Beatrice Ogunnoiki Email & Phone Number

• Developed a comprehensive business case for the migration of the new CRM, outlining cost savings annually and improved employer productivity by 30%• Gathered requirements using different elicitation techniques including workshops and interview.• Conducted Gap Analysis to understand the AS IS state of the client storing data and the student learning experience. Translated findings into UML Use case. • Engaged with stakeholders to establish their needs for the new CRM. Communicated with stakeholders using the strategy provided by the power and interest stakeholder matrix.• Mapped the TO BE features into a UML use case diagram which was presented to stakeholders.• Created User Acceptance Testing (UAT) to be used by the testing team.• Created Wireframes for a web landing page to attract more sales for a particular course.ACHIEVEMENTS:. Recommended and introduced a CRM tool which helped to centralise all departmental data and provide scalability/growth options. . Introduction of CRM tool helped to forecast 25% increase in revenue through new marketing campaigns supported by the implementation of the CRM.SKILLS: Process Re-Engineering |Process Improvement | Stakeholder Management |Requirements Engineering |AS-IS |TO-BE |Gap Analysis |Document Design |Workshop Facilitation |Root Cause Analysis Process Flow Mapping |Project Scoping |Full Project Lifecycle |Target Operating Model |Business Operating Model |RAID Management |SDLC |Draw io. |Basecamp| User Stories | UAT Testing | CRM| LMS | Draw.io | PowerPoint | Excel | Word Agile | Waterfall | Unified Modelling Language (UML) | Customer Journey Definitions

. Act as a liaison between stakeholders, and the development team. Gather feedback, manage expectations, and ensure that the product aligns with user’s needs. Collaborated with the team to plan and schedule releases. Decide what features will be included in each release based on priorities and business value.. Break down high-level requirements into detailed user stories with clear acceptance criteria. This helps the development team understand what needs to be built.. Defined acceptance criteria for user stories and approve/reject work based on these criteria. This ensures that the product meets the specified requirements.. Continuously evaluate and reprioritize the Product Backlog based on changing business needs, customer feedback, and market conditions.. Identifed and mitigate risks that could impact the success of the project. This includes addressing technical debt and other impediments.. Participated in sprint reviews or iteration demos to provide feedback on the increment of work completed during each sprint.Achievements:. Key Achievements: Conducted a comprehensive business process analysis that resulted in a 20% improvement in efficiency and a 10% increase in productivity.

• Conducted interviews with key business users to collect information on business processes and user requirements. • Developed Agile sprint planning and helped deliver all targets in the sprint.• Engaged multiple stakeholders in NHS and local Authorities to help develop the IT integration of the Software application .• Ensured development needs in NHS Referal to Treatment journey are met within expected timeline by working with the stakeholders on the reports and application of the new software upgrade.• Gathered and documented business requirements from stakeholders to ensure project goals were aligned with business needs.• Created process maps to map out the AS-IS process and completed a GAP analysis to identify the TO-BE process.•Assisted in developing project plans, schedules, and budgets to ensure successful project delivery.Achievements:. Improved stakeholders satisfactions by 40% through effective collaboration and communication SKILLS: Defining requirements | Business Insight | Time Management |Business process improvement | Team Facilitation | Business Analysis | Empathy Mapping | Negotiation |Cross Team collaboration | Continuous improvement |Business process modelling | Communication | Scrum and Waterfall methodologies | User Acceptance testing

Business Analysis

Scrum Master

Bachelor'S Degree, Agronomy And Crop Science