Blake Daniels Email & Phone Number

Charlotte, North Carolina, United States

• Conduct proactive client visits to assess, maintain, and optimize network infrastructure, implement new technologies, install equipment, document IT assets, and provide prompt user support through various channels
• Offer proactive advisory services to identify and address deficiencies in clients' networks, security, and support processes, recommend solutions, and stay current with industry trends and best practices
• Utilize extensive experience with multiple ticketing systems and time tracking tools, including ConnectWise, Freshworks, and Spiceworks, to efficiently manage IT support tasks and projects
• Collaborate with large external vendors and their support technicians for software/hardware-specific issues, coordinating services with multiple 3rd parties to ensure swift resolution

Lancaster, South Carolina, United States

• Initiated and managed a comprehensive two-year, $50K IT audit to identify network and security deficiencies, serving as the primary liaison between the management team and auditing company
• Oversaw the implementation of audit mitigation measures, including the installation and configuration of new equipment to ensure compliance with current cybersecurity standards, focusing on data retention and privacy
• Coordinated with vendors to fulfill IT and AV requirements within a $60K budget, while leading onboarding and offboarding processes for personnel and equipment
• Provided advanced technical support and troubleshooting for residents, ensuring prompt resolution of complex issues

Associates, Network And Cyber Security

Computer Science, Cyber Security