Bill Damron Email & Phone Number

Princeton, NJ, US

• OPERATIONS LEADERSHIP | COST REDUCTION & BUDGETING | PROGRAM MANAGEMENTCONTRACT NEGOTIATION | RFP PROCESSES | INFORMATION TECHNOLOGY DELIVERABLES
• Secure mutually beneficial agreements, while implementing RFP processes to create competition among dealers regarding $MM purchasing, thus generating significant cost reduction
• Deliver operational excellence, while analyzing systems and evaluating company performance to meet objectives and determine areas of potential cost reduction, program improvements, and policy changes
• Responsible for all facets of mobile technology communications, to enhance client-centered engagements, and successfully manage multiple programs, while administering conflict resolution to ensure customer success
• Drive business expansion, year-over-year revenue growth & profitability in a highly competitive industry via project management best practices and leading diverse teams to achieve objectives
• Direct, plan, and implement policies, objectives, and organization activities to ensure continuing operations, as well as maximize return on investments (ROI), thus increasing productivity

Princeton, NJ, US

• IT PROJECT MANAGEMENT | DATA SECURITY OPTIMIZATION | RESEARCH & ANALYSIS BUDGETING | EFFICIENT RESOURCE UTILIZATION | END-TO-END IT OPERATIONS MANAGEMENT
• Build detailed project plans for information technology initiatives including project objectives, technologies, systems, specifications, schedules, funding, and staffing requirements
• Oversee information technology systems, while planning, organizing, controlling, and evaluating end-to-end IT operations, while performing detailed analysis including cost-benefit and return on investment (ROI)
• Initiate, review, and approve project plan modifications as well as monitor or track project milestones and deliverables from concept-to-implementation
• Design, develop, implement, and coordinate systems, policies & procedures, while ensuring security of data, network access, and backup systems
• Deliver technical recommendations based on industry research and competitor benchmarking to optimize business functions and eliminate redundancies

Princeton, NJ, US

• RECRUITMENT & SELECTION | TALENT ACQUISITION & RETENTION | MENTORING & COACHING PERFORMANCE MANAGEMENT | PROGRAM MANAGEMENT | EMPLOYEE ORIENTATION
• Served across multiple functions including dispatch, HR, recruitment, talent acquisition, employee engagement, and scheduling, while revamping services and systems in an efficient & effective manner
• Performed all aspects of interviewing and selecting new personnel, while administering coaching & mentoring to optimize performance and fill vacancies while promoting company success during business expansion
• Planned and conducted new employee orientation, while effectively communicating with team members, trainers, and management to meet organizational objectives
• Informed current and prospective employees on policies, job duties, working conditions, wages, and opportunities for promotion
• Cultivated individualized and group training programs, addressing specific business needs, while developing training manuals to achieve business goals

Princeton, NJ, US

• INTERPERSONAL COMMUNICATION | OPERATIONS MANAGEMENT | CUSTOMER SERVICES
• Successfully scheduled & dispatched workers, work crews, equipment, and service vehicles to appropriate locations, according to customer requests, specifications, and requirements
• Showcased an excellent ability to communicate effectively with customers and supervising personnel to meet specific requests for service / equipment
• Monitored routes and status of field units to coordinate and prioritize schedules, while providing field units with information on customer needs, thus exceeding expectations and earning increased responsibilities
• Addressed emergency & non-emergency calls and provided real-time direction for drivers to resolve all discrepancies, while delivering customer-centered services to ensure overall satisfaction
• Dispatched orders for products / deliveries, while prioritizing calls according to urgency and importance

Princeton, NJ, US

• FINANCIAL STATEMENTS | BILLING DATA MANAGEMENT | FINANCIAL TRANSACTIONS
• Calculated billing documentation, invoices, account data, and financial statements according to established procedures, while utilizing accounting software to process financial accounts and transactions
• Displayed outstanding expertise to verify accuracy of billing data and revise errors, while keeping records of invoices and supporting documents
• Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data
• Processed incoming payments for key accounts in compliance with policies

Completed Coursework Towards A Bachelor Of Arts (Ba)

Education record