Bruno D Rezende Email & Phone Number

Commissioner of the Permanent Training Commission

São Paulo, São Paulo, Brasil

- Data Analysis related to the Public Budget- Project management- Budget Execution- Budget Control- Tender- Notices- Terms of reference- Management and Supervision of Contracts- General Data Protection Law- Access to Information Law

Network monitoring:Performed proactive monitoring of networks, servers and systems to ensure availability and proper performance.Identified and investigated connectivity issues, abnormal traffic, latency and other performance issues.Used network monitoring and analysis tools to track the status and health of IT assets.User support:Provided technical support to internal users on issues related to networks, connectivity and access to systems.Respond to support calls and requests, prioritizing and resolving issues according to urgency and criticality.Guided users on best practices for using network resources and avoiding recurring problems.Preventive maintenance:Performed preventive maintenance routines on network equipment, servers and devices, ensuring system stability and security.Updated and applied security fixes to equipment to avoid vulnerabilities.Incident analysis:Investigated and documented security incidents and network outages, recording details about the cause and actions taken towards resolution.Collaborated with the information security team to identify and mitigate threats to the network infrastructure.Performance monitoring:I monitored the performance of the network and services, identifying bottlenecks and suggesting improvements to optimize the infrastructure.Preparation of reports:Prepared periodic reports with network performance metrics, security incidents, support activities and recommendations for improving the environment.Training and awareness:Participated in training initiatives for users, promoting awareness of network security and good usage practices.Technological research and updating:I kept up to date on trends and advances in networking technology, looking for new solutions to enhance existing infrastructure.

Customer service:- Performed customer service proactively, seeking to understand their needs and offering effective solutions.- Identified and investigated problems and questions presented by customers, ensuring accurate and adequate responses.Technical support:- Provided technical support to customers, helping them to resolve doubts and issues related to the products or services offered.- Resolved calls and support requests, prioritizing cases of greater urgency and relevance to customer satisfaction.Guidance and instruction:- Guided customers on the correct use of products or services, providing clear information and guidance on best practices to obtain maximum benefit.- Explained procedures, policies and terms of service in an accessible way, ensuring customers' understanding.Problem solving:- Investigated and resolved issues or complaints submitted by customers, seeking to ensure their satisfaction and effective resolution of problems.Complaint management:- Dealt with customer complaints in a courteous and professional manner, seeking to turn negative experiences into opportunities for improvement and loyalty.Clear and effective communication:- Maintained clear, empathetic and respectful communication with customers, ensuring their concerns were understood and addressed appropriately.Resilience and empathy:- Demonstrated resilience when dealing with challenging situations, maintaining a calm and professional demeanor in all interactions with customers.- Showed empathy by understanding the needs and feelings of customers, seeking to establish a positive connection.Team work:- Collaborated with other members of the customer service team and related departments, seeking integrated solutions to meet customer demands.Continuous learning:- I constantly sought to improve my customer service skills, participating in relevant training and workshops for professional improvement.

1. Planning and Coordination:- I was responsible for the planning and technical coordination of events, working closely with the production team and suppliers to ensure the successful execution of all stages.2. Infrastructure Preparation:- Performed the preparation and technical configuration of the venues, including sound systems, lighting, stage, projection, and other equipment needed for the event.3. Equipment Management:- I managed and maintained the technical equipment, ensuring that they were in perfect working order and that the specifications of the event were met.4. Technical Support during the Event:- Provided technical support during the event, solving any technical issues that arose to ensure a smooth and successful flow of the event.5. Work with a Multidisciplinary Team:- Collaborated with different professionals involved in the production of the event, including artists, producers, directors and the logistics team to ensure a smooth delivery.6. Supplier Management:- Interacted with suppliers of equipment and technical services, negotiating contracts and ensuring that all deliveries were carried out according to established standards.7. Security and Compliance:- I ensured that all safety standards, regulations and technical restrictions were respected during the event.8. Real-Time Troubleshooting:- Led the resolution of emergency technical problems during the events, keeping calm and finding fast and effective solutions.9. Performance Monitoring:- Tracked the performance of equipment and technical systems during events, adjusting settings as needed to ensure the best result.10. Post-Event Evaluation:- Contributed to the post-event evaluation, identifying strengths and areas for improvement to improve future technical productions.

Systems Installation and Configuration:- I was responsible for the installation and configuration of automation systems in industrial or commercial environments, ensuring the correct functioning and integration of components.Preventive and Corrective Maintenance:- Performed preventive and corrective maintenance of automation systems, identifying and solving problems to avoid interruptions in the production process.Controller Programming:- Programmable logic controllers (PLCs) and other automation devices to control industrial processes or specific systems.Integration of Devices and Sensors:- Integrated devices, sensors and equipment to automation systems, allowing data collection and interconnection between different parts of the process.Tests and Validation:- Conducted testing and validation of automation systems to ensure they meet established specifications and requirements.Technical Troubleshooting:- Identified and solved technical problems in automation systems, applying knowledge in electronics, mechanics and programming.Monitoring and Supervision:- Monitored the performance of automated systems and performed real-time supervision to ensure operational efficiency.Technical support:- Provided technical support to customers or internal teams, helping them understand and solve problems related to automation.Documentation and Reports:- I prepared technical documentation, activity reports and maintenance records, ensuring traceability and organization of information.The area of ​​Automation Technician requires skills in electronics, programming and troubleshooting, in addition to a solid knowledge of industrial automation. The work is essential to streamline processes, improve efficiency and ensure the proper functioning of automated systems.

Bachelor’S Of Science In Computer Engineering (Bsce), Software Engineering

Bachelor'S Of Science In Information Technology With Emphasis On The Internet Of Things (Bsit-Iot), Software Engineering

Business Specialization, Administration And Business

Systems Development Technician, Software Engineering

Specialization In Project Management, Project Management

Specialization In Network Security Technologies, Information Security

Technologist In Systems Analysis And Development, Computer Science

Secretarial Technician, Office Automation And Secretarial

Trade Technician, Administration And Business

Administration Technician, Administration And Business