Brian Dowell Email & Phone Number

Concord, Ma, Us

Concord, Ma, Us

Responsible for building and maintaining all custom Apex, Visualforce, Lightning Components, and Lightning Web Components in our org. Also responsible for the Javascript that drives our pricing in CPQ.Built our public help center using Lightning Knowledge, Community Builder, and custom Lightning Web Components.Act as primary Service Cloud admin, including support for Omni-channel, Chat, and Talkdesk.

Concord, Ma, Us

Built declarative automation using Process Builder, Workflows, and Flows.Wrote all custom code for our transition to CPQ. This included Apex Triggers and Classes, Lightning Components, and Visualforce pages, as well as the Javascript for the Quote Calculator Plugin.Member of team that transitioned our org from Classic to Lightning. Built Lightning Components to support this effort, along with Lightning Pages and Apps.Built and maintained a set of Einstein Analytics dashboards to give our sales team greater insight into their progression toward goals. Some of these dashboards required complex saql (Salesforce Analytics Query Language) so that they could show progress toward a goal stored in a trending dashboard.Used Data Loader to insert/update/delete records. Used Workbench to query data in our org and to delete Apex Classes and Triggers that were no longer necessary.

Concord, Ma, Us

Provided technical support to our customers via phone and email.Trained new members of the support team.

Cupertino, California, Us

Performed troubleshooting and repairs on customer Macs, iOS devices, Beats speakers and headphones, Apple Watches, and Apple wireless routers.Conducted market-wide training for new service specialists on iOS troubleshooting and customer support.Designed and ran in-store training to improve team’s technical knowledge.

Cupertino, California, Us

Troubleshot and repaired iPhones, iPads, and iPods. Trained customers on the use of Apple's products.

Edited papers to be submitted to major peer-reviewed medical journals, including Journal of Virology, Journal of Immunology, and Nature.Taught weekly English lessons in a medical school laboratory.

Ran intensive three-day training sessions for new instructors at an English language institute.Maintained a high level of customer service for students as leader of a block of five branches with a total of 20 instructors through instructor evaluation and training, monthly meetings, and coordination with branch staff.Identified instructors as candidates for promotion and delegated responsibilities to them so that they could develop more quickly, resulting in several instructor promotions.Maintained student records using an online records system.

Under the supervision of an IT manager at J.P. Morgan Chase, worked on a team of ten that inventoried all electronics equipment in their San Francisco offices.Managed a busy reception desk at Regus, a facilities management company.

Recruited for technical positions for local and national clients.

Filled permanent technical and creative positions for clients.Brought in new clients through cold calls and referrals.

Filled contract and permanent technical positions for clients ranging from small startups to big banks.

Coordinated and conducted cross-disciplinary projects with English, mathematics, and physical education teachers.Increased the number of physics classes in the school from one to four in two years through student word of mouth.

Bachelor'S Degree, Secondary Education And Teaching

Bachelor Of Science (B.S.), Information Technology