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Billing and Account Management • Assisting current and new customers with pricing information, understanding of bills and payments• Supporting our sales team by managing their customers’ accounts, calculating pricing quotes, creating sales material to send to customersProduct sales and lead generation • Driving product sales by actively reaching out to and discussing ERI’s products with potential customers• Business development; targeting prospective accounts and cultivating client relationships. This includes understanding an organizations business needs from a human compensation perspective, and then identifying and communicating the benefits these organizations would achieve through the subscription to ERI’s products• Creation of sales materials for our sales team for use during all points of interaction with clients, from first contact to completion of saleCustomer Service contact for the Global Salary Calculator Assessor • Lead point of contact for all new and existing customers of ERI’s Global Salary Calculator program, answering inquiries, providing information and guided toursSocial Media Management • Identification of topics for inclusion in the ERI Twitter feed and write Tweets in order to promote key industry topics and maximize exposure of ERI to potential and existing clients• Periodically posts updates for both the ERI Facebook page • Ben utilizes ERI’s Pardot.com account to generate lead prospect lists, determines the strength of prospective leads and then assigns them to the appropriate sales associateLead of product testing for ERI’s Online Assessors/Quality Assurance• Ben leads all Cloud-based products testing for ERI. This included leading and training a team of three testers and the development of instructions on proper testing procedures and ‘how to’ test products. Further to this, he is responsible for change management initiation; collating all issues identified within the product and accurately reporting these for resolution

Ben’s previous position at ERI gave him a broad range of experiences. In addition to day-to-day data analyst duties, Ben has been responsible for client interfacing and technical training.• Collects and inputs data; compares and reconciles to existing records; audits data for completeness and accuracy.• Researches data requirements for inclusion in the ERI data warehouse. For example, finding, reviewing and analyzing a company’s annual 10k report to extract relevant data.• Creates summary tables for management to review overall yield of data efforts.• Participates in the testing of technical and data content changes to the software products.• Rigorously adheres to the strict data privacy and confidentiality controls and processes.• Works with the client to understand reporting requirements and provide client deliverables in a timely and complete fashion.• Performs billing and collection of payment from clients.• Researches topics for inclusion in the ERI educational blog focused on engaging clients and maintaining client loyalty.One of ERI’s products is technical training available at a fee for CPE credits. Below are two courses for which Benhas been responsible:• Training on FLSA (Fair Labor Standards Act) - Ben researched the most recent updates to the FLSA andcompiled information into a powerpoint presentation, detailing key points and changes since previousstandards. Ben also integrated into the training ERI’s product offerings to showcase how ERI products canbe used to help companies remain compliant. Ben’s immediate supervisor reported back to me that thismarketing integration has led to numerous potential new clients for ERI’s products.• Electronic/online benefits management for HR - This course centered around how to more efficiently manageemployee benefits either online or via other virtual network.Ben researched available technologies and the compliance and security risks associated.

Worked at Papa John’s Pizzeria through Senior Year, managed multiple responsibilities simultaneously including preparation of food, customer service and other administrative duties.• Managed the register for the store, ensuring that cash in the till reconciled to the accounting system’s balance• Oversaw customer relations, this included:- Taking orders and ensuring delivery within time promised - Resolving issues of disgruntled customers to retain business- Reviewing other Papa John’s locations to ensure compliance with corporate customer service processes and policies- Inspecting the quality of food prior to going out for delivery to ensure quality control• Planned the driver routing schedules for deliveries nightly• Supervised store closing, managed staff closing responsibilities and ensured completion of all tasks • Responsible for inventory, this included:- Inventory counting and reconciliation to the accounting system- Managing the supply chain to ensure that stock is on hand when needed - Minimizing inventory waste as supplies were perishable

During summers and Christmas breaks, worked as an office clerk at my mother’s law firm taking on responsibilities of file clerk, secretary and office manager to help them catch up on their back-logged tasks. • Responsible for legal filing system, duties included:- Reorganization of the file system- Filing back-log of client files- Managing the offsite storage, categorizing and storing document properly to ensure that if there is a need to call back onsite they can be easily located • Oversaw and coordinated the firm’s holiday gift mailing, ensuring that key clients were identified for larger gifts and messages to clients were appropriate• Responsible for answering phones and taking messages• Revised customer invoices to ensure accurate billing