Burak Demirkol Email & Phone Number

Luxembourg, Luxembourg

Experienced Software Asset Manager with a history of working in the highly regulated Finance Industry.Technical responsible for the SAM tool (Snow SLM) in order to implement SAM best practices.#Solution designing and implementation of Snow SLM#Creating operational, and security documents and guides. # Designing integrations by analyzing requirements.#Developing custom integrations using a variety of scripting languages to extend Snow capabilities#Providing support and… Show more Experienced Software Asset Manager with a history of working in the highly regulated Finance Industry.Technical responsible for the SAM tool (Snow SLM) in order to implement SAM best practices.#Solution designing and implementation of Snow SLM#Creating operational, and security documents and guides. # Designing integrations by analyzing requirements.#Developing custom integrations using a variety of scripting languages to extend Snow capabilities#Providing support and guidance to stakeholders to manage complex hybrid IT Infrastructure.#Providing guidance and recommendations on SAM process and techniques to automate and orchestrate IT environment.#Responsible for understanding business and technical problems including regulations, business needs, security#Providing technical knowledge transfer to Software License Managers, being Subject Matter Expert(SME) Show less

Luxembourg

Migrating from Microfocus monitoring tools(BSM, Opsbridge) to Dynatrace APM.Design, plan and implement the Dynatrace solution in the company.Technical contact point for Application monitoring, being Subject-Matter Expert.Day-to-day activity of operationMeet with several teams to understand their needs and collect their requirement in order to improve the solutionProvide administrative support for configuration and proper operation of Dynatrace

Braunschweig Area, Germany

Istanbul, Turkey

- Responsible for implementing and supporting ’HP Operations Management’ (ITOM) softwareproducts in large-scale enterprise IT environments.- Implementation, management and configuration of HP BSM, OMi, Opsbridge, SiteScope, BPM,RUM, Diagnostics, Sitescope, Operations Analytics (Opsa)- Infrastructure monitoring, APM, availability and performance monitoring from the end-userperspective(E2E), operation analytics- Analysis, planning and implementation of IT applications in… Show more - Responsible for implementing and supporting ’HP Operations Management’ (ITOM) softwareproducts in large-scale enterprise IT environments.- Implementation, management and configuration of HP BSM, OMi, Opsbridge, SiteScope, BPM,RUM, Diagnostics, Sitescope, Operations Analytics (Opsa)- Infrastructure monitoring, APM, availability and performance monitoring from the end-userperspective(E2E), operation analytics- Analysis, planning and implementation of IT applications in service monitoring- Daily service operations, troubleshooting, reporting, providing custom dashboards, documentationsand continuous system improvement- Gathering of customer monitoring requirements and designing solutions- Integrations of HP BSM with 3rd party software- Working with Service Modeling/Service Discovery with UCMDB- Mentoring and training of customers on deployed solutions Show less

Istanbul, Turkey

- Working in the software development team, responsible for software development.- Requirement gathering. Providing support in the event of software failure.- Suggesting improvements to the usage of applications and their design.

Bs, Computer Science

Bs, Informatik

Activities and Societies: German language Student exchange programme - Erasmus

Education record