Bear Miller Email & Phone Number

Denver, Co, Us

Gb

Denver, Colorado, Us

UKG Implementations | Ceridian Dayforce Implementations | Project Management | Project Management | Leadership | Strategic Planning Manage a team of 15 consultants who perform UKG and Ceridian HCM implementations, optimizations, HRIS administration, data migrations, and custom reporting. Responsible for guiding my consultants to follow our methodologies and internal procedures, as well as managing client satisfaction. Work with our product vendors to fully understand our client needs, as well as with our sales team during the sales and statement of work process. Work with other managers to continually refine and improve our methodologies and processes. Mentor and guide my team for perpetual professional development. Led the effort to build programs for Ultimate Kronos Group Implementation Partner and Ceridian System Implementor, which entailed strategic planning, team selection, training coordination, project scoping, and working with the sales team to bring these programs to market.

Denver, Co, Us

CIO | IT Leadership | Project Management Office (PMO) | Project Management | Infrastructure Projects | Data Center BuildInterim assignment as second in charge in organization with direct reports of three departments (application support, infrastructure support, and tier one technical support) consisting of 28 employees throughout six states.* Took over and turned around data center consolidation project moving three outdated data centers into new, single location.* Implemented Project Management Office (PMO) to gain better control over all activity, including work approval process and project governance, i.e. project charter, budget, status reporting, etc. * Established team cohesion and collaboration through implementation of change control process.* Facilitated weekly management meetings with key people from all three teams to ensure all working in same direction. Immediately saw improvement in morale, coordination, less technical issues, and better customer satisfaction.

Denver, Colorado, Us

Director of IT | Agile | IT Leadership | PMO | InfrastructureHeaded IT department consisting of 17 IT employees in developing IT strategic and tactical plans, including infrastructure support, business application support/release cycles, data warehousing and reporting/business intelligence, covering 42 states. Key member of executive leadership team.* Led design, architecture, and build of completely new data center, including implementing all new equipment with virtualized servers, 12 terabyte SAN, and performance monitoring and reporting. Realized systems uptime increase to .999% and reduction in monthly operating costs of $1.2K/month.* Led implementation of best practices in telecom, networking, infrastructure, and software development in Dev-Ops environment for nonprofit that partners with government agencies and nurses to conduct complex data analysis.* Redesigned network, telecom, and Internet infrastructure to provide stable, up-to-date computing environment and minimize downtime, including SLAs and disaster recovery plan.* Led $2M, 19-month development/deployment project of nationwide clinical information system that enabled 250 healthcare agencies in 43 states to accurately measure program services and outcomes.* Enhanced ability to provide meaningful information to agencies and evaluation entities through implementation of cloud-based BI product.* Mentored and developed junior staff members with little IT experience into high-performing, cohesive team.* Modernized data collection system (DCS) that enabled scalable growth for over 250 healthcare clinics. * Led team of cross-departmental subject matter experts (SMEs) in systems integration from CRM, finance, data collection system, multiple in-house systems, etc. * Produced formalized product release strategy with predictable release schedule and processes and procedures.* Revolutionized capability to analyze data through BI that resulted in greater ability to provide meaningful information.

Gb

Project Management | HCM Implementations | IT Leadership | Waterfall | Stakeholder Management | Budgeting | Strategic PlanningSole employee providing consultation to University on ERP implementation, as well as to Healthcare System Provider on ERP system. Managed projects with budgets up to $3M.* Private University. Played key role in selection of software vendor for payroll/HRIS product, including assisting with contract negotiations; all aspects of project completed early and under budget.* Health Care System Provider. Executed multiple projects involving attendance planning, taxation, and customized processes that resolved issues with payroll/human resources information systems (HRIS).

HCM Implementations | Project Management | Strategic Planning | Stakeholder Management | IT Leadership | Budgeting | Software DevelopmentLed team of 33 implementation consultants installing/configuring payroll/HRIS software systems at ten separate clients at any given time while supporting 130+ clients live on system throughout North America, including resource planning, problem-solving, assessing product functionality, and customizations for multiple projects. * Developed suite of templates and standardized processes, including handbook and web-based application workbook.* Increased efficiency, decreased customer service tickets by 15% and increased customer satisfaction within three months.* Boosted Customer Satisfaction as measured by survey through proactive support. Created report from ticketing system that identified all open tickets and personally called each customer to review status.

Lake Oswego, Or, Us

Director of Information Technology | IT Leadership | Project Management | Budgeting | Software Development | Stakeholder ManagementManaged three departments of large enterprise consisting of 25 software developers, network administrators, database administrators, and report writers in support of business strategy with over 5,000 locations across 48 states. Originally hired as consultant to help select and implement HR/Payroll system and continued on providing consulting services. Offered lead role to instill some standardization/structure around functionality of IT department.* Directed design/build of data warehouse that consolidated data from four merger/acquisitions systems into single database used for operational reporting while freeing up FTE up to work on other projects. Reduced EEO compliance reporting effort by two-thirds.* Established disaster recovery plan to enable IT systems and business operations to seamlessly transact $2M in daily revenues.* Saved $1M in one year by designing, building, and deploying interactive voice recognition (IVR) time-keeping system for 5,200 employees that enabled more efficient management of employee hours. System featured web-based user interface that enabled supervisors to review/approve payroll hours 75% faster than manual process.* Migrated from HP3000 environment to HP UNIX environment with Oracle databases; maintained high morale, retained 100% of existing staff by expanding existing team members’ skills.* Led design and build of data center in Portland, OR for merger of Knowledge Learning Corp and KinderCare.* Sustained zero turnover of programmers and database/system administrators during tenure.* Led HR/Payroll Implementation working closely with steering committee on go-live date.

Project Management | HCM Implementations | Budgeting | Stakeholder Management | Strategic PlanningRan two highly successful Payroll / HR software implementations, overseeing 15 implementation team members on Oracle-based systems running on an NT client/server environment.• Led $1.2M HR/Payroll conversion for 1200 employee municipal organization in San Jose, CA. Increased overall management of payroll expenses and automated timekeeping processes. • Led $800K HR/Payroll conversion for manufacturing company in Phoenix, Arizona with four locations in multiple states and 700 employees.

Led consulting staff of 110+, selecting talent and driving performance, ensuring technical development and efficient resource planning.• Generated over $500K per month in revenue by evaluating and responding to proposals and achieving a 33% award rate. • Reduced employee turnover by 12% first year in role, saving the organization an estimated $1M in talent replacement and development costs.• Played key role in implementing ISO9002 standards at the Denver branch, expanding the projects CIBER could compete for and enhancing its reputation in the marketplace.

Worked as a developer/analyst on IBM's Common Electronic Transfer system which managed IBM's documentation world-wide. This position entailed requirements definition, intensive interaction with user groups, and software development and testing.

Randolph Afb, Tx, Us

Automated multiple tasks critical to the success of unit including software for satellite communications, disaster recovery plans, and development of a magnetic media inventory system to account for over 8K Top Secret technical surveillance tapes, which involved analysis, researching Air Force regulations and presenting a proposal for approval by Air Force Space Command.SARGEANT, TECHNICAL SUPPORT SPECIALISTSpace Command/NORAD, Honorable Discharge, Highly DecoratedLowery Air Force Base, Denver, Colorado

Computer Information Systems

Architecture