SVP, Head of Customer Success and part of ConnexPay’s Senior Leadership Team (SLT)

Responsible for the overall performance of the Customer Success team across our Retail, Live Events, Travel and Real Money Gaming (RMG) Clients Globally, managing over $150Bn in Total Payment Volume.• CSM commercial leader championing product & business initiatives that grow share of wallet: +$2Bn in revenue• Inspired best-in-class customer experiences by providing team direction on overall KPIs and initiatives including share of wallet/presentment opportunities, product strategies/enhancements and revenue generating opportunities• Implemented data-driven metrics and KPIs to measure and improve the effectiveness of the CSM team aimed at proactively monitoring merchant health: NPS/Merchant Engagement Survey, Churn and Decline monitoring, Red Account Save Plans, Call To Action (CTA) Gainsight Program, and comprehensive overhaul QBRs and Account Plans

People leader responsible for establishing and managing the strategic account plan for Global Fortune 100 clients while overseeing the P&L, client-retention efforts and revenue-growth plans. Thought Leader in Travel & Expense (T&E), B2B payment solutions, commercial card, compliance/travel policy adherence, spend leakage/opportunities and procurement business services.• Manage $1Bn in client spend, providing consultative direction on how to optimize compliance, policy, and strategic sourcing categories• Secured multiple multi-year contract extensions valued at over $500m, including over $600K in premium revenue• Grew existing business variable contribution margin 98% over initial sales projections through expansion opportunities while shifting share +40% to more profitable, strategic suppliers

For American Express Global Merchant Services (GMS), oversaw a $2Bn merchant portfolio. Managed the overall relationship for 25 of American Express’ most strategic B2C/B2B accounts throughout all industries.• Developed and oversaw the strategic account plans to grow American Express charge volume, drive incremental revenue, improve share, and increase profitability• Trusted merchant advisor. Identified and closed new business of +25m in client B2B wholesale channels

For the largest restaurant industry trade association in the U.S., managed the National Restaurant Association Restaurant, Hotel-Motel Show, and the International Wine, Spirits, and Beer Event. Planned, developed, sold, and implemented National Strategic Initiatives for assigned National Accounts and new business in close coordination with the Senior Vice President of Sales.

Coordinated national account pricing, continuous sales support and promotional activities for over 35 imported and domestic wine brands.