Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.Recommends the redesign and configuration of operating systems and system applications.Investigates and analyzes feasibility of system requirements and develops system specifications.Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department.Act as a first point of contact for phone calls and emails from staff regarding IT issues and queriesMonitor and respond quickly and effectively to trouble requestsDiagnose and repair server, desktop, mobile device issuesProvide help desk support and resolve problems to the end user’s satisfactionInstall, test and configure new servers, workstations, peripheral equipment and softwareManage PC setup and deployment for new employees using standard hardware, images and softwareModify configurations, utilities, software default settings, etc. for servers and workstationsPerform timely company hardware and software upgrades as requiredMaintain inventory of all equipment, software and software licensesCreate user accounts, reset passwords, create groups etc. within Active DirectoryOptimize process workflows throught the use of technologyKnowledge and understanding of network troubleshooting procedures and protocols

Owner and repair tech for a small one man computer repair business.

Managing Windows 7/10 workstations, MacOS devices, mobile devices (phones and tablets), Active Directory Services, System Center 2012, Microsoft Exchange, SQL Server, Web Services, Windows Server 2003, 2008 and 2012 environment, VMware infrastructure, Storage (SAN), Enterprise Server, Phone System and other server/client side services.Maintaining and monitoring core and support systems to ensure service continuity.Managing and administering Security and monitoring systems (Access Controls, Firewalls, Anti-Virus).Managing file sharing / user + company data and print services. Managing and maintaining data backups.Designing, developing IVRs for customers based on requirements.Manage, monitor and review the relationships with service providers and ensure that high levels of service are received and maintained and liaise support requests in case of fault / service disruption.Ensure that the solution developed is the most competitive ensuring profitability for the business.Researching, designing, developing, testing and implementing new solutions to improve operations. Maintain standards of excellence in developing, implementing and supporting ICT solutionsDeploy project and performance management skills and methodologies to ensure timely, effective and cost-efficient systems delivery and associated maintenance.Providing support to internal and external clients (IT Helpdesk).Vendor Management with existing or new suppliers

Managing Windows 7/10 workstations, MacOS devices, mobile devices (phones and tablets), Active Directory Services, System Center 2012, Microsoft Exchange, SQL Server, Web Services, Windows Server 2003, 2008 and 2012 environment, VMware infrastructure, Storage (SAN), Enterprise Server, Phone System and other server/client side services.Maintaining and monitoring core and support systems to ensure service continuity.Managing and administering Security and monitoring systems (Access Controls, Firewalls, Anti-Virus).Managing file sharing / user + company data and print services. Managing and maintaining data backups.Designing, developing IVRs for customers based on requirements.Manage, monitor and review the relationships with service providers and ensure that high levels of service are received and maintained and liaise support requests in case of fault / service disruption.Ensure that the solution developed is the most competitive ensuring profitability for the business.Researching, designing, developing, testing and implementing new solutions to improve operations. Maintain standards of excellence in developing, implementing and supporting ICT solutionsDeploy project and performance management skills and methodologies to ensure timely, effective and cost-efficient systems delivery and associated maintenance.Providing support to internal and external clients (IT Helpdesk).Vendor Management with existing or new suppliers

Ensure data redundancy within the business using cloud based backups and removable storage Ensure network security using wireless encryption protocolsEnsure a closed network by reducing signal strength.Maintain VOIP System between three locationsManage the company’s website and web-presence Interact with the general public, insurance agencies, police agencies, towing companies, and other vendors on a daily basis regarding a wide range of issuesTrain new personnel to perform their duties. Proactively protect workstations from virus, malware, and spyware infectionsRepair or replace workstations as requiredUpgrade workstations when neededAnswer heavy call volume on a multi-line phone system

Ensure data redundancy within the business using cloud based backups and removable storage Ensure network security using wireless encryption protocolsEnsure a closed network by reducing signal strength.Maintain VOIP System between three locationsManage the company’s website and web-presence Interact with the general public, insurance agencies, police agencies, towing companies, and other vendors on a daily basis regarding a wide range of issuesTrain new personnel to perform their duties. Proactively protect workstations from virus, malware, and spyware infectionsRepair or replace workstations as requiredUpgrade workstations when neededAnswer heavy call volume on a multi-line phone system