Bart Deenmamode Email & Phone Number

Australia

Building synergies between People, Process and Technology.

Adelaide, Australia

Infor LN 10.6 ERP - ERP Systems Administration, Business Improvement and Incident TroubleshootingSystems Administration:- Oversee ERP architecture (server and database) integrity- Manage ERP application- Oversee information and user access integrity- Liaise with 3rd party on system patching and upgrades- Manage batch processing and reports- Manage 3rd party software integration- Oversee middleware administration and integrationBusiness Improvement- Recommend and implement improvements on system integrity, user productivity and business intelligence• Implemented new module to enhance user Security architectureo Enhanced user menu structure – better user productivityo New roles creation (enhanced segregation of duty)o Better user security architecture maintainabilityo Better user security reporting • Reengineered Financial month-end processo 60% decrease in time taken for month-end closure- Coordinate SDLC – design, testing, acceptance, training and deployment- Liaise with ERP vendor in acquiring resources and skillsets- Pursuing continuous personal development and upskillingIncident Troubleshooting- Support users in resolving BAU incidents- Liaise with 3rd party support to resolve level 3 incidents

Mauritius

> Team Lead on Procure-to-Pay Process (Oracle JD Edwards EntrepriseOne), ERP Security Access (Q Software) and Asia Region- Trouble shoot Procure-to-Pay Process while monitoring and reporting team PI/KPIs- Provide User Access to ERP and audit Segregation of Duties while reporting to the Global Security Officer- Monitoring and reporting PI/KPIs for the Asian Region (IN, TH, AU, VN, SG)> Drove and maintained Team and Personal Metrics above expectations via continuous improvement and learning initiatives- Efficiency SLA: >= 90% tickets resolved on time- Quality SLA: >= 90% tickets resolved as First Time Right (FTR)- Metrics generated and monitored via ServiceNow> Procurement and Security Point of Contact on ERP upgrade project- Fixed urgent Go/No-Go issues- Corrected setup issues introduced by upgrade> Level 2 Support- End-User mediation during incident trouble shooting and resolution.- User Creation and Maintenance- Incident handling on Procurement, Sales Order Management and Finance.- On-Call User support beyond regular business hours> Level 3 Support- Integration Testing of changes made to Procurement, Sales Order Management, Interfaces and Legacy Systems> 3 Months Onshore assignment in Rotterdam, NL- Knowledge Transfer on EMEA User Support> Trainings attended: Financial Concepts; Accounts Receivables; EntrepriseOne (Procurement, Finance)> Trainings provided: JDE 9.1 - Oracle Desktop BI Publisher Integration; Procure-to-Pay; Security Compliance (Q Software)

Mauritius

> Implementation of Warehousing Module (JD Edwards XE)- Functional customisation design and documentation- Integration testing and documentation- Warehouse Setups- Data Migration- User Training and Documentation> Set-up of R&D Oracle BI environment- Oracle E-Business Suite R12 Integration- Payables Data Mart Creation (ETL)- Ad Hoc Reporting- Dashboard Creation- Report Publishing> Complex layout reporting on Oracle Desktop BI Publisher (JDE EnterpriseOne Integration)

Mauritius

> Interfacing Broker legacy system to Oracle Financials (Oracle Financials R12) Develop PL/SQL interfaces: Supplier, Customer, AP Invoice, AR Invoice and Receipts creations- Functional and Technical documentation- Unit and Integration Testing- Error handling and Performance monitoring- Heterogeneous database (MSSQL - Oracle) integration- Interface set-up- Reporting: Debtors and creditors Aging, Interface reconciliation Data Migration- Customer and Supplier Master Data- Debtors and Creditors Balances Technical Project Supervision- Requirements Analysis- Client-Technical implementation mediation> Implementation and customization of Oracle Application (Oracle Financials 11i) modules- Re-engineering Stock Audit process.- Credit Sales Process Implementation (Retail in Jewelry)- Repairs Movement Interface Implementation

Mauritius

> Maintain and enhance PeopleSoft Financials (PeopleSoft 8)- Analyse functional requirements and translate them into technical requirements- Coding and conducting unit testing on PeopleCode and SQR reporting> Maintain and enhance SAP (R3) RICEF- Analyse functional requirements and translate them into technical requirements- ABAP coding and unit testing- Following CMMI Level 3 quality standards

Master'S Degree, Enterprise Resource Planning Systems, Distinction

Bachelor'S Degree, Business Information Systems, Second Class Second Division