Britt Crocker Email & Phone Number

Portland, OR, US

Costa Mesa, CA, US

Senior Mobile Experience Designer for the Mint & Ultra Mobile apps

Costa Mesa, CA, US

Senior Mobile Experience Designer for the Mint & Ultra Mobile apps

Austin, Texas, US

• Consumer facing: focused on core growth, engagement, retention, and crafting impactful promotions + loyalty programs.
• Redesigned authentication flow, introducing password-less mobile login, achieving 75% adoption within one month launch.
• Facilitated a workshop and produced design deliverables for swarm week where the final result boosted Order KPIs:-0.81% higher Request Rate -3.21% increase in Orders per Customer-5.9% more Promo & Credit screen views.

Austin, Texas, US

• Worked cross-functionally to launch new products and services (B2C), creating high fidelity designs for a business pivot to Telehealth and care pathway solutions.
• Raised the standard of excellence for product design by introducing processes and frameworks for design principles, cross-functional feedback loops, and DLS updates.
• Outlined holistic web & mobile e-commerce designs and optimized processes to ensure customer experiences that drove a 23% rise in daily sales transactions and decreased NPS detractor comments by 30%.

Amsterdam, North Holland, NL

• Consulted on UX design sprints for clients in Automotive, Medical, Healthcare, Fintech, and Food & Beverage industries to build & optimize digital platform functions.
• Iteratively managed UX/UI design projects from concept to completion, leveraging Agile/SCRUM methodologies to deliver client briefs inside allocated budget & project roadmap timeframes.
• Collaborated with strategists, developers & producers to elevate the rebranding of a leading automotive company; generated an average website visit duration increase of 35%.

• Managed redesigning a Big/Tall subscription box website, increasing project productivity by 30% and reducing design time by 12%, resulting in a successful launch.
• Trained team members on Figma usage, enabling a streamlined transition of visual assets & facilitating efficient collaboration.
• Optimized design system workflows, improving user flows & UI elements, resulting in a 27% reduction in turnaround times for high-fidelity mockups and prototypes.

New York, NY, US

• Completed 400+ hours of immersive training in user experience design, agile workflow, & rapid prototyping.
• Project Manager for Austin City Limits Music Festival App concept. Produced a prototype in Figma that includes hi-fidelity wireframing, with UI design, branding/style guides, competitive heuristic analysis, usability.
• Designed a concept, e-commerce website for Royal Blue Grocery using Sketch & InVision, including research user flows, site map, affinity mapping, interaction design, user flows, wireframes, prototyping, usability.

Austin, Texas, US

• Proactively identified & developed solutions to department challenges which allowed me to outperform my monthly target goal by 48.57%
• Effectively managed multiple client & vendor needs by creating a training video that enabled quicker onboarding process for newly signed vendors.
• Possessed an ability to overcome challenges with little oversight energetically
• Displayed a strong sense of self-motivation and personal accountability

• Facilitated software migration & onboarding training for staff/members remotely.
• Created visual designs for studio events.
• Managed staffing schedule, payroll, & studio email + social media accounts.

• Primary contact for member relations/services including but not limited to membership, orientation, & merchandise sales.
• Cultivated a company culture in which staff members felt comfortable voicing questions & concerns as well as contributing ideas that drove company growth.
• Addressed clients' specific needs and goals individually, never using a one size fits all approach.
• Assessed issues of a decrease in gym enrollment; thereby created & executed campaigns that increased gym enrollment by 10%. In 10 months increased new business by 15%

Austin, Texas, US

• Traveled, recruited & built out foundations for strong local operational teams
• Continually innovated & launched playbooks to help scale other cities new to the market
• Developed an ongoing training & development plan with specific attention to driving business, compliance goals, leadership, coaching, & facilitation skills

Ux Design Certification

Sociology