- Managing key accounts- Identifying new leads-Acting as a point of contact for customers-Holding regular customer meetings to discuss their needs-Staying up to date with new features and product launches-Suggesting innovative ideas to increase sales and improve customer experience-Assessing client needs and generating ideas for positive media exposure-Liaising with clients to identify their needs and target audience, devising PR strategies-Conducting market research to understand the client's core audience-Establishing and managing new PR & Media campaigns to meet objectives-Reviewing proposals with clients for campaign approval-Keeping clients updated on new developments, strategies, and campaigns-Tracking and monitoring campaign success, relaying information to clients through meetings and presentations-Pitching and placing stories for clients, nurturing media relationships-Managing brand reputation, orchestrating launch events, and sending gifts to press and influencers-Facilitating community engagements and implementing crisis management-Preparing for client meetings and presentations, serving as the primary contact in client relationships-Managing account implementation and developing media, crisis, and internal communication plans-Ensuring client goals are met, securing quality press, and providing team counsel-Providing final review and recommendations for press materials-Organizing event flows, managing the events-Crisis Management -Planning event budgets and logisticsKey Works and Appearances in Walther Kranz • İstanbul Fest ’24• İstanbul Blockchain Week ’24• Brandweek İstanbul ‘23• İstanbul Marketing Summit ’23-’24• Dubai WOW Summit ’23 • China Mobile International Private Event • OP Labs Summit (guest: Vitalik Buterin)

- Acted as a primary point of contact for customers, addressing inquiries and resolving issues related to shipments, documentation, and delivery timelines, ensuring a high level of customer satisfaction.- Facilitated smooth export and import operations across Asia and Europe by coordinating with shippers, consignees, and internal teams to meet customers' logistics needs promptly and effectively.- Managed FCL/LCL shipments and air & land cargo, ensuring timely communication with clients regarding shipment status, delays, and any necessary adjustments to delivery schedules.- Proactively monitored and tracked shipments, providing regular updates to customers, handling any service disruptions, and offering alternative solutions when needed to minimize customer impact.- Prepared and verified essential shipping documents, ensuring accuracy and compliance with international regulations, while maintaining clear and timely communication with customers about their orders and deliveries.- Collaborated closely with sales, finance, and operations departments to address customer concerns, resolve disputes, and ensure seamless customer experiences from booking to delivery.- Provided personalized customer support, understanding clients' specific requirements, advising them on optimal shipment solutions, and following up post-delivery to ensure complete satisfaction.- Participated in customer meetings and contributed to continuous improvement initiatives by collecting feedback, identifying areas for service enhancement, and implementing new processes to improve customer relations.

• Preparing workstations• Performing check-ins and coordinating activities

• Studying the Higg Index and preparing the enterprise for HIGG Modules• Providing support on different phases of assessing environmental and social sustainability inside the business

• Preparing textual contents for visual materials regarding social media and websites• Translation and interpreting

• Writing, translating and editing marketing contents for an enterprise• Content writing, translation and proofreading for web contents regarding various products

• Providing class lessons for various student groups• Private tutoring