Stephanie Beard Email & Phone Number

Canberra, Australian Capital Territory, Australia

Mitchell, Australian Capital Territory, Australia

Duites include:- Coordinate and manage the operational activities and requirements of the customer- Assist with contractor escorting and supervision- Manage access to client areas by following required access protocols- Developing CDC's relationsahip with major customers- Support delivery against KPI's-Compile client reports

Canberra, Australian Capital Territory, Australia

Demonstrated Skills- Managing a large and diverse team- Having open conversations with direct reports about their own training and development both in their current position and towards their career aspirations- Maintining quality of service through vigorous quality assurance- Collaborating with a range of personality types to establish and review existing processes- Documenting processes in a concise and accessible way- Ensuring team members follow established processes- Communicating with the customer to ensure processes reflect desired outcomes- Using historical data and trend analysis to ensure resourcing aligns with inbound volumes to meet Service Level Agreements- Working with project teams to scope out requirements for documentation and training for the Service Desk and delivering them to meet deadlines

Canberra, Australian Capital Territory, Australia

Demonstrated skills: - Retaining a broad range of general and technical information to enable me to understand customer needs and provide appropriate recommendations and technical support - Ability to troubleshoot for software solutions before sending devices for hardware repair - Overseeing operations and meeting deadlines  Meeting and exceeding organisations goals and daily performance targets - Understanding, communication and resolving of issues that may impact upon the organisation’s success - Utilising expertise within the organisation to further develop my knowledge and deliver on performance targets - Ensuring that work health safety is maintained for staff and for members of the public  Providing training, mentoring and support for new team members - Upholding a commitment to valuing diversity (colleagues and customers)

Bachelor Of Science (Psychology), Psychology

High School And College