Email & Phone Number

California, United States

Foster City, California, Us

Foster City, California, Us

• Own training and enablement programs from development to execution• Collaborate with global cross-functional sales and product teams• Develop and manage a new online CRM onboarding program• Build quick reference tools (guides/videos) to support global teams• Facilitate Instructor Led Training, virtually and in-person• Propose and implement changes to streamline business processes• Compile design requirements and liaise with engineering

San Francisco, California, Us

• Program Manager for WalkMe University (Litmos LMS)• Coordinated a new hire orientation program• Facilitated bespoke one-on-one/group technical trainings• Developed online courses and knowledge base articles• Hosted product release webinars and training sessions• Produced screencasts/voiceovers for marketing/training videos

Amsterdam, North Holland, Nl

• Provided guidance on new features and marketing strategy• Brainstormed potential development and product trajectory• Conducted design review and beta testing

Amsterdam, Noord-Holland, Nl

West Coast Sales Capability Trainer at Nokia

Espoo, Southern Finland, Fi

• Onboarding/mentoring new field sales force representatives• Evangelizing Nokia products and services to consumers, stores, and developers• Training store sales staff on new products through training roadshows• Streamlining and implementing new processes for improved team interaction• Fostering learning through store visits and backroom training opportunities• Leading webinars on new products and services• Building and facilitating training programs• Peer­‐coaching other trainers• Call Center technical training

San Francisco, Ca, Us

• Deliver online and on-site trainings for academic and business processes/applications• Contribute to the gathering/documentation of requirements for academic and business processes• Assist with enrolling and tracking instructors through mandatory training and mentoring programs• Maintain training schedules and coordinate with academic departments to track instructor participation• Develop and implement online and onsite training for instructors, Online department staff, and others to address problems and improve the quality of online teaching• Handle all phases of online training development (needs analysis, workflow review, scriptwriting, screen capture, animation, publishing, and updating)

Us

• Provided support for business development initiatives• Instituted detailed partner rollout plans• Implemented on-boarding and training on EVault SaaS solutions for new alliance partners• Established partner system requirements for provisioning, billing, and web pages• Determined product requirements for new partner/customer management tools• Identified requirements for enhanced partner training and development tools• Designed and implemented training tools for partner sales organizations• Redesigned existing sales training for alliance partners• Created systems and procedures to streamline partner management• Worked directly with partners and internal groups to identify extranet needs and ordering portal requirements• Managed projects and workflows to ensure on-time completion of business development initiatives• Liaised with appropriate internal groups to deliver branded partner solutions• Responded to Requests for Information and Proposals from potential alliance partners

Us

• Managed alliance partner relationships and served as the primary point of contact for over 25 partner companies selling EVault SaaS solutions• Aggressively drove partners to maximize sales and total partnership potential by providing sales best practices, training, and sales support• Drove revenue through alliance partners and build reseller adoption of product and service offerings while encouraging quota fulfillment• Established incentive plans to encourage reseller sales growth• Communicated effectively with partners on new products and service offerings• Liaised with marketing, sales, and product development teams to implement alliance partner initiatives• Aggregated sales tools and marketing materials to develop a partner welcome kit to promote successful launch initiatives• Built Access database for managing partner contact information and orders• Increased sales from prior year production by nearly 600% in first fiscal year

Cupertino, California, Us

• Processed customer transactions and provided general customer service• Assisted customers needing advice on purchases of iPods, computers, and accessories• Presented product demonstrations in store theater to create learning opportunities for customers and to increase interest in Apple products• Provided one-on-one training to customers on Macintosh Operating System and various Macintosh applications as needed

Minneapolis, Mn, Us

• Delivered sales, operations, and technical training to bankers, managers, and other trainers using consultative training and training-for-impact techniques • Effectively evaluated trainees' performance and their ability to perform on the job• Served as a resource for Performance Improvement initiatives by establishing and maintaining strong partnerships with the line through one-on-one coaching, post-workshop follow-up with managers, conducting branch visits and attending manager meetings• Developed Instructional Videos and other materials to enhance classroom learning • Generated and analyzed reports from the LMS to identify training needs • Assessed training needs and worked with clients to customize training offerings and/or modified existing offerings to meet identified needs • Developed strong relationships with peers in the market and across the company to ensure business sales objectives were met

Minneapolis, Mn, Us

• Supervised staff of six retail branch employees and provided on-going sales coaching, mentoring and career development• Maintained audit readiness of the branch through constant follow up to bank policy and procedures as well as federal compliance regulations and regular review of branch binders• Developed and preserved client relationships through regular contact and excellent customer service• Managed branch staffing model and worked within means to sufficiently and effectively meet client needs and district expectations• Exceeded sales goals and promote consistent growth of demand deposit relationships, consumer and business loans, and other line of business products• Input and processed loans while sustaining regular contact with loan center to ensure expedited approval and to move loans through branch pipeline within reasonable timeframes

Charlotte, Nc, Us

• Administered and serviced new and existing consumer and business accounts• Identified areas of improvement within the Banking Center and provided one-on-one coaching and feedback as the appointed Customer Service Ambassador• Reviewed and submitted personal, business, and home related loan applications for underwriter approval• Liaised with clients on behalf of the loan center regarding approval status and requests for required documentation• Performed daily branch opening and closing duties

• Developed online marketing materials for top-tier worldwide brands (Intel, Michelin, GE, Kraft Foods, HP)• Built interactive media for online advertising• Created conceptual assets for pitch work presentations for new and existing clients• Updated graphics on various customer websites as standard maintenance• Built new sites/landing pages for promotional campaigns

Ma, Education: Instructional Technology

Bs, Communication Studies (Pre-Law)

Graphic Design

Full Stack Web Development Certification, Computer Software Engineering