Improving the well-being of college students by making virtual medical and mental health care accessible anytime, anywhere.

Reported to CPO. Delivered the “Panorama” platform to unify consumer data across the BHG portfolio, aligning the workflows of thousands of employees across the insurance (care financing) and provider (care delivery) businesses, including Care Management, Care Navigation, and Utilization Management. This unique solution eliminated millions of dollars in 3rd party vendor costs, and is driving consumer satisfaction, medical cost reduction, and operational efficiency as the business scales. Launched a prior authorization website for providers that has already increased electronic submissions from 18% to more than 50%, eliminating costly faxes while delighting providers. Released the DocSquad app for iOS, Android, and web, providing a unique asynchronous virtual care experience for both consumers and providers, serving more than 60,000 visits and maintaining a 4.9+ star rating across more than 5000 app store reviews in the first year.

Grew BHG’s nascent Product team to more than 15 employees during hyper-growth from 60K to 1M+ insurance members and from $300M to more than $7B in revenue, culminating in an IPO. Architected processes, deliverables, and ceremonies to communicate goals, roadmaps, and outcomes within the Product org, across BHG’s portfolio companies, and to external stakeholders.

Oversaw numerous technology advancements including provider search experience for consumers, internal provider lookup tool, plan benefits management system, insourced and localized member portal, member rewards program, Genesys contact center integration, and marketing websites.

Reported to CPO. Integrated athenahealth’s Population Health platform with their EMR, overcoming significant org and tech barriers, to drive a 3-6x increase in risk adjustment opportunity for participating customers. Led a seamless cloud migration of the Population Health product from AWS to Microsoft Azure while successfully achieving SOC 2 Type II compliance. Transitioned the Population Health product’s operations to India to cut costs while maintaining majority of the customer base and redirecting US employees to other products. Formed a new group to overhaul consumer payment experience in the athenahealth Patient Portal.

Reported to CEO. Provided well-known Sports, Media, and Entertainment brands with a secure, flexible, and performant Customer Data Platform including integrations to Facebook Advertising. Led Product and Design teams, and on an interim basis after re-org, Engineering. Overhauled the Umbel web application to more than double product usage. Evangelized corporate strategy and product vision to internal stakeholders, board/investors, and strategic clients.

Reported to CEO. Reinvented “Splice”, a popular iOS video editing app with 1M+ global monthly active users. Developed and delivered upon a highly successful product roadmap using data gathered from beta testers, user surveys, analytics, support channels, social media, and competitive analysis. Managed the day-to-day efforts of the team (including Product Management, Product Marketing, UX/Design, Product Development, Support, Quality Assurance, and Localization)

Reported to CPO. Provided big data/machine learning based ad tech solutions used by 76 of the top 100 US advertisers and 20 of the largest internet publishers, connected to 25+ data partners, serving hundreds of millions of ad impressions daily to drive $200M in annual revenue. Designed a private exchange solution to improve monetization of display and video inventory, accounting for as much as 20% of monthly revenue. Orchestrated the migration to a powerful new ad serving stack, without business interruption

Launched, hired, and expanded the Product Management organization at Collective.

Redesigned the Coremetrics Search (Paid Search Optimization) product and drove 60% YOY business growth

Product managed and sold a niche solution for scholarly publishers, in addition to selling Coremetrics' traditional offerings. Exceeded quota in 2006 and 2007 and achieved President's Club.

Selected for IBM's management training program, LEADing@IBM. Sold IBM's web analytics solution, SurfAid Analytics, across worldwide territory.

Maintained 100% client retention while the business experienced annual erosion of 10%. Managed strategic client relationships representing millions of dollars in annual revenue, including IBM, Verizon, McDonalds, the New York Stock Exchange, and L.L. Bean.

Developed and participated in SurfAid's first 24 by 7 coverage model to secure $4M client account. Reduced time to implement new clients by 25% through improved documentation and process.