- Built and maintained APIs to transition to service-oriented approach.- Built and maintained consumer mobile application.- Redesigned and built site search page, including using Yelp Search API, resulting in immediate 40% increase in consumer requests.- Installed, maintained, and analyzed site metrics.

- Defined and prioritized product requirements and features in response to client needs.- Designed user interfaces for site additions.

- Analyzed possible causes and solutions for sub-par elevator availability in New York City Subway.- Assisted President create plan of action for streamlining elevator maintenance through more efficient response procedures and better distribution of resources in the field.- Assisted data collection for study of air conditioning performance among the Authority's buses and trains.

- Analyzed several years of escalator maintenance and pedestrian flow data for several key stations in the New York City Subway system on behalf of Permanent Citizens Advisory Committee.- Wrote report on findings, concerning causes of escalator breakdowns, and their effects on actual and perceived customer usability of the system.

Served in constituent services office, assisting district residents communicate with and obtain information from various government agencies, such as U.S. Citizenship and Immigration Services, the Federal Aviation Administration, and Medicare.