Beatrice So Email & Phone Number

Hong Kong, Hong Kong Sar

- Champion the one-stop personal banking services at branches- Explore and develop long-term banking relationships with customers- Identify existing and prospective customers' needs of financial services, including both products & services- Appropriately map and provide relevant and suitable financial products & services to meet existing and prospective customers' needs, including but not limited to bank account opening, mortgage, credit card, personal loan, insurance and other banking products & services- Positively contribute and build the Branch's teamwork and team-spirit- Support branch operations, including but not limited to the coordination and liaison with other internal departments of the Bank- Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team

Hong Kong Sar

- Oversee all parameters of the move and serve as the main point of contact of the assignee / client. From introduction call to delivery and claim process.- Provide