With a solid foundation in technical support and active listening, my role as Service Desk Manager at the University of North Georgia focuses on delivering exceptional help desk services. We ensure customer satisfaction through rigorous adherence to policies and procedures, bolstered by my SQL, Microsoft Excel, and Tableau skills.Our team excels in data analysis and reporting, contributing to the IT goals of UNG. With certifications in SQL, Excel, and Tableau, I have honed my ability to visualize and communicate insights effectively, ensuring our stakeholders are empowered with the information they need for informed decision-making.