1. Providing technical support to end-users within the organization, including troubleshooting hardware and software issues.2. Installing, configuring, and maintaining computer systems and applications.3. Responding to IT support tickets and resolving issues in a timely manner.4. Setting up and maintaining network infrastructure, including routers, switches, and access points.5. Assisting with IT projects, such as software upgrades or system migrations.6. Training users on how to use new software or hardware effectively.7. Ensuring data security and privacy by implementing appropriate measures.8. Collaborating with other IT teams or vendors to resolve complex issues.9. Documenting IT processes, procedures, and troubleshooting steps.10. Keeping up-to-date with the latest technology trends and certifications.

Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested.