Detail Responsibility:• To design policy and procedure of Retail Finance service• Study and analyze precisely on market need to sell service especially, the institutions’ Motor loan services.• Checking with dealer or other shop for making the lease contract in order to promote the company reputation.• Organize staffs base on potential work• Set KPIs for the department and make strategic planning and resource allocation• Establish operational processes/process improvement• Establish and monitor performance reporting systems• Monitor department performance against performance goals• Conduct regular meetings with department staff to ensure that priorities are clear and coordination is good• Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care• Interact with relevant company departments to optimize retail finance product improvement• Visit operation sites all motor and car dealers on a frequent basis to make sure policies are implemented• Contribute to the development of a full set of policies and procedures for future development• Report all department performance to CSO/CEO

• Lead the Bajaj Dealership with smooth operations; • Attract, meet and interview new customers introduced by Bajaj;• Carry out credit evaluations & checking the credit information reports to facilitating loans for the products;• Checking the after sales services of the Bajaj products (Repairs- Mechanics/adequate spare parts etc.); • Make discussions with the Bajaj agent to conduct service camps in regions;• Preparing consolidated reports for daily enquiries/disbursements from branches, Obtaining feedback from existing & new customers about the product (every week);• Budgeting & analysing the sales potential from the branches & ordering the required stocks for LOLC 03 months ahead. To maintain an excel sheet to monitor the advance payment of 10% paid to the agent (advance & ordering of stocks prior to the 15th of each month (every month);• Monitoring the total payment is release to the agent once the stock is received to branches;• Monitoring the product quality when it’s been transferred to branches (Scratches & dents);• Identifying new branches to develop the products & to improve the market Share;• Responsible for customer satisfaction and service levels from the branches & Products;• Motivate and lead all the staff in branches in promoting & selling of Bajaj products to achieve Company goals;• Obtain competition/ dealers pricing to have a better sale for LOLC & coordinating with Bajaj for price fluctuations;• Report any non-compliance, procedure & policy violations and malpractices to the Management for immediate action if detected;• Consistently seek opportunities in new situations by continually learning and adapting to new technologies and the dynamics of the Industry;• Ensure all marketing staff(selling Bajaj products) complies with all laid down Policies & Procedures, guidelines, practices and controls of the Company;• Adhere to all Company Policies, Procedures, guidelines and practices;

- Relieves Chief Executive Officer of administrative functions in order to increase the time CEO to be available to spend for executive level responsibilities.- Handles a wide variety of complex and confidential situations and resolves conflicts involving the clerical and administrative function of the office.- Responsible for confidential and time sensitive material.- Maintain the general filing system and file all correspondence.- Assist in the planning of the preparation of meetings, conferences and conferences telephone calls.- Make preparation for committee meetings.- Maintain an adequate inventory of office supplies.- Response to public inquiries.- Provide word-processing and secretarial support.- Keep confidential documents.- Prepare monthly expense report.- Must be able to contact any time a lot to respond for urgent case.- Consolidate all daily sale report, overdue report, and monthly sale report with all products.- Booking and reservation hotel, flight and other for CEO’s Trip.- Deal with all department managers and its subordination- Other duties are assigned from CEO if it is necessary and urgent.

- Make good relationship with our staff and client. Promote our company product & service when the client comes or calls.- Interview the lessee and prepare the document for lessee applied.- Complete all documents and application form of lessee.- Calculate the lessee’s ability and make appointment with the lessee before the field check.- Collect all lessee’s information and sent to Products Officer.- Inform lessee after getting the approval or rejection from Management.- Take motorcycle to make the registration.- Inform lessee to take the motorcycle after the registration.- Confirm lessee about the date of monthly installment.- Other duties are assigned from Management if it is necessary and urgent.

- Ensure brand standard of work such as staff uniform, tie/butterfly, time and attendance policy.- Ensure the team timely and accurate customer account reconciliation, while ensuring compliance of the company policy and guidelines.- Prepare and review weekly status report for managements review.- Meet with direct reports for monthly performance and provide improving alternatives.- Provides, suggests, supports and implements alternatives to work processes that will increase efficiencies and quality of financial results.- Develop an understanding of processes for which the staff is responsible to provide general support.- Identify process inefficiencies and helping to support the identification of the underlying root causes.- Supporting the control and monitoring of the implementation to ensure change is being followed and is operating effectively.- Effectively communicate and escalate issues and information to the Supervisor/Manager or other on a timely basis.- Understanding general departmental processes to be able to identify unusual transactions or issues.- Be a trainer of company’s policy and procedure to all new staffs, and some other training courses to all staffs in all PoS at the provinces.