Assistant Manager
CurrentDuties and ResponsibilitiesOperations Management• Ensure Inventory / Cash Stock is always balanced • Ensure that Balance Brought Forward is checked and verified at the start and end of each shift• Ensure that operational processes and procedures are followed• Conduct weekly Cash Checks on vaults• Effectively liaise with Box room staff, Admin and ManagementPeople Management• Ensure staff are in attendance• Ensure staff conform to dress code• Plan staff… Show more Duties and ResponsibilitiesOperations Management• Ensure Inventory / Cash Stock is always balanced • Ensure that Balance Brought Forward is checked and verified at the start and end of each shift• Ensure that operational processes and procedures are followed• Conduct weekly Cash Checks on vaults• Effectively liaise with Box room staff, Admin and ManagementPeople Management• Ensure staff are in attendance• Ensure staff conform to dress code• Plan staff workorder a month in advance, off-days, leave etc• Ensure staff are properly allocated to achieve desired productivity• Manage weekly wages and weekend wages• Mentor staff and Train and develop Supervisors• Develop and implement training manuals and evaluations • Conduct weekly staff meetings• Ensure compliance and take disciplinary action when appropriateEquipment and other resource Management• Manage consumables and stationery stock levels • Ensure that equipment is in good working condition and shift ready• Maintain equipment Service and Maintenance registersCustomer Management• Ensure that customer contracts are loaded on Trans Track• Ensure that daily Cash and EFT orders are planned and customer demand is met• Liaise with customers and attend SLA meetings when required• Resolve customer queries• Assist Manager with Investigations• Implement corrective measures to minimize risk and loss• Ensure that all discrepancies on customer deposits are checked and verified• Manage adhoc requests and customer special instructions Balancing and Reconciliation• Ensure the accurate capturing of Excel and Trans Track• Maintain accurate registers• Ensure that electronic files and documents are properly filed and available when required• Escalate any issues and / or problems to Management immediately• Ensure that teller reconciliation is balanced daily• Ensure that day ends are performed Show less