Bean Hennessey Email & Phone Number

Portland, Oregon, United States

-Collaboration across 9 departments and all levels of management to see successful projects through. -Draft targeted communication on behalf of senior leadership for company wide audience.-Manage, coach, support, and develop team of 25 employees with a variety of skill offerings in inbound calls, outbound calls, and web chat.-Conduct and document coaching conversations and bi-weekly 1:1s with employees to communicate policies, procedures, expectations, and set professional… Show more -Collaboration across 9 departments and all levels of management to see successful projects through. -Draft targeted communication on behalf of senior leadership for company wide audience.-Manage, coach, support, and develop team of 25 employees with a variety of skill offerings in inbound calls, outbound calls, and web chat.-Conduct and document coaching conversations and bi-weekly 1:1s with employees to communicate policies, procedures, expectations, and set professional goals.-Develop and draft new articles and SOPs for coaches and front-line employee knowledge base. -Develop tracking tools and spreadsheets to assist Coach team with maintaining team KPI trends, budgets, attendance, and milestones.-Partnered with Learning & Development improving the training and onboarding experience for new employees.-Facilitated dozens of workshops resulting in increased alignment and reduced ramp-up speeds for new Coaches.-Completed Equity, Diversity, and Inclusion training. Facilitated training to team.-Employee Resource Group Member. Show less

Portland, Or

-Provider of WOW-worthy service to 14,000 small and medium business customers through 250 inbound call interactions each day-Call types include new client intake, appointment scheduling, customer service support, directing calls to the appropriate contact, and message taking.-Met and exceeded productivity KPIs-Two-time Quarterly Focus Award winner

Portland, Or

-Managed multiple projects with evolving deadlines-Determined project budgets-Cultivated professional relationships with vendors and retailers-Production design, set design and puppeteering for film projects-Odd jobs involving sewing machines, graphic design, and/or power tools-Design and manufacture of an independent jewelry line

Portland, Or

-Provided administrative assistance for 6 Managing Principals, 15 Project Managers, HR, and Accounting department, including meeting scheduling and communication.-Maintained revolving schedule of deliverables for hundreds of concurrent projects, distributing to staff of 120 people.-Wrote and proof-read specification documents for hundreds of buildings across the Portland and Seattle skylines at a rate of 10-15 deliverables per week.-Developed document naming conventions and file… Show more -Provided administrative assistance for 6 Managing Principals, 15 Project Managers, HR, and Accounting department, including meeting scheduling and communication.-Maintained revolving schedule of deliverables for hundreds of concurrent projects, distributing to staff of 120 people.-Wrote and proof-read specification documents for hundreds of buildings across the Portland and Seattle skylines at a rate of 10-15 deliverables per week.-Developed document naming conventions and file structures to easily find information among 10,000+ current and archived projects.-Authored and maintained internal knowledge base.-Became an expert in and educated employees on various software platforms including Microsoft Office Suite, document management systems, and accounting systems. -Developed onboarding manuals for new employees.-Community Outreach Chair Show less

Portland, Or

-Supported Project Managers in coordinating deliverables on rigid deadlines for dozens of concurrent projects at a time. -Editing, formatting, and proof-reading of building specifications.-Developed, implemented and refined tracking of RFIs, Submittals and Specifications.-Community Outreach Chair-Green Team member

-Answer phones, greet clients, conference room scheduling-Inventory and order of office supplies-Coordinate logistics for deliverables-Assist other departments as needed (Accounts Payable, Specification Writing, HR)

Burlington, Vt

-Answer phones, greet clients, conference room scheduling-Inventory and order of office supplies-Coordinate logistics for deliverables-Assist other departments as needed (Production Coordination, Photography Assistance)