Branden Birmingham, Ph.D. Email & Phone Number

Stamford, Ct, Us

Buffalo, New York, United States

Greet guests at arrival and departure with and provide brilliant service.Efficiently check guests in and out, with Property Management System (FSPMS) ensuring all details are accurately recorded.Provide information about hotel amenities, local attractions, and dining options.Address guest inquiries and concerns promptly and professionally.Collaborate with other hotel departments to ensure seamless guest experiences.Uphold Marriott's standards of service excellence.

Fredonia, New York, United States

I have taught a wide range of courses, including Organizational Communication, Public Relations Case Analysis, Public Relations Campaigns, Public Relations Writing, and Principles of Public Relations. I also designed and developed online courses, incorporating innovative teaching strategies to engage students in virtual settings and enhance their learning experience.I closely monitored and evaluated student progress through diverse assessment methods, including weekly assignments, exams, and interactive class discussions, ensuring the achievement of strong learning outcomes.Beyond teaching, I contributed actively to many initiatives by participating in multiple departmental, professional and institutional committees, where I collaborated with colleagues to shape strategic decisions and drive forward key initiatives.As an academic advisor, I provided personalized guidance to students throughout their academic journeys, while also overseeing the operations of student-led organizations to support their leadership and professional development.

Fredonia, New York, United States

I provided instruction across a range of courses, including Interpersonal Communication, Organizational Communication, Public Relations Case Analysis, Public Relations Campaigns, Public Relations Writing, and Principles of Public Relations.I designed and implemented an interactive online course, incorporating innovative educational tools and strategies to create an immersive and effective remote learning experience.To assess student progress, I employed a variety of methods, including weekly assignments, exams, and interactive class discussions, to not only evaluate comprehension but also encourage critical thinking and active engagement.

Orlando, Florida, United States

As the Conference Director at the International Public Relations Research Conference Inc., I lead the planning, execution, and evaluation of our annual conference, which attracts scholars and practitioners from around the world. In this role, I collaborate closely with a team of volunteers and staff to ensure the program is both high-quality and relevant, while also overseeing the execution of conference logistics and fostering an engaging experience for all participants. I draw upon my leadership, organizational, and relationship-building skills to create a collaborative environment that promotes dialogue and networking within the global communication community.Key Contributions:Developed and implemented innovative approaches for communicating acceptance and denial decisions to attendees, enhancing the experience for all participants.Collaborated with hundreds of stakeholders to address diverse needs and ensure smooth conference operations.Managed conference logistics through email, social media, and on-site support, addressing any issues that arose in real-time.Led a strategic initiative to propose and implement a new conference management system to improve efficiency for future events.Delegated responsibilities to volunteers, including data collection, communications, and on-site coordination, ensuring a well-organized and successful event.Through this multifaceted role, I continually strive to elevate the conference’s impact, while building strong relationships across the industry and fostering a dynamic environment for learning and collaboration.

Orlando, Florida, United States

Formatted and edited the conference proceedings for both IPRRC 2020 and 2021, ensuring consistency and professionalism.Conducted a thorough screening of 250-word abstracts for the 2021 conference's blind peer review process, upholding rigorous standards of quality and impartiality.Provided detailed evaluations of abstracts to conference leadership, offering valuable insights to inform decision-making.Efficiently organized accepted papers and assessment scores to facilitate the selection process for research awards, recognizing outstanding contributions.Facilitated the execution of the IPRRC 2020 conference via the Zoom platform, adeptly managing technical challenges and scheduling conflicts as they arose.

Columbia, South Carolina, United States

Instructed an undergraduate mass communications research course, employing both traditional in-person and online teaching methodologies.Implemented a comprehensive assessment strategy, encompassing weekly assignments, examinations, and interactive class discussions to monitor and enhance student learning outcomes.Enriched the learning experience by integrating guest speakers and timely events into weekly lectures, providing students with real-world examples and career connections.Developed engaging course content and utilized online content management systems to deliver dynamic and accessible learning materials.Highlighted university policies in crafting the course syllabus, ensuring alignment with the standards and expectations set forth by the University of South Carolina.

Columbia, South Carolina Area

Shadowed a course focused on public relations management, gaining invaluable firsthand experience in classroom dynamics and course content delivery.Delivered lectures across multiple class sessions, contributing to student comprehension and engagement.Demonstrated proactive assistance by preparing lessons and essential class materials for professors, ensuring smooth and efficient delivery of course content.Assisted in the administration of examinations, including distribution and proctoring, maintaining exam integrity and adherence to academic standards.Provided valuable assistance to the professor by aiding in the grading process of class assignments, ensuring timely and accurate assessment of student work.

