Meetings with doctors(oby/gyn, GP, ENT, sleeping medicine, nutritionist, family medicine)Meetings with purchasing managers of healthcare groups.Introducing the new brand and developing policySupervise all the schedule from purchase to sale and collectionTaking surveys from doctors for brand launchingTaking testimonials and arrange the publishing data for magazines and newspapersAttending healthcare exhibitions and conferences to update the company with new challengesMeetings with DM and MOHCollect all data from market that required to create the sale policy and to help the policy makersFollow all the procedure which directly or indirectly effecting on revenue generating

Preparation of procedure fee invoice to patient.Generating bills on time with accuracy, preparing receipts against collections and other related deposits conversations with insurance companies to claim insurancePhone calls, emails, faxes and Skype conversations with patients from inside country and internationally Reports generating on daily basis against sale, cash, cheques and bank depositsPreparing patients account and updating on regular basis Checking up patient accounts for bills and further depositsProper discharging of patient according to the hospital procedure complete patient information and updated in system according hospital policyComplete records as per hospital procedure of patient discharging, Process data and prepare monthly statements, budgets, and daily transactionreconciliation.Receiving & Documenting testimonials from patients to ensure the quality of services, Ensure patients expectations are metProvide individualized training for new hires and departmental transfers.Attending conferences & exhibitions of healthcare to maintain service quality as per international standersProvide patient relations service to preserve the hospital's image and to promote better patient relations.Manage and coordinate activities involved in scheduling VIP patients' booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.Escort patients and guests on formalization rounds of the hospital's facilities.Provide follow-up and feedback on the results of analysis reports to the Patients' Complaint Committee.Assembles and complies fairly complex and confidential information or data and describes contents in a written report.Submit monthly report on patients' complaints analysis and follow-up as well as receiving any complaint arising from IPD, OPD and ER to ensure the service quality

Keeping records and maintain customer accountsUpgrading accounts and customer detailsCommunication and assistance to online customersMeetings with customers and guests, giving them support for their problemsDealing in public sector and paper proceedings to all related departmentsReceiving complaints from customers and resolving the issue they haveChecking service quality and supervise all front officeRepresented the company at trade fairs and exhibitions.Launched company product to over 300 accounts.Negotiated loyalty program with national vendors.Researching the market for related products.Arranged client demonstration.Regularly liaised with our suppliers to ensure the progress of existing orders.Recording and administration of sales by reports and copies to the office.Provided customers with competitive quotations.

Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative.Trains, explains tasks, and assists in the solution of problems.Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.Analyzes transactions, corrects records, and adjusts errors.Searches company records under ZIP code, name, and account number, etc., using CRT, computer printout, or requisition information from factory.Traces status of orders through Expediting Department.Resolves customer questions related to orders, takes orders as needed.Maintains liaison with other departments for order completion.Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.Responds to customers' requests via telephone or mail, using typewriter or personal computer when necessary.Contacts customers to ascertain data omitted on orders.Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.Processes all insurance agents' orders and courtesy sales originating through mail.Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.