Billy Davila Email & Phone Number

New York, United States

Customer Success Platform Org. (Omaha, Nebraska) | SPARK Omaha TeamAt PayPal, I have played a key role in maintaining and enhancing SPARK, a vital Salesforce tool that streamlines our team’s management of over 10 million customer contacts annually on the Salesforce platform. Our goal was to develop seamless, predictive, and guided experiences that enable our team to deliver exceptional service to our customers.In my position, I adhere to the best software engineering practices and have had the privilege of collaborating with experienced Salesforce engineers. My work primarily involves utilizing Lightning Web Components (LWC), Aurora components, and APEX classes to maintain and introduce new functionalities into SPARK. I have contributed to over 100 feature enhancements and bug fixes.A notable achievement includes developing an interface that empowers our customer service team to better assist our merchant customers, reducing response times by 30%. This enhancement significantly improved the efficiency and effectiveness of PayPal’s customer service operations.This experience has sharpened my technical skills and reinforced my dedication to delivering high-quality, impactful solutions. I remain committed to striving for excellence in my role, contributing to PayPal’s mission and vision.

New York, United States

Customer Success Platform Org. (Omaha, Nebraska) | Intelligent Process Automation TeamAs part of my role at PayPal, I was responsible for designing, developing, and testing automation workflows aimed at optimizing the company's processes. Through my efforts, I was able to successfully implement automation procedures that resulted in significant savings for PayPal, amounting to over 800 hours of workforce and more than $1,000,000 of savings annually.To ensure the quality of automation, I employed a range of measures including rigorous QA processes, the use of cutting-edge RPA development tools, and comprehensive unit testing. These measures helped to identify and remedy any potential glitches, bugs, or other issues that may have arisen, thus ensuring that the automation workflows functioned seamlessly and effectively.On top of that, I had the privilege of working alongside some of the most talented and skilled software engineers and product managers in the industry. Together, we aimed to deliver the highest possible quality of software products to our business units, ensuring that they met the highest standards of excellence.To achieve this, I actively implemented and promoted safe software engineering practices, ensuring that our products were not only functional but also secure and reliable. This included conducting regular quality assurance tests, identifying and addressing any potential vulnerabilities or malfunctions, and collaborating with other departments and stakeholders to ensure that our products met their needs and expectations.Moreover, I made it a top priority to support PayPal's mission and goals, going above and beyond to provide exceptional service and contribute to the company's success. Whether it was through refining existing processes, developing new tools and technologies, or collaborating with colleagues across departments and locations, I remained committed to helping PayPal achieve its vision and deliver value to its customers.

Omaha, Nebraska, United States

Albany, New York, United States

• Meet with NYSID member Agencies to identify opportunities for assistive technology solutions such as virtual reality usage in workplaces.• Developed prototypes funded by NYSID to improve the vocational lives of people with disabilities.• Presented and showed case the prototypes to the agencies and NYSID partners.

New York, New York, United States

Blackstone LaunchPad is an experiential campus program designed to introduce entrepreneurship as a viable career path. Develop entrepreneurial skills and mindsets through individualized coaching, ideation, and venture creation support.

Greater New York City Area

• Create options contracts and develop forecasting models that can determine the optimal price to buy an option to maximize profit and minimize risk.• Assist head traders with client services to allow more trading revenue production.• Employ risk management strategies to minimize portfolio risk and increase their volume in trading.

Greater New York City Area

• Utilized QuickBooks to analyze account information and reconcile financial discrepancies to maintain records integrity and compliance.• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.• Managed confidential or sensitive information with honesty and integrity while adhering to the balance of internal policies sheet and procedure.

New York, New York, United States

• Pick products for specific routes according to pick sheets.• Pick up incoming merchandise and deliver materials to designed locations.• Divide cargo received by account number and intended location while ensuring accuracy and timely delivery.

Master'S Degree, Artificial Intelligence, 4.0/4.0

- Hook 'em Horns🤘

Bachelor Of Science - Bs, Computer Science, 4.0/4.0

- Summa Cum Laude Graduated (2023) - Engineering Alumni Medalist of the Computer Science Department (2023) - Highest-performing student.

Artificial Intelligence

The Alan Turing Institute is the UK institute for data science and artificial intelligence, with headquarters at the British Library..

Bachelor Of Science - Bs, Financial Mathematics, 3.84/4.0

- Graduated with a Bachelor of Science in Financial Mathematics from Baruch College

Epat, Algorithmic Trading Program

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Traders Incubator, Seville, Spain

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Technical Interview Prep Course, Advanced Software Engineering

The Technical Interview Prep course from CodePath is a free, 12-week virtual class that helps undergraduate students (and recent graduates.