Manage and coach a 4-6 person teamResponsible for the compliance of 5k+ leases Handle escalated/complex collection situations to result in maximum incoming revenueProvide coaching and implement development plans to advance each team member based on individual needs and champion their successEnsure all team members are performing duties based on protocolMonitor lease closingsDetermine best business strategies to avoid loss or gain profitHandle escalated phone calls and provide conflict resolution for customers and multiple departmentsAddress complex problems head-on and provide the direction to yield positive results Empower employees to make decisions that strengthen their resultsCreate a sense of urgency across the team to resolve issues quickly and effectively