I played a key role in operations at a flagship prototype store, serving as the primary retailer for University of South Carolina athletics merchandise, with both online and brick-and-mortar channels. My contributions directly supported the management team in achieving sales volumes exceeding $1 million.I coordinated the operations of over eight retail locations, leading a team of 30-40 employees during high-traffic football game days, ensuring exceptional customer service and operational efficiency. I also managed a dedicated team of 3-4 staff members focused on basketball and baseball merchandise sales, fostering a collaborative and results-driven environment.At regional NCAA tournaments, I led sales initiatives that maximized revenue and brand visibility through strategic merchandising and customer engagement efforts.Additionally, I promoted a customer-centric culture, prioritizing personalized experiences to drive customer satisfaction, enhance loyalty, and elevate the overall sales experience during key events.

Columbia, South Carolina Metropolitan Area

Greet guests at arrival and departure with and provide brilliant service.Log and accurately store guest information on valet tickets.Assist guests with luggage or other needs.Provide information about hotel amenities, local attractions, and dining options.Address guest inquiries and concerns promptly and professionally.Collaborate with other hotel departments to ensure seamless guest experiences.Uphold Marriott's standards of service excellence.

Durham, Nh

I was in charge of leasing, successfully managing contracts and executing leases totaling $1 million for 619 residents, showcasing expertise in contract negotiation, management, and customer relations.I coordinated and oversaw targeted marketing campaigns within leasing, driving high occupancy rates and boosting brand visibility across key channels.In addition to managing day-to-day operations, I provided guidance and training to a team of student staff, equipping them with essential sales skills, including closing techniques, appointment scheduling, lead generation, conducting property tours, and follow-up strategies.I also took charge of organizing and executing promotional activities, such as advertisements, mailers, and on-campus events, to strengthen community engagement and reinforce the development’s brand presence within the market.

Park Point Syracuse

I played a key role in the apartment leasing process for the 2016-17 school year, executing leases with a high level of accuracy and attention to detail.I supported the team in conducting bi-weekly lease audits, ensuring compliance with established procedures and maintaining the integrity of the leasing process. I also demonstrated strong financial acumen by efficiently collecting delinquent funds, ensuring accountability and timely resolution.As an on-call staff member, I remained flexible and responsive, contributing to the seamless operation of residential services and addressing any emerging needs.I consistently provided exceptional customer service to both parents and residents, building positive relationships and addressing concerns with professionalism and empathy. Additionally, I represented Park Point Syracuse at university events, effectively promoting the community and boosting brand visibility within the campus.

Developed engaging and informative quiz questions to enhance student learning and comprehension.Conducted thorough grading of student assignments, providing constructive feedback to support academic growth.Played a supporting role in executing lectures, contributing to the delivery of high-quality educational content.Offered assistance and guidance to students during designated office hours, fostering a supportive learning environment.Ensured exam integrity by proctoring exams with diligence and attention to detail.Monitored class hashtags to track weekly interaction and engagement, facilitating ongoing student participation and collaboration.

Administrative Computing Services

Provided comprehensive phone technical support for both software and hardware to various university departments, resolving issues promptly and effectively.Contributed to the assembly of desktop computers, adhering to Syracuse University's standards for quality and performance.Provided on-site technical support, addressing and resolving technical issues directly within university facilities to minimize disruption and downtime.

Collaborated with professors to develop engaging and comprehensive course content.Played an integral role in delivering weekly lectures and activities to students, ensuring a dynamic and interactive learning experience.

Syracuse, New York Area

Served as a Teaching Assistant for TRF 530.1 Star Trek, also known at #TrekClass.Developed thought-provoking discussion questions to stimulate critical thinking and engagement among students.Moderated the @TrekClass Twitter account, facilitating lively discussions and interactions during class sessions.Assisted with the design and implementation the final class assignment, to foster students' analytical and creative skills.

Doctor Of Philosophy (Ph.D.), Mass Communication/Media Studies

Dissertation: Portion of Profit Donations: CSR as Public Relations Strategy and its Relationships with Trust and Purchase Intentions..

Master’S Degree, Public Relations

Thesis: Building Affective Trust Among Client-Organization Relationships on Social Media Accounts. Defended and accepted August 2016.

Master'S Degree, Information Management

Activities and Societies: Delta Chi, iSchool Peer Advisor

Bachelor Of Science, Information Management And Technology

Activities and Societies: Community Council, Peer Advisor, Delta Chi

Master'S Degree

Education record