Beata M. Email & Phone Number

Poland

Poland

Promoted to Assistant Operations and quality Coordinator to manage and oversee company projects. • Supervised projects implementation and ensured consistent brand identity in accordance with the specifications and company’s high standards. • Identified problems and errors and made adjustments to ensure the correct and timely project implementation. • Cooperated with other departments, a local photo studio, as well as external suppliers for the timely and economical delivery of marketing materials. • Prioritized workloads depending upon project specifications and deadlines. • Closely collaborated with project members to identify and quickly address problems. • Proposed new procedures to streamline product launch processes. • Prepared weekly summaries and reports on the work progress, completed tasks for management. • Streamlined company processes and procedures; eliminated backlog and improved efficiency.

Appointed to handle more difficult and complex return goods to recover maximum value and increase customer satisfaction.• Handled returns consistent with corporate policies, procedures and best practices.• Inspected returned products for damages. • Resolved product issues (customer complaints) by clarifying the customer's complaint; deciding the cause of the problem; selecting and explaining the best solution to solve the problem.• Determined proper course of action for claims processing.

Recruited to provide a high quality service to customers and effectively resolve customer complaints and queries both by email and over the phone.• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.• Facilitated inter-departmental communication to effectively provide customer support. • Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Educated customers about billing, payment processing and support policies and procedures.• Delivered prompt service to prioritize customer needs.Additional responsibilities:• Verifying and editing the company’s website content.• Tagging and categorising of products.• Translating product description from English to Polish.

Master Of Arts In Economics Sciences, Marketing & Management, Management Of Enterprise

Bachelor Of Arts In Economics Sciences, Marketing & Management, Management Of Enterprise