OPERATIONS LEADERSHIP | COST REDUCTION & BUDGETING | PROGRAM MANAGEMENTCONTRACT NEGOTIATION | RFP PROCESSES | INFORMATION TECHNOLOGY DELIVERABLES• Secure mutually beneficial agreements, while implementing RFP processes to create competition among dealers regarding $MM purchasing, thus generating significant cost reduction• Deliver operational excellence, while analyzing systems and evaluating company performance to meet objectives and determine areas of potential cost reduction, program improvements, and policy changes• Responsible for all facets of mobile technology communications, to enhance client-centered engagements, and successfully manage multiple programs, while administering conflict resolution to ensure customer success• Drive business expansion, year-over-year revenue growth & profitability in a highly competitive industry via project management best practices and leading diverse teams to achieve objectives • Direct, plan, and implement policies, objectives, and organization activities to ensure continuing operations, as well as maximize return on investments (ROI), thus increasing productivity• Proactively identify and resolve issues, while negotiating contracts and building win-win partnerships• Administer B2B & B2C services within an all-encompassing role, handling all aspects of general management and IT deliverables• Main point of contact for approving contracts / agreements with suppliers, distributors, federal or state agencies, and other entities• Oversee networking infrastructure and upgrade existing technologies• Direct staff & vendors, automate manual processes, thus doubling work volume by integrating new technologies such as an enterprise-wide CRM system• Source products, services, and vehicles, while leading, directing, and steering end-to-end corporate initiatives• Provide advisory services to maximize business functions and minimize business expenses for ground transportation such as cars, charter buses, and sedans

IT PROJECT MANAGEMENT | DATA SECURITY OPTIMIZATION | RESEARCH & ANALYSIS BUDGETING | EFFICIENT RESOURCE UTILIZATION | END-TO-END IT OPERATIONS MANAGEMENT• Build detailed project plans for information technology initiatives including project objectives, technologies, systems, specifications, schedules, funding, and staffing requirements • Oversee information technology systems, while planning, organizing, controlling, and evaluating end-to-end IT operations, while performing detailed analysis including cost-benefit and return on investment (ROI)• Initiate, review, and approve project plan modifications as well as monitor or track project milestones and deliverables from concept-to-implementation• Design, develop, implement, and coordinate systems, policies & procedures, while ensuring security of data, network access, and backup systems• Deliver technical recommendations based on industry research and competitor benchmarking to optimize business functions and eliminate redundancies • Identify process & operational bottlenecks, and quickly implement strategic solutions, while managing vendors, projects, budgets and resources• Manage all technical documentation related to strategic projects, system upgrades, migration, and integration, while crafting and managing annual IT budgets for information technology projects

RECRUITMENT & SELECTION | TALENT ACQUISITION & RETENTION | MENTORING & COACHING PERFORMANCE MANAGEMENT | PROGRAM MANAGEMENT | EMPLOYEE ORIENTATION• Served across multiple functions including dispatch, HR, recruitment, talent acquisition, employee engagement, and scheduling, while revamping services and systems in an efficient & effective manner• Performed all aspects of interviewing and selecting new personnel, while administering coaching & mentoring to optimize performance and fill vacancies while promoting company success during business expansion• Planned and conducted new employee orientation, while effectively communicating with team members, trainers, and management to meet organizational objectives • Informed current and prospective employees on policies, job duties, working conditions, wages, and opportunities for promotion• Cultivated individualized and group training programs, addressing specific business needs, while developing training manuals to achieve business goals• Assessed organizational training needs via job analysis, career paths, and consultation with managers

INTERPERSONAL COMMUNICATION | OPERATIONS MANAGEMENT | CUSTOMER SERVICES• Successfully scheduled & dispatched workers, work crews, equipment, and service vehicles to appropriate locations, according to customer requests, specifications, and requirements • Showcased an excellent ability to communicate effectively with customers and supervising personnel to meet specific requests for service / equipment• Monitored routes and status of field units to coordinate and prioritize schedules, while providing field units with information on customer needs, thus exceeding expectations and earning increased responsibilities• Addressed emergency & non-emergency calls and provided real-time direction for drivers to resolve all discrepancies, while delivering customer-centered services to ensure overall satisfaction• Dispatched orders for products / deliveries, while prioritizing calls according to urgency and importance

FINANCIAL STATEMENTS | BILLING DATA MANAGEMENT | FINANCIAL TRANSACTIONS• Calculated billing documentation, invoices, account data, and financial statements according to established procedures, while utilizing accounting software to process financial accounts and transactions• Displayed outstanding expertise to verify accuracy of billing data and revise errors, while keeping records of invoices and supporting documents• Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data• Processed incoming payments for key accounts in compliance with policies