Brandon Hester Email & Phone Number

Atlanta, Ga, Us

* Successfully onboard enterprise accounts onto ServiceTitan with a high focus on education anddevelopment of effective workflows and best practices* Lead complex feature workflow deep dive and configuration calls for Enterprise customers, and solutionuniquely identified customer requirements ensuring long-term customer success and satisfaction* Partner with Project Managers and Engagement Managers to troubleshoot and solution accounts duringtheir implementation* Support… Show more * Successfully onboard enterprise accounts onto ServiceTitan with a high focus on education anddevelopment of effective workflows and best practices* Lead complex feature workflow deep dive and configuration calls for Enterprise customers, and solutionuniquely identified customer requirements ensuring long-term customer success and satisfaction* Partner with Project Managers and Engagement Managers to troubleshoot and solution accounts duringtheir implementation* Support Enterprise Project Managers and Engagement Managers by hosting internal one-on-one consulting calls and transferring knowledge across all implementation teams, ensuring a consistent customer experience.* Contribute to the development of implementation training materials and guides as new features andfunctionality become available* Stay up to date on all new and in development ServiceTitan functionality, and be prepared to speak to how to use it creatively to develop solutions* Utilize SQL in updating and modifying customers’ tenant environments* Travel for customer onsite support 10-20% of the time Show less

• Spearheaded the creation of a new position within the company (CSA Level III)• Internally assisted other CSAs with their cases, including some accounting and operation escalations• Utilized SQL and queries to update customer accounts• Assist premium customers with their software requests. This includes enabling/disabling of features, data tasks, SQL inquiries, and Kibana requests

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction• Demonstrate consistent ability to keep core CSA KPIs above an established minimum• Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through… Show more • Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction• Demonstrate consistent ability to keep core CSA KPIs above an established minimum• Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution• Efficiently learning and using complex software as well as teaching aspects of that software to others• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve• Travel on-site to customers’ businesses in order to assist with their initial ServiceTitan launch Show less

Greater Atlanta Area

• Assist and attend to the many needs of the physical therapist and patients, including guiding and educating patients through multiple workouts and retrieving necessary equipment for therapists• Maintain regular cleaning and maintenance of facility to ensure a safe working environment• Answer and direct phone calls to the designated department or therapist• Schedule new patients and client appointments, follow ups, and reschedules if needed• Manage up to six therapists daily… Show more • Assist and attend to the many needs of the physical therapist and patients, including guiding and educating patients through multiple workouts and retrieving necessary equipment for therapists• Maintain regular cleaning and maintenance of facility to ensure a safe working environment• Answer and direct phone calls to the designated department or therapist• Schedule new patients and client appointments, follow ups, and reschedules if needed• Manage up to six therapists daily and weekly schedules• Verify insurance benefits and authorizations and review with patients prior to new appointment• Maintain various client databases and update client profiles to ensure accuracy• Scan and upload all new patient paperwork and charts • Assist billing department with reviewing charges and submitting electronic and hard copy claims• Responsible for the faxing and record keeping of 700/701 Medicare forms Show less

Atlanta, Georgia

* Enforced University and Residence Life rules and regulations resulting in safe, orderly, and enjoyable living environment* Responsible for answering and forwarding all calls to appropriate employees* Transmitted documents via mail, email and facsimile* Filed and maintained current records

Marietta, Georgia

* Assisted multiple patients with exercises prescribed by the physical therapists* Educated patients by demonstrating proper use of equipment and exercise routines* Maintained safe and clean working environment by complying with procedures, rules, and regulations* Documented patient evaluations, discharges and flow sheets, and faxed files to the appropriate receivers

Atlanta, Georgia

* Deliver outstanding food and beverage service to customers* Assist in the basic preparation of food* Prepare and serve meals for events held at various locations

Atlanta, Georgia

* Planned and implemented over ten programs that exposed residents to historical Atlanta attractions, diversity, and that oriented around family development* Enforced University and Residence Life rules and regulations resulting in safe, orderly, and enjoyable living environment* Mediated conflicts between residents* Developed community among residents with other staff members