As a Senior Security Specialist, I am responsible for safeguarding employees, company assets, and property and customer freight across the country. Duties include:• Developing and implementing security measures and accompanying training material to minimize loss and protect employees and customers.• Conducting comprehensive security inspections and audits in accordance with internal and legislative requirements, recommending and implementing corrective measures to ensure compliance.• Managing third-party security providers of inbound and outbound security screenings at the national hub, and at service centers nation-wide• Providing expert guidance in Security and Operations meetings, addressing complex security issues and leading the development of effective loss prevention strategies.

As a member of the COATS (Cadet Organizations Administration & Training Service) Training team, I have instructed over 250 officers with a broad range of backgrounds and experiences in all aspects of their roles within the Cadet Instructors Cadre. Duties Include:• Preparing and delivering instruction in house, in the field, and virtually to adult learners in a military environment.• Evaluating and providing immediate feedback to students, with follow-up reports on performance to their chain of command.• Contributing to the training and assessment of 25 adult learners at a time, and tracking progress.• Coordinating the delivery of training with fellow Directing Staff under the direction of a Senior Instructor.

I am part of a diverse team of Officers and volunteers in delivering a dynamic, engaging program to Canada’s youth. Duties include:• Leading groups of 100+ youth and youth leaders in large-scale exercises through briefings and debriefings, after-action reports and instructions• Displaying effective personal leadership, including assessing performance and counselling subordinates, and identifying & training staff for career development• Facilitating and promoting a positive environment relationship between the Department of National Defence, the Air Cadet League of Canada, and the parents/guardians of the local cadets

As a National Account Manager within the Security & Loss Prevention team, I was responsible for managing the loss prevention needs for three major telecom retailers.• Oversaw a customized solution to minimize loss of high value shipments• Built and maintained reporting on KPI’s, including delivery status, shipment compliance, and root-cause details on missing shipments, for presentation to senior leadership• Collaborated with key stakeholders to identify areas of concern and implement process improvements utilizing the Lean Six Sigma method.• Investigated missing shipments through all available tools, including Salesforce/ThinkLP, CCTV, and employee interviews• Sourced and selected high-quality asset protection equipment to secure high value shipments in transit

As the Manager of Loss Prevention, I was responsible for establishing an investigative process for the company, as well as training and leading a team of Loss Prevention Specialists serving 188 locations across Canada. • Developed and maintained relationships with law enforcement and carrier partners to ensure maximum cooperation to support investigations • Gathered, analyzed, and interpreted evidence and data for investigations, further communicated via oral/written reports for key stakeholders • Compiled reports and investigation summaries for law enforcement explaining the case in the context of related legislation and regulations • Analyzed and interpreted POS reports, as well as data on fraud and shrink to identify outliers, trends, and potential vulnerabilities• Created, disseminated, and managed updates for loss prevention policies and investigation protocol• Worked with vendors to establish requirements and provide recommendations on physical security measures Notable Achievements:• Established investigative protocol to efficiently prioritize and manage and complete high volumes of case files • Conducted a data-driven investigation into ongoing subscription fraud, resulting in the recovery of an estimated $500,000 in hardware • Successfully conducted multiple investigations resulting in criminal charges, restitution, or restorative justice agreements

As a Senior Loss Prevention Investigator, I was responsible for all aspects of loss prevention investigations across 87 stores in Ontario. • Investigated incidents of internal theft, fraud, and policy violations, supported by interviews with employees utilizing the Wicklander-Zuwlawski technique• Prepared detailed investigative summaries for Human Resources and Operational partners by gathering and interpreting evidence • Provided investigative reports and statements for law enforcement in support of police investigations, and prepared documentation for court appearances when necessary • Developed and facilitated loss prevention training at the store, area, and regional levels, including web-based learning and in-house sessions• Conducted comprehensive store audits and physical security & risk assessments on an annual basis• Responded appropriately to retail crises such as armed robbery• Delivered engaging presentations, seminars, and briefings to internal stakeholders Canada-wide on subjects like fraud prevention, compliance with new policies and procedures, and loss prevention protocolNotable Achievements:• Managed investigations and worked closely with law enforcement on an estimated 20 armed robberies in a 12-month period in 2018-19, resulting in the apprehension of multiple perpetrators and recovery of stolen goods • Conducted an estimated 600+ investigations over a six-year period • Implemented protocols and reporting structures to improve inventory processes that saw an estimated $500,000 in annual hardware recovery

• Responsible for providing customers with Rogers products and services that meet their individual needs• Participated in weekly conferences with Manager, Retail Customer Experience and Operations and other SMEs to discuss and offer insight on the new Sales & Service model• Analyzed staff use of new and existing internal systems, sales tools and retail products and services during training visits and followed up with staff and store management to ensure effective implementation• Assisted staff outside of regular training visits via phone and email whenever required

• Drove the sale of products and services through consistent achievement or over achievement of individual sales and other targets• Determined customer needs and recommend the best solution• Built customer relationships by providing prompt and exceptional sales and after-sales service• Ensured customer concerns are resolved with a sense of urgency and sound judgment • Demonstrated a constant and up-to-date expertise of our products, services, promotions and policies

• Part of a small security detail responsible for safety and security of patrons, staff and property• Monitored guest behaviour and identify and eliminate potential high-risk situations via non-violent intervention• Maintained a high level of professionalism at all times