Adding value for the fastest growing international e-learning company with more than 1,100 customers and 5 million learners globally. One member of an expert team, we create content and pioneering technology solutions that engage and empower modern leaders. Our relentless focus on delighting customers results in a 98% customer recommendation rate.Onboarding Clients & Initial Solution Development: Induction, support and advice for customers on implementing and achieving success; briefing and working with colleagues across relevant teams to configure the required solution for the customer; collaboration with project managers on delivery timelines, ensuring that tasks required are managed and delivered to the established timescale; helping the customer to develop key solution competencies through tailored use of an online learning portal and product coaching; supporting Account Managers to develop a phased consultancy plan for rollout of any further functionality related to long-term solution requirements and in providing consultancy for newly launched customers as required.Adding Value to the Customer Lifecycle: In liaison with the Account Management team, assist customers with all product-based consultancy and advice on new projects, ongoing usage or upgrades in product levels related to learning platform configuration and usage review; product-based escalations from the support desk where consultancy is required; best practice reviews by product or service during renewal conversations to increase client satisfaction and retention; participation in account review meetings to give product-based advice regarding the customer’s learning strategy. I also provide training videos and materials to support customers; generate masterclass materials for events and newsletters; work with product team on customer facing/commercial team material for new product releases; assist the solutions team on new product enablement from a client use case perspective.

Provided business culture and process analysis, as well as diversity, equity, and inclusion integration, evaluating and dissolving friction through in-person and remote project management and facilitation to guarantee client success.Consulted with clients in enterprise, nonprofits, municipal and federal government, educational institutions, and small business, providing project management, coaching, facilitation, and mediation to deploy qualitative metrics, guarantee strategic and tactical milestones, and measure QA. Designed customized solutions, implementing remote project management and improving teamwork to create opportunities to cut costs and streamline many levels of business, from recruiting and retention to sourcing, supply, and deployment processes.Offered broad knowledge of flexible and iterative change management approaches to deliver specific implementation of multiple concurrent projects, designing best fit project management solutions compensating for piecemeal tools as well as off-the-shelf SaS and CRM platforms.Tracked project schedules and approvals using as-needed Google-based infrastructure, MS Office 365 and SharePoint, Oracle PeopleSoft build-outs, crossing multiple service management packages.Documented risks and dependencies, creating and managing change records as well as testing and secondary plans for implementation of updates to integrated components.

Serving elementary, Montessori, middle, and high schools across the second-largest school district in Texas and the seventeenth-largest in the United States.Recruited after 48 hours on staff to facilitate collegiate classes across subject areas for predominantly underprivileged high school students working toward a concurrent AA degree.Configuring, using, and demonstrating use of learning systems, including various Cambium products (e.g. Lexia Learning, PowerUp), Pearson products (like PowerSchool), and integration-ready assessment tools like EdReady.

Performed, supported, and trained project managers and line staff to perform the administrative, training, payroll, personnel, and supply chain functions of the Area Census Office in Richardson, TX to make possible the recruiting and field operations necessary to carry out the regional portion of a full survey of the population of the United States. Retained through end-of-mission to help meet 100% of goals.Formed and maintained effective team relationships with peers, subordinates, and ranking officials in order to identify and resolve issues through clear communication and just-in-time, management-approved actions.Provided training for four project managers, six to ten clerks, and staff from other departments, auditing and upgrading existing systems while reviewing work for procedural and technical accuracy.

Reported to Rae Johnson, Chair of the Depth Psychology Somatics Department, performing a wide variety of functions:Instructor for first, second, and third year graduate students completing both Masters and Ph.D. requirements. Subject Matter Expert in depth and archetypal psychologies, organization and leadership studies and consultation, application of psychological scholarship and research to peace and conflict studies as well as social justice action, hermeneutics and phenomenology, integration of literary, psychological, and religious studies for the critical understanding of culture-making, interoperability of the liberal arts and sciences, trauma recovery and conflict resolution.Fieldwork and Research Supervisor for second year students completing Masters degrees.Co-facilitator for Integrative Seminars, in which first-year graduate students are oriented to professional standards, programmatic prerequisites, and also request and receive topical instruction which assures theoretical and practical coherence across areas of study.Grading and evaluation, receiving and offering supervision, faculty meeting and collaboration, dissertation development and facilitation.

Directed and managed communications for all divisions of twin, urban, social justice-related arts organizations, developing and executing plans for all marketing and community engagement.Directed project management and communications across divisions and between teams to verify similarity of expectations aligning the work of external partners, media contractors, volunteer and staff working groups, and researchers Verified and interpreted cost and progress data in order to offer status reports up the chain of command and respond to C-level supervision and peer requests for informationEstablished salary determinations and set pay. Hired and supervised contractors including Box Office & House Managers, graphic designers, publicist, photographers, videographers, interns, and volunteers.

Designed an integrated digital infrastructure and created the first professional administration for Aiki Extensions, was selected as the first Executive Director, and shared all leadership functions with the President and Board, including Development, Communications, and Strategic Planning. Facilitated the formalization and early growth of a network of professionals and volunteers in thirty countries dedicated to learning and teaching martial, somatic, and process arts in a way that directly increases the presence and practice of peace around the world through concrete programs, including those benefiting those most vulnerable and in need in African and South America.Invited and shifted to serve on the Board of Directors at position conclusionCo-created and implemented the Strategic Plan and vision of the Board with strong cooperative leadership and a clear overview of all projects with a compassionate dedication to meeting deadlines.Developed and monitored budgets, projections & balances, support for audit, monitor all bank activity, evaluate opportunities, and participate in the creation of all proposalsGenerated and tracked publicity content, advertising, production, and distributionNegotiated agreements with umbrella organizations, monitored project performance, and oversaw maintenance of recordsDocumented organizational history and reinforcing institutional memory through auto-critical processesThrough remote leadership, hired, trained, and supervised staff in Berkeley CA and Chicago IL officesCreated Member Wiki and member-centered technology including universally accessible lists serve, maintaining Coordinated maintenance of all web design and IT infrastructure, wifi and PC network, email listserves and groups, online presence.Initiated and coordinated relationships with parallel mission organizations/groups: Harmony In Action Brazil, Awassa (Ethiopia) Youth Campus, Aikido of Berkeley, member dojos

Carried responsibility for overall team performance, offering supportive supervision of a group of onsite project managers responsible for achieving performance metrics in their areas based on delivering our DEI (diversity, equity, and inclusion) Social Emotional Learning (SEL) curriculum through in-person training for new client communities and those requiring adjustment to their existing programs.Responded immediately to customer needs as they arose, offering support and providing instruction to direct reports on designing flexible solutions to fit constantly changing and complex environments.Designed and delivered custom DEI and SEL content through customer need-driven curriculum adaptation and deployed an online learning platform which served as a content library and training solution.Provided executive-level instruction in collaborative communication, especially involving progress and performance reporting.Trained direct reports to refer within the organization to create lasting institution-client relationships, coordinating the efforts of all involved so all pieces fall into place before deadlines.Worked closely with clients to accurately name and include actual stakeholders to accurately scope projects, set strategic direction, and drive performance.

Association Building Community's relationship with Conference Recording Service (http://conferencerecording.com) had two purposes: to conduct research into the development of the Process Arts which CRS has been recording for over thirty years, and to provide structural support as Brandon Williamscraig and Richard Page (owner of CRS) facilitated the recording teams behind the audio and video records being created and distributed.

Acted as Director of Administration for an international program with resident and associate faculty. Coordinated all operations under the supervision of Co-directors in Oakland, CA and New York, NY including all office functions, daily financial tracking and coordinating budget development with Treasurer and bookkeeper, student records and recruitment, all facility I.T. infrastructure and web design, communications, purchasingServed as executive assistant to Executive Director, acting as event planner and coordinator, liaison to facility and residents council, mediator for dispute facilitation, hiring managerPerformed all Human Resources functions including payroll and tax reporting, institution insurance, and more...Moving On Center offered a unique interdisciplinary approach to the study of holistic, somatic, and creative artistic practices, applied to the fields of performance, education, and therapy. The curriculum drew on dance, theater, voice, and a wide variety of somatic disciplines.