Deepak Baliga Email & Phone Number
Who is Deepak Baliga? Overview
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Deepak Baliga is listed as Assistant Manager at Concentrix, a with 63116 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Deepak Baliga.
Deepak Baliga previously worked as Manager at Silvan Innovation Labs Pvt Ltd and Team Lead at Theorem. Deepak Baliga holds Bachelor Of Arts (B.A.), English And Communication from Tamil Nadu Open University.
Email format at Concentrix
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About Deepak Baliga
Total experience of 11 years in a knowledge-intensive, performance-oriented industry; 5 years of management experience providing leadership by building teams, developing and managing quality protocols, enhancing production capabilities. Currently leading a team of 18 professionals delivering high quality work with quick turnarounds.
Deepak Baliga's current company
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Deepak Baliga work experience
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Manager
Team Lead
Managing a team of 16 membersManaging Day to day activities, like Productivity, Utilization
Tech Support Supervisor
Responsible for the Warrant Cost Metrics like Repeat Dispatch Rate, Parts Per Dispatch and other Warranty Cost related metrics for a 24 member team supporting the Dell Latitude, OptiPlex, Inspiron Desktop, Inspiron Laptops, Dimension Desktops, Monitors and Projectors line of business. Support team on hardware and networking related queries and troubleshooting. This involves, driving the team to maintain the warranty cost metrics within goal, provide regular updates of scores of team and individual scores. Helping the team with real time technical queries. Handling Second level escalations real time basis. Helping front level technician to scale up by auditing their calls and providing feedback real time. Warranty cost reduction and metric maintenance requires scan and authorization of dispatches booked by the team members’ real time basis, to check part authenticity and validity. Update team on new technical release on products and process. Co-ordinate with the Dispatch team for smooth transition of dispatches calls real time basis. Con-Call with Service department on feedback and improvement process. Scrub team member’s dispatches and cases and provide feedback on points of improvement. Co-ordinate with L3 team for SWAPs and unresolved cases. Booking Refunds and authorizing swaps. Conduct technical and process related training for the team on need basis. Manage Call and Dispatch queue real time basis. Tools and soft-wares used on job are MS Excel, MS Word, MS PowerPoint, Qfiniti, Oracle-Siebel and various internal tools to access data.
Product Specialist
Supported customer on technical issues with ISP (EarthLink) for Dial-up connection. Have won the many awards for best customer experience scores. Have been a team player and helped team with adhoc request for queue management. Conducted training on small technical modules and updates in process. Was promoted as Product Specialist supporting a team of 12 members.
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
José Roberto Villalta
Colleague at ConcentrixEl Salvador
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VP
Vijay Pk
Colleague at ConcentrixBengaluru, Karnataka, India
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Mahesh Thakur
Colleague at ConcentrixPune, Maharashtra, India
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Jitendra Singh Rajawat
Colleague at ConcentrixPune/Pimpri-Chinchwad Area, India
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EK
Elena Kalcheva
Colleague at ConcentrixSofia, Sofia City, Bulgaria
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ME
Mariah Ella Grepo
Colleague at ConcentrixQuezon, Central Luzon, Philippines
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ML
Maria Lardo
Colleague at ConcentrixDublin, County Dublin, Ireland
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Nikky Shah
Colleague at ConcentrixHyderabad, Telangana, India
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TH
Tiyasha Hazra
Colleague at ConcentrixKolkata, West Bengal, India
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Sheila Tifles
Colleague at ConcentrixPhilippines
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Deepak Baliga education
Bachelor Of Arts (B.A.), English And Communication
Education record
Frequently asked questions about Deepak Baliga
Quick answers generated from the profile data available on this page.
What company does Deepak Baliga work for?
Deepak Baliga works for Concentrix.
What is Deepak Baliga's role at Concentrix?
Deepak Baliga is listed as Assistant Manager at Concentrix.
Where is Deepak Baliga based?
Deepak Baliga is based in Bengaluru, Karnataka, India while working with Concentrix.
What companies has Deepak Baliga worked for?
Deepak Baliga has worked for Concentrix, Silvan Innovation Labs Pvt Ltd, Theorem, Dell International Ltd,, and Cli3L.
Who are Deepak Baliga's colleagues at Concentrix?
Deepak Baliga's colleagues at Concentrix include José Roberto Villalta, Vijay Pk, Mahesh Thakur, Jitendra Singh Rajawat, and Elena Kalcheva.
How can I contact Deepak Baliga?
You can use AeroLeads to view verified contact signals for Deepak Baliga at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Deepak Baliga attend?
Deepak Baliga holds Bachelor Of Arts (B.A.), English And Communication from Tamil Nadu Open University.
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