Deploy, manage, and maintain multi-facility networks for secure monitoring.Administer hardware and software, ensuring connectivity and performance.Follow change management and security protocols per GRU and NERC standards.Monitor physical security devices and alarms across facilities.Implement redundancy for disaster recovery and system integrity.Conduct risk assessments and Cyber Vulnerability Assessments.Stay updated on emerging security threats and participate in testing.Apply approved fixes, patches, and incident recovery procedures promptly.Manage network security systems and ensure regulatory compliance.Recommend and deploy security tools to enhance network protection.Provide timely technical support for hardware, software, and security issues.

Operated within a predominantly Cisco Catalyst infrastructure alongside WatchGuard Firewalls, demonstrating versatility in managing various networking solutions, including Cisco Meraki, Adtran, Netgear, and an array of other network equipmentConfigured, managed, and maintained routers and switches to ensure optimal network performance.Implemented network security measures, including firewall rules and ACLs, to safeguard against unauthorized access and potential threats.Collaborated with cross-functional teams to design and implement VLANs and IP subnets for improved network segmentation and resource optimization.Monitored network performance using SNMP tools and responded to alerts to ensure minimal downtime.Assisted in troubleshooting network issuesConducted regular network audits and made recommendations for improvements based on industry best practices.

Conducted troubleshooting, maintenance, preventive maintenance, and installation of various hardware and software components, including:-Computers-Printers-Servers-Wired and Wireless Infrastructure-Media Players-Point-of-Sale Systems-Other Equipment, ensuring optimal functionality at customer locations.Provided direct hardware and software support to end-users in a Windows workstation environment,including:-Management of Windows Active Directory-Implementation of Group Policies-Deployment and management of software-Facilitated system upgrades for enhanced efficiency.

Ensured the seamless operation and efficiency of the Windows/Microsoft work environment for the local small business.Developed and deployed comprehensive security policies, enhancing data protection and network security.Established networked share drives, streamlining data accessibility and facilitating effective collaboration.Implemented data backup and replication services to safeguard critical business information.Conducted a thorough security audit, identifying vulnerabilities and areas for improvement.Enhanced local security policies for staff workstations and online security protocols, strengthening the organization's overall security posture.

Managed and maintained IT services for litigation teams comprising over 50 individuals, ensuring seamless operations and efficient access to critical resources.Performed regular scheduled backups and proficiently managed confidential trial exhibits, safeguarding vital information.Developed customized software to track technician hours, expenses, and inventory, optimizing resource allocation and cost management.Conducted thorough evaluations of hardware, peripheral equipment, and software, recommending and overseeing their installation, resulting in improved efficiency and functionality.

Proficiently installed and maintained Voice over IP (VoIP) and legacy telephony systems, ensuring clear communication and efficient telephonic services.Managed all aspects of structured cabling and wired network infrastructure, guaranteeing reliable connectivity and network stability.Upgraded and maintained point of sale stations and back office workstations, optimizing operational efficiency for national chains.Expertly handled the installation and maintenance of networked multifunction copiers and IP security camera systems, enhancing business productivity and security for national chains.Successfully deployed large-scale wired and wireless networking solutions for national retail and restaurant clients, facilitating seamless connectivity and improving customer experiences.

- Developing and supporting multimedia online marketing and communication campaigns- Providing online training to corporations looking to increase their online social engagement- Providing technical knowledge and support for clients during social media campaign roll outs- Directing, Editing, and Producing relevant media for use on the web, includes photos, videos, audio broadcasts, and more

- Developing, Analyzing, and Implementing Social Media Marketing plans across many platforms like Facebook, Twitter, Instagram, YouTube, and more- Coordinating layout and implementation for all communication legs, including blog, email, and social communications- Restructured corporate approach to new media and facilitated new live and on-demand video content development_________________________________________________________My efforts, combined with that of the other corporate staff resulted in:- 175% increase of Social Media followers year-over-year- >200,000 video views in 2015 both live and on-demand playback- 50% increase of engagement-to-follower ratio across social channels year-over-year- Driving more than $300,000 in new revenue for the company

- Performed full job analysis for 40+ volunteer positions- Developed job descriptions and training procedures for 10 volunteer team leader positions as well as 230+ other positions- Recruited 450+ applicants for 230+ volunteer positions- Directly oversaw 10 volunteer team leaders who lead teams of 10-50 volunteers each.- Staffed and oversaw the team for an audience of >7,000 industry professionals, creators, multi-channel networks, advertisers + fans which generated over $2.5 million in revenue- Ran the equivalent of 3 marathons over the course of a weekend. (Have you ever been to the ACC? It's enormous and I was running non-stop everyday :P)

- Formulated first new strategic plan for theatre in 25 years which led organization back to profitability within 8 months and completely out of debt with 15 months- Developed and implemented comprehensive marketing and rebranding strategy which increased sales revenue by 27 percent year over year- Worked with multiple local and national organizations to increase advertising and sponsorship revenue by 250 percent in FY 2011- Oversaw all creative and technical teams to support theatre operations