Manage operations related to safety, quality, delivery, returns, transportation, and cost of 10 direct reports in Houston, TX along with hub locations within the regions of San Antonio, TX, Dallas, TX, and New Orleans, LA. Develop and improve operations and procedures by analyzing operating practices, record keeping systems, forms of control, and budgetary and personnel requirements, and implement change where needed to maintain operational excellence.● Minimized Damaged Merchandise, markdowns, and salvage by $750,000 in 2016 vs. 2015● Increased bottom line results over $150,000 in 2016 by capturing a $45.00 2nd delivery fee for all exchanges and manufacture defects ● Minimized total returns by 18% in 2016 by effectively training associates and delivery teams how to properly handle and wrap merchandise ● Implementing 5S within returns/return to vendor department to enhance the disposition and flow of merchandise through the distribution center ● Manage and coordinate the scheduling and transportation of authorized vendor returns● Eliminated process bottlenecks and streamlined work processes. Increased productivity by 17% in the first month while maintaining high levels of productivity and achieving 0 hours of overtime in production● Implemented and coordinated “Adopt an Area,” a safety program, across all three shifts to increase employee safety and awareness while minimizing our total incident rate by 13%● Utilize FEDFLO daily for tracking and compliance with Macy’s Logistics protocol.

• Facilitated on- site interviewing sessions, pre-screen job seekers for employers, and located employer with staffing needs that fit the credentials of qualified prospects. • Assessed job seeker, made referrals when necessary for them to attend informative job readiness training workshops, interviewing attire appointments and hot-jobs-lead interviews. Also assigned to work in conjunction with various human services organizations, and provided quality employment services to their designated clientele. • Accessed Internet job bank to locate job opportunities, preformed data entry to maintain updated files and conducted follow up, after hire. • Accepted recorded, processed and data entered documents for program services. Interviewed customers to record work history, skills and abilities. • Explained services, provided information, counseled and answer questions to facilitate delivery of services. • Matched customer qualifications to available job openings ensuring quality of referrals.• Performed employment counseling of applicants who present unusual placement and job adjustment problems. • Delivered group and individual workshops, training, and orientation sessions and explain services administered, including eligibility requirements and responsibilities

• Responsible for shipping product on trucks, truck line ups, cube utilization, and manage drivers and warehouse.• Communicated with distribution, business units and inventory control department.Maintained an orderly and neat stock, in both receiving and shipping.• Oversaw compliance of receiving practices with established Company policies and standards such as safekeeping of Company funds and property, personnel practices, security, and record-keeping procedures.• Established and maintained the continuous flow process to ensure next day delivery to the internal/external customers.• Ensured that all receiving functions that affect the business units and finish goods inventory are processed accurately by verifying purchase orders, ticketing, and auditing the validation and verification reports.• Trained, coached and managed all receiving and shipping associates in all policies and procedures of the company