Svp, Head Of Customer Success
CurrentSVP, Head of Customer Success and part of ConnexPay’s Senior Leadership Team (SLT)
Mar 2024 - Present
AeroLeads people directory · profile
Brian Crow Email & Phone Number
Fintech Executive | Customer Success, T&E, Commercial Card, B2B Payments | Proven Leader Driving Revenue Growth
at
ConnexPay
1 work email found
@paypal.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Fintech Executive | Customer Success, T&E, Commercial Card, B2B Payments | Proven Leader Driving Revenue Growth
Location
Greater Chicago Area, United States
Who is Brian Crow? Overview
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Quick answer
Brian Crow is listed as Fintech Executive | Customer Success, T&E, Commercial Card, B2B Payments | Proven Leader Driving Revenue Growth at ConnexPay, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at paypal.com and a matched LinkedIn profile for Brian Crow.
Brian Crow previously worked as SVP, Head of Customer Success at Connexpay and Global Accounts, Head of Customer Success Omni-Channel Vertical at Paypal. Brian Crow holds Master Of Business Administration (Mba), Management from North Central College.
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Email format at ConnexPay
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{first_initial}{last}@paypal.com
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AeroLeads found 1 current-domain work email signal for Brian Crow. Compare company email patterns before reaching out.
Profile bio
About Brian Crow
A seasoned Global Client Executive and adept people leader that brings a wealth of expertise in Business Development, Client Retention, Negotiation, P&L Management, and Customer Success Management. A merchant obsessed, strong sales professional with a Master of Business Administration (MBA) in Management.
Listed skills include Sales Operations, Selling, Management, Negotiation, and 46 others.
Current workplace
Brian Crow's current company
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6 roles
Brian Crow work experience
A career timeline built from the work history available for this profile.
Global Accounts, Head Of Customer Success Omni-Channel Vertical
Responsible for the overall performance of the Customer Success team across our Retail, Live Events, Travel and Real Money Gaming (RMG) Clients Globally, managing over $150Bn in Total Payment Volume.• CSM commercial leader championing product & business initiatives that grow share of wallet: +$2Bn in revenue• Inspired best-in-class customer experiences by providing team direction on overall KPIs and initiatives including share of wallet/presentment opportunities, product strategies/enhancements and revenue generating opportunities• Implemented data-driven metrics and KPIs to measure and improve the effectiveness of the CSM team aimed at proactively monitoring merchant health: NPS/Merchant Engagement Survey, Churn and Decline monitoring, Red Account Save Plans, Call To Action (CTA) Gainsight Program, and comprehensive overhaul QBRs and Account Plans
Sep 2021 - Mar 2024
Global Account Director, Global Client Group
People leader responsible for establishing and managing the strategic account plan for Global Fortune 100 clients while overseeing the P&L, client-retention efforts and revenue-growth plans. Thought Leader in Travel & Expense (T&E), B2B payment solutions, commercial card, compliance/travel policy adherence, spend leakage/opportunities and procurement business services.• Manage $1Bn in client spend, providing consultative direction on how to optimize compliance, policy, and strategic sourcing categories• Secured multiple multi-year contract extensions valued at over $500m, including over $600K in premium revenue• Grew existing business variable contribution margin 98% over initial sales projections through expansion opportunities while shifting share +40% to more profitable, strategic suppliers
Oct 2015 - Sep 2021
Global Merchant Services
For American Express Global Merchant Services (GMS), oversaw a $2Bn merchant portfolio. Managed the overall relationship for 25 of American Express’ most strategic B2C/B2B accounts throughout all industries.• Developed and oversaw the strategic account plans to grow American Express charge volume, drive incremental revenue, improve share, and increase profitability• Trusted merchant advisor. Identified and closed new business of +25m in client B2B wholesale channels
Jan 2012 - Oct 2015
National Accounts Manager
For the largest restaurant industry trade association in the U.S., managed the National Restaurant Association Restaurant, Hotel-Motel Show, and the International Wine, Spirits, and Beer Event. Planned, developed, sold, and implemented National Strategic Initiatives for assigned National Accounts and new business in close coordination with the Senior Vice President of Sales.
Oct 2010 - Dec 2011
National Accounts Manager
Coordinated national account pricing, continuous sales support and promotional activities for over 35 imported and domestic wine brands.
Jan 2006 - Sep 2010
2 education records
Brian Crow education
Master Of Business Administration (Mba), Management
North Central College
B.S., Marketing
Northern Illinois University
FAQ
Frequently asked questions about Brian Crow
Quick answers generated from the profile data available on this page.
What company does Brian Crow work for?
Brian Crow works for ConnexPay.
What is Brian Crow's role at ConnexPay?
Brian Crow is listed as Fintech Executive | Customer Success, T&E, Commercial Card, B2B Payments | Proven Leader Driving Revenue Growth at ConnexPay.
What is Brian Crow's email address?
AeroLeads has found 1 work email signal at @paypal.com for Brian Crow at ConnexPay.
Where is Brian Crow based?
Brian Crow is based in Greater Chicago Area, United States while working with ConnexPay.
What companies has Brian Crow worked for?
Brian Crow has worked for Connexpay, Paypal, American Express Global Business Travel, American Express, and National Restaurant Association.
How can I contact Brian Crow?
You can use AeroLeads to view verified contact signals for Brian Crow at ConnexPay, including work email, phone, and LinkedIn data when available.
What schools did Brian Crow attend?
Brian Crow holds Master Of Business Administration (Mba), Management from North Central College.
What skills is Brian Crow known for?
Brian Crow is listed with skills including Sales Operations, Selling, Management, Negotiation, Customer Service, Sales, Salesforce.Com, and Direct Sales.
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