· Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. · Follows written risk and compliance policies and procedures for business activities.· Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members at a high level of expertise.· Applies expert knowledge of personal lines insurance to assist members with complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings. Serve as a subject matter expert.· Utilizes the tools and resources available to support members. · Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides through thorough issue diagnosis while minimizing transfers, escalations and call backs.· Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.· Provides peer coaching, mentoring and training support for compliance and technical skills to less-experienced employees.

Maintain day to day office duties while managing a team of 8 sales representatives. Handled payroll, job cost and invoicing.Focused on project management and analyzed data.

• Supervised and trained 4 new sales support representatives, focusing on their customer service skills• Decreased shrinkage by 10%• Flexibility to be manger on duty when closing or needing to fill in• Engaged in full bi-weekly inventory counts• Coordinated with corporate design to introduce new products and promotions and increase sales• Responsible for balancing multiple drawers of $1200, nightly deposits and bi-weekly cash pickups