• Provide editorial direction and project manager for annual print publications including the Salem City Guide & Map, the Official Guide to Salem Haunted Happenings, and additional materials like the Salem Motor Coach Map, industry profile sheets, and more. • Work with 100+ local businesses to ensure accurate, grammatically correct listings, and manage an individual proofing process before materials are sent to print. • Coordinate schedules, timing, and edits with vendors… Show more • Provide editorial direction and project manager for annual print publications including the Salem City Guide & Map, the Official Guide to Salem Haunted Happenings, and additional materials like the Salem Motor Coach Map, industry profile sheets, and more. • Work with 100+ local businesses to ensure accurate, grammatically correct listings, and manage an individual proofing process before materials are sent to print. • Coordinate schedules, timing, and edits with vendors, including the designer, print company, and editorial support. • Write, proofread, and edit editorial pages and business listings as needed. Show less

• Wrote editorial content and edited advertiser listings for grammar, accuracy, and SEO on Salem.org, HauntedHappenings.org, and the Salem App, as well as print brochures and editorial. • Created and edited familiarization (FAM) itineraries, and assisted with media visits to Salem. • Created social media and marketing strategy in conjunction with local businesses and sponsored blog posts. • Created and distributed tour grids and the Industry Weekly newsletter as a resource for… Show more • Wrote editorial content and edited advertiser listings for grammar, accuracy, and SEO on Salem.org, HauntedHappenings.org, and the Salem App, as well as print brochures and editorial. • Created and edited familiarization (FAM) itineraries, and assisted with media visits to Salem. • Created social media and marketing strategy in conjunction with local businesses and sponsored blog posts. • Created and distributed tour grids and the Industry Weekly newsletter as a resource for frontline staff.• Tracked monthly analytics and evaluated visitor survey data. • Represented Salem to visitors over the phone, via email and social media, and in person at events. • Managed October event staff to assist visitors during Salem Haunted Happenings. • Promoted from Administrative Assistant and Communications Assistant positions. Show less

• Maintained organization and tracked progress on projects related to InsidetheMagic.net, DisneyTips.com, DisneyDining.com, DisneyFanatic.com, HowtoDisney.com, and DisneyDreamer.com. • Monitored budgets, schedules, and performance of independent contractors and vendors, and communicated progress with the team and stakeholders across multiple projects.• Demonstrated excellent written and verbal communication and problem-solving and build relationships using trust and acceptance of… Show more • Maintained organization and tracked progress on projects related to InsidetheMagic.net, DisneyTips.com, DisneyDining.com, DisneyFanatic.com, HowtoDisney.com, and DisneyDreamer.com. • Monitored budgets, schedules, and performance of independent contractors and vendors, and communicated progress with the team and stakeholders across multiple projects.• Demonstrated excellent written and verbal communication and problem-solving and build relationships using trust and acceptance of feedback from project planning phases to completion through collaborations with members of several different teams and programs. • Proficient in Agile and Waterfall project management styles. Show less

• Managed a team of 2-10 full and part-time writers with a focus on meeting goals for pageviews and engagement. • Trained and assessed incoming writers on WordPress and best practices for SEO. • Analyzed website data to drive decisions on which topics to cover. • Worked 1:1 with new hires to ensure accurate news writing and evergreen pieces.

• Wrote news and evergreen content about the Walt Disney Company while leading a team of full and part-time writers. • Scheduled articles on social media using various strategies to release both breaking news and evergreen/history pieces. • Analyzed data on trending topics and site-specific strategies. • Led bi-weekly meetings with the team to review successes and ways to improve pageviews and engagement. • Edited articles for accuracy and updates.

• Regularly contributed long-form, evergreen blog posts to WDW Magazine's "Today in Disney History" series. • Assisted with coverage of short, time-sensitive news articles. • Published article about the Disney College Program in the print edition of the magazine.

• Met weekly article requirements for news coverage, including pageviews, engagement rates, and number of articles published. • Focused on SEO to ensure both short-form news articles and long-form evergreen articles would be picked up in search. • Assisted with scheduling posts on social media. • Regularly reviewed analytics data to make editorial decisions.

• Wrote weekly evergreen articles to guide readers in planning their trips to the Walt Disney World Resort. • Pitched original ideas and covered personal experiences in an informational and entertaining tone. • Collaborated with outside organizations through sponsored content creation for nearby restaurants and resorts.

• Independently managed social media accounts for Celebrations Magazine, including Facebook, Instagram, Twitter, and Pinterest. • Created influencer marketing program to promote new print subscriptions for the magazine. • Researched potential new audiences, designed ad campaigns, and created and followed social media calendars in conjunction with editorial content calendars and current social media trends.

• Provided excellent guest service while answering telephone and email inquiries about Salem, MA. • Managed the events calendar for Salem.org and HauntedHappenings.org.• Created weekly guides of events from the Salem.org calendar to distribute to both locals and visitors. • Worked with vendors around Salem to ensure accurate listings on the website, and to distribute visitor guides and brochures. • Proofread and edited documents, including blog posts, press releases, print… Show more • Provided excellent guest service while answering telephone and email inquiries about Salem, MA. • Managed the events calendar for Salem.org and HauntedHappenings.org.• Created weekly guides of events from the Salem.org calendar to distribute to both locals and visitors. • Worked with vendors around Salem to ensure accurate listings on the website, and to distribute visitor guides and brochures. • Proofread and edited documents, including blog posts, press releases, print brochures, itineraries, and profile sheets.• Performed basic data analysis through visitor surveys to better present information about Salem's tourism industry. Show less

• Provided visitors with information about the Freedom Trail. • Demonstrated successful selling abilities through museum admission. • Accurately handled cash in the museum shop and admissions areas. • Answered questions about the history of the building as well as colonial Boston. • Assisted with events such as lectures, weddings, and concerts. • Managed staff of museum assistants on weekends as needed, including opening and closing the building, counting cash drawers daily,… Show more • Provided visitors with information about the Freedom Trail. • Demonstrated successful selling abilities through museum admission. • Accurately handled cash in the museum shop and admissions areas. • Answered questions about the history of the building as well as colonial Boston. • Assisted with events such as lectures, weddings, and concerts. • Managed staff of museum assistants on weekends as needed, including opening and closing the building, counting cash drawers daily, and interacting with visitors in the museum. Show less

• Promoted a safe environment within the Harvard Art Museums for both museum guests and staff. • Trained in CPR/First Aid/AED, as well as emergency procedures. • Communicated clearly with coworkers over radio.

• Created a welcoming atmosphere for guests entering the theater. • Safely and efficiently loaded up to 4,820 guests per show into the theater. • Worked on multiple tasks through active listening and responding to radio calls while assisting guests and working in safety-critical positions. • Maintained a clean environment after each show. • Provided immediate guest service recovery when necessary. • Assisted with crowd control, wheelchair seating, and FastPass+ at both… Show more • Created a welcoming atmosphere for guests entering the theater. • Safely and efficiently loaded up to 4,820 guests per show into the theater. • Worked on multiple tasks through active listening and responding to radio calls while assisting guests and working in safety-critical positions. • Maintained a clean environment after each show. • Provided immediate guest service recovery when necessary. • Assisted with crowd control, wheelchair seating, and FastPass+ at both Lights, Motors, Action! and Fantasmic! Show less

• Processed retail transactions using POS systems and cash aprons.• Provided excellent guest services, memorized and performed spiels for Fossil Fun Games in Dinoland U.S.A. in Disney's Animal Kingdom• Sold ride photo packages according to specific guest needs.• Educated guests on the Disney Worldwide Conservation Fund.• Completed a course on Exploring Disney Marketing as part of the educational component of the Disney College Program.

• Welcomed visitors to Buckman Tavern and shared information about Lexington Historical Society's museums and programming. • Processed transactions of shop purchases and museum admissions, and sold three-house combination tickets for Buckman Tavern, Hancock-Clarke House, and Munroe Tavern. • Answered questions about Lexington's role in the Revolutionary War.• Assisted visitors with self-guided audio tour equipment.

• Checked books in and out at Geisel Library. • Assisted students with finding books and research material.• Re-shelved books and processed loans and holds. • Monitored front lobby and kept front desk area clean and organized.

• Independently researched several deceased Goffstown residents and wrote a script for tours of the town's historic cemeteries.

• Processed artifact donations using accession sheets and rehoused items in the collection.• Assisted in the creation and upkeep of exhibits at the Stetson House Museum.• Completed data entry tasks using Past Perfect to catalog the museum's collections.• Learned techniques for proper storage of textiles, photographs, and paper artifacts.

• Operated POS system and accurately handled cash.• Answered phones and requests for information about Staples Rewards programs. • Assisted customers in finding the correct office supplies for their needs.