Training And Support Manager
CurrentTRAINERPlanning, organizing, and leading a wide range of training activities using english languageTrainer for the CFD software Meteodyn WT and UrbaWind (face or webinar)Updating training documents and user manualsCreating training tools (video, study cases, tutorial)Creating regular webinar to present to the clients the updates of each releaseRecommends technologies and help clients to install, use and handle our differents software and servicesExhibition, Workshops… Show more TRAINERPlanning, organizing, and leading a wide range of training activities using english languageTrainer for the CFD software Meteodyn WT and UrbaWind (face or webinar)Updating training documents and user manualsCreating training tools (video, study cases, tutorial)Creating regular webinar to present to the clients the updates of each releaseRecommends technologies and help clients to install, use and handle our differents software and servicesExhibition, Workshops and ConferencesForum administratorTrainer of new hire personSUPPORTManaging the day to day workload of the Technical and Scientific Support (1st and 2nd Level)Improving the Quality of the Support Service (Customer care, questionnaire, indicators)Tools used: Email, MANTIS plateform, Teamviewer, PhoneManual functional and regression testing of new release and bug fixesCollaboration with the technical team to improve the testing process for validationCollaboration with sales department Show less