Operation Manager
CurrentManage operations related to safety, quality, delivery, returns, transportation, and cost of 10 direct reports in Houston, TX along with hub locations within the regions of San Antonio, TX, Dallas, TX, and New Orleans, LA. Develop and improve operations and procedures by analyzing operating practices, record keeping systems, forms of control, and budgetary and personnel requirements, and implement change where needed to maintain operational excellence.● Minimized Damaged Merchandise, markdowns, and salvage by $750,000 in 2016 vs. 2015● Increased bottom line results over $150,000 in 2016 by capturing a $45.00 2nd delivery fee for all exchanges and manufacture defects ● Minimized total returns by 18% in 2016 by effectively training associates and delivery teams how to properly handle and wrap merchandise ● Implementing 5S within returns/return to vendor department to enhance the disposition and flow of merchandise through the distribution center ● Manage and coordinate the scheduling and transportation of authorized vendor returns● Eliminated process bottlenecks and streamlined work processes. Increased productivity by 17% in the first month while maintaining high levels of productivity and achieving 0 hours of overtime in production● Implemented and coordinated “Adopt an Area,” a safety program, across all three shifts to increase employee safety and awareness while minimizing our total incident rate by 13%● Utilize FEDFLO daily for tracking and compliance with Macy’s Logistics protocol.