IT Manager, primary lead of all aspects of Organizational Change Management for global ERP projects. Changing the way teams work by identifying opportunities that lead to improved efficiencies also fell under my guidance.

Primary Change Partner within Auto Claims Physical Damage Division

Pivotal deployment team member and in-house tool for the Global Deepwater Subsurface Business.

Assist companies in making the best possible business decisions by providing oversight and leadership in executing projects from planning to closeout. • Instrumental in defining client’s Project Management Office methodology• Implemented cloud solutions and virtual platforms for Human Resources, Legal Division and Information Technology• Led the initiative of defining the governance for analytics software implementation and adoption• Responsible for managing multiple projects concurrently and leading all projects in a matrix environment• Manage the coordination of technology development and configuration teams, which include all related business and Change Management activities relating to data migration, training and communication• Manage the mitigation of and accurate reporting of all issues and risks through to closure• Change Implementation Manager responsible for organizing and communicating all post go-live issues, systems and required process changes• Manage change readiness assessments and strategy development communications to support leadership alignment efforts• Business case creation and ROI validation• Managing budgets, quality plans, resources and relationships to achieve organizational objectives• Planning, developing and executing schedules to ensure timely completion of projects• Increased profits by 20% by re-engineering invoicing process

Responsible for the Release Management lifecycle, including the scheduling, coordinating and ownership of the releases across the enterprise. Interfacing on a daily basis with Testing, Development, PMO, IT Operations managers while providing appropriate communication to the Senior IT team.• Forward Plan the release windows and cycles across a portfolio• Manage risks and resolves issues that affect release scope, schedule and quality• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews• Produce Deployment, Run Books and Implementation Plans• Weekly Release Reporting• Communicate release details and schedules to the Business as required• Negotiate, plan and manage all release activities• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.• Continually work towards making improvements in the release process• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.• Participate in CAB meetings to discuss release scope and/or roadblocks• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

Primarily focused on management and delivery of projects to clients; analyzing client processes, understanding client’s business landscape, defining requirements and expertly delivering solutions and strategies. • Provide technical and architectural expertise in positioning and integrating products and services within a client’s scope• Building and retaining customer relationships by analyzing customer technology trends, eliciting business requirements, and developing and implementing solutions• Conducting customer presentations and proof of concepts to educate customers on how to incorporate various solutions• Managing agreed targets; developing plans for projects including forecasting/organizing all resource requirements• Prospecting and securing new business and cultivating existing relationships• Responsible for keeping core product offerings methodologies current and relevant to the organization’s services

Responsible for all user-facing deployment readiness prerequisites to support a successful commercialization of multi-million dollar software products for the company’s field engineers in the Americas. Charged with working closely with the leads of training and communications to ensue succinct planning was accomplished.• Partnered with the Product Champion to define the deployment scope, strategy and plan.• Developed and managing deployment readiness tool and checklists.• Utilized the Prosci methodologies identify opportunities for adoption of the training model.• Worked closely with analysts, project/scrum managers, and leads to educate them on the advantages of partnering with and including change management principles within their initiatives to drive a global adoption of the re-branding of new and legacy tools.• Actively monitored organizational change readiness and provided appropriate recommendations for interventions to address change needs• Managed and coordinate Change network activities; End user validation, PC upgrades, User acceptance testing.• Drove adoption of installation and licensing processes.• Supported development of training schedule and logistics.• Reviewed and approves deployment communications.• Saba LMS Administrator.• Utilized tools such as TIBCO’s SpotFire and MS MapPoint.

Brought on to support IT team with evaluating scope and budget for existing and new projects related to the tools required to support the designs, deployment and maintenance of this gas compression processing and treating company. Lead the decommissioning of an out dated software and the migration of all data to SharePoint. Spear headed the revamping of a workflow for the Compression team within Microsoft CRM.• Managed project budgets ranging from $500K to 2.5M. • Coordinated with SAP partners to deploy tax software (Vertex) for integration.• Developed the business case with emphasis on NPV, IRR and ROI.• Managed cost budget to allocate overall cost estimate to individual tasks.• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.• Mentored junior project managers in methodology and consulting excellence and encouraged best practice in project management and project planning.• Provided Scope, Schedule and Budget management for 8 simultaneous projects.• Managed client engagement services and solution implementations

Supporting the creation and implementation of enhancements to existing processes enabling future growth of a small health care company as a change management SME. Overseeing the planning, execution and adoption of new systems and policies for office and field personnel. Provide input on financial forecasting of next steps required to complete current initiatives.• Partner with senior team to develop and drive new methodologies for executing business strategies, improve operations and enhance performance while optimizing productivity.• Acts as liaison between users/stakeholders and Senior Managers on status of initiative adoption.• Manage all project timelines and reporting of milestone achievements horizontal and vertical audiences.• Provide direction in implementing business initiatives designed to enhance organizational and cultural transformation. Develop strategy for leadership alignment, change leadership, stakeholder engagement, large scale program design, organization performance and communications.• Identify the human resources issues associated with technology implementation and adoption.

 Translates the user needs into project requirements. Perform front-end due diligence on request originating from business departments to include project sizing and fit. Structure and facilitate functional and application design sessions Lead the evaluation of requirements with developers to agree on optimal method of delivery. Proactively manages resources based on project timeline. Continuously building positive relationships with business group leaders and coworkers. Manages short term projects from concept through development and implementation. Responsible for driving user acceptances of project across multiple lines of businesses including engineering, operations, and customer service.

 Established a strong presence with the user community and represented the users in every facet of project lifecycle  Interfaced with the application development team to ensure that all user-requested business and operational requirements were represented in tool.  Identified gaps in current state business processes, drove the definition of incremental and new business processes to integrate tool into system level operations.  Managed organizational change management to prepare Cox system leadership with new accountabilities driven by tool.  Instrumental in the development and formation of Cox naming standards and conventions.  Responsible for work streams in the following areas: -Application change management -Business analysis -Level 2 post production support -Coordinating level 3 application support

 Managed RFP processes and lead technology evaluations and selection of OSS software and consulting services for IMS project Provided consultative services to field systems on network architectures, technology evaluations, and support of optical transport equipment Serves as subject matter expert on synchronization network architecture and coordinator of sync audits for system networks Participated in wireless technology evaluations and selection to support municipality and commercial business applications including point-to-point, point-to multi-point, and mesh applications Successfully negotiate contract terms with several existing technology suppliers