Present solutions to maximize revenue and while exceeding customer expectations and providing solutions that gave customers room to grow and expand their business into the future. I EXECUTED complex solutions to bring the ultimate experience to my clients through managed network solutions, unified communications, wireless access, and DDoS protection. I delivered weekly / monthly accurate funnels while setting reasonable expectations of my performance. I presented innovative new ways to find opportunities and take advantage of alternate paths to reach new customers during team calls.A few of noteworthy contributions in this tenure include:• Achieved 181% to goals through April ‘23• Recognized top performing New Hire in Southeast Division Q1 ‘23• Formulated alternative paths to prospect clients outside the normal avenues to pursue.

One of my key responsibilities as SMB Sales Manager is to hold full accountability for ensuring the highest connect attainment in SWO region 2019 through 2021 through tactical planning and analysis. My role revolves around organizing training sessions on sales processes and best practices for newly hired and highly-qualified staff members. I clearly articulated sales goals using advanced systems and tools by interfacing with sales teams. I strengthen organizational integrity by selecting, training, and developing account executives. I resolve customer complaints and complicated issues in timely manner. I oversee daily individual rep funnel activity including presentations, sales, and contacts. I attain solid understanding of charters product offerings and value proposition across specific markets. I keep abreast with the latest trends of marketplace including competition and ensuring relations with business partners, coworkers, and customers strong. I attend meetings to assure sales team aware of any tools, process, or product updates.A few of noteworthy contributions in this tenure include:• Accelerated YoY Connect growth from 105% to 110%.• Improved customer’s experience by demonstrating the good neighbor values of being helpful, cooperative, trustworthy, resourceful, and responsive.• Hit and propelled budgeted sales and performance targets; headed team of account executives and formulated effective team territory plan.• Guided sales teams by spending 80% of their time in field with their team and 20% of time to complete work.• Acknowledged as #1 regional manager to connected in 2020 and 2021 KY/IN/OH.• Completed processes such as Project Plans and Business Cases/ROI on-time.• Achieved and maintained 88%+ connect rate throughout 2021.

In this role, I attained the maximum revenue and satisfied customer needs providing solutions to each enterprise potential customer. I EXECUTED Software solutions including Navisite Cloud Storage, Hosted Voice products, and Microsoft Office Suites. I delivered weekly funnel updates using Salesforce and Google DOCs funnel tracking systems. I presented innovative products/enhancements during team meetings.A few of noteworthy contributions in this tenure include:• Selected as Winner of different national blitzes and sales contests.• Achieved 110% to goal in PSU connected through 2017, spearheading SWO for lead list attainment, 5th place nationally.• Recognized as top performing AE for Connected for SWO for 2015 and 2017, 1st quartile performance nationally.

I discussed exclusive access rights with MDUs and closed deals on favorable terms. I oversaw billboard placement and managed several community events. I examined validity of sales and monitor for chargebacks for bad sales and act accordingly to discipline and remove contractors. I strategized placement of radio and billboard ads. Established sales collateral and cross departmental sales activities. I ensured each customer facing department up to date on current offerings and devised sales incentives to push sales, retail, technical, and collection staff above their allotted quota. I wholly responsible for auditing contractor groups billing and sales results.A few of noteworthy contributions in this tenure include:• Dramatically increased collections results by 37% as well as enhanced sales figures by 30% in just six months by directing direct sales and collections teams consisted of 11 employees.• Attained internet targets for TWC acquisition within 2011.

During this role, I planned, created, and led cross channel sales program in close collaboration with tech ops and retail teams. I attained desired outcomes by supervising DSR group of five members. I directed audit team of contractors in carrying out field audits and DSR teams engage with customers on daily basis. I worked to take workload off tech ops department and allowed DSR group to increase sales while decreasing their workload and lower number of unauthorized accounts.A few of noteworthy contributions in this tenure include:• Abated wasted resources; checked billing systems for missed disconnected orders, verified active services, and connected without need for truck rolls.• Known as Top Performer for entire residential sales channel for 2008 – 2011.• Increased sales figures by establishing remote sales venues.• Received different presidents club wins.

Reduced contractor invoice overcharges by $1500.00 weeklyReconciled billing and provisioning database resulting in $2660.00 additional monthly revenue.Compiled and presented work flow trend, customer level, and staff performance reports.Developed accountability standards for warehouse, dispatch, and front counter departments.Introduced staff to billing system upgrades, functionality changes, and promotional campaigns.Managed work routing schedule for 23 technical staff members over 18 work zones.Experienced in multiple billing systems including RR, ICOMS, and CSG.

Supported Windows OS, networking, and multiple software suites in lab setting.Maintained online knowledgebase of procedures, quick fixes, and existing unsolved issues.