Blake Daniels Email & Phone Number

Charlotte, North Carolina, United States

Conduct proactive client visits to assess, maintain, and optimize network infrastructure, implement new technologies, install equipment, document IT assets, and provide prompt user support through various channels• Offer proactive advisory services to identify and address deficiencies in clients' networks, security, and support processes, recommend solutions, and stay current with industry trends and best practices• Utilize extensive experience with multiple ticketing systems and time tracking tools, including ConnectWise, Freshworks, and Spiceworks, to efficiently manage IT support tasks and projects• Collaborate with large external vendors and their support technicians for software/hardware-specific issues, coordinating services with multiple 3rd parties to ensure swift resolution

Lancaster, South Carolina, United States

Initiated and managed a comprehensive two-year, $50K IT audit to identify network and security deficiencies, serving as the primary liaison between the management team and auditing company• Oversaw the implementation of audit mitigation measures, including the installation and configuration of new equipment to ensure compliance with current cybersecurity standards, focusing on data retention and privacy• Coordinated with vendors to fulfill IT and AV requirements within a $60K budget, while leading onboarding and offboarding processes for personnel and equipment• Provided advanced technical support and troubleshooting for residents, ensuring prompt resolution of complex issues

Associates, Network And Cyber Security

Computer Science, Cyber Security