Guide the team to bring Quidget AI agent to the market, which helps businesses handle up to 80% of Tier-1 support questions. I focus on product strategy, using customer feedback to shape features, making Quidget easy to use and most importantly — solve the pain for real business needs.

Lead the product team at SupportYourApp, driving the development of Quidget—a hybrid AI+human support solution designed to automate repetitive tasks while keeping human agents involved for complex issues.➔ Launched Quidget from zero to paid clients, positioning it as the go-to AI support agent for SaaS businesses with $1M–$30M ARR, automating up to 80% of frontline support questions.➔ Designed and implemented Quidget’s hybrid AI model, solving the challenge of balancing automation with human involvement for complex inquiries.➔ Delivered a multilingual AI solution capable of providing 24/7 accurate responses in 45+ languages, tailored to the needs of global SaaS companies.➔ Drove market validation through customer interviews and analytics, shaping features that reduce support costs and improve response times for small to mid-sized SaaS businesses.➔ Aligned cross-functional teams—sales, marketing, engineering, and integrations—around a shared product vision to accelerate development and adoption.➔ Developed and executed a go-to-market strategy that emphasized Quidget’s unique approach to combining AI automation with human handovers.➔ Built and mentored a high-performing product team, fostering a culture of innovation and delivering features that directly address client pain points.➔ Translated client feedback into actionable improvements, refining Quidget to meet the specific needs of businesses struggling with repetitive inquiries and knowledge base management.➔ Spearheaded product launches that increased early adoption and established Quidget as a trusted solution for SaaS businesses requiring multilingual and round-the-clock support.

Lead the team at Softorino, a software development company that makes software for macOS & Windows. With a simple goal: Create apps that solve a great problem and be REALLY easy to use.➔ Launched AltTunes, the best new iPhone management software, which was featured in The New York Times.➔ Transformed Softorino from a one-time license model to a recurring revenue subscription business, growing from ZERO to 20,000 paid subscribers in 3 years.➔ Co-produced and shot video keynotes, the first of their kind in the macOS and Windows software niche, which gained over 100k views, helping to elevate product visibility and engagement.➔ Oversaw all aspects of operations including sales, marketing, product development, and customer support, resulting in a 12% YoY growth in ARR.➔ Built and managed a high-performing team of developers, designers, and product managers, driving the successful launch of 5+ software products, including multiple “#1 Product of the Day” and “#1 Product of the Week” awards on Product Hunt.➔ Developed and executed the company’s strategic vision, aligning it with growth objectives and achieving a 30% increase in website traffic and 25% uplift in user retention.➔ Established and maintained relationships with key stakeholders, including customers, partners, and industry leaders, contributing to 20% annual growth in user base.➔ Led the development of Softorino’s YouTube channel strategy, which grew to 3.8 million views, increasing product awareness and user engagement.➔ Ensured top-tier quality and customer satisfaction across all products, maintaining Softorino’s position as a trusted software developer in the industry.

Led marketing efforts at Softorino, driving successful product launches and scaling growth through strategic digital marketing and creative leadership.➔ Spearheaded the launch of major products, including WALTR 2, iRingg, and Softorino YouTube Converter, resulting in a 25% increase in new users across all platforms.➔ Managed and developed a high-performance marketing team, fostering creativity and collaboration to meet aggressive growth targets.➔ Led creative copywriting, landing page optimization, and email marketing strategies, contributing to a 30% uplift in conversion rates.➔ Executed strategic SEO and digital marketing campaigns, driving a 40% increase in organic traffic and improving overall product visibility.➔ Developed and managed affiliate partnerships and advertising campaigns, boosting revenue through targeted promotions and collaborations.➔ Collaborated cross-functionally with product and design teams to ensure cohesive messaging and effective go-to-market strategies.➔ Directed the creation of compelling advertising materials for media and social media channels, resulting in 15% higher engagement.➔ Continuously analyzed and optimized marketing strategies, leading to measurable growth and sustained brand visibility.

➔ Collaborated with teams to define core messaging and identify target audiences, ensuring a consistent brand voice across all marketing channels.➔ Developed creative visual and copy concepts, presenting compelling options for team review and feedback.➔ Led the production of print and broadcast advertising materials, driving brand awareness and aligning with company goals.➔ Executed marketing strategies that resulted in increased engagement and traffic, aligning with emerging market trends and opportunities.➔ Managed social media campaigns, increasing engagement and driving traffic to the company’s website.➔ Conducted market research to identify growth opportunities and prepared persuasive sales letters and articles that effectively promoted products.➔ Coordinated public relations efforts, enhancing brand visibility and improving company reputation.

Deliver product vision & strategy for our AI-powered help desk. My job is to guide the product team, use market data and customer feedback to make decisions, and ensure smooth product launches.

➔ Provided expert technical support for macOS apps to high-profile clients including MacPaw Inc., Boinx Ltd., Coppertino Inc., and Macroplant LLC.➔ Implemented effective solutions to complex technical issues, ensuring a seamless client experience and timely resolutions.➔ Conducted product demos and created video tutorials to help clients understand key software features and functionalities.➔ Delivered prompt, professional support with strong communication skills, maintaining high client satisfaction.➔ Stayed current with the latest macOS advancements to provide top-tier technical support and keep clients up-to-date with new technologies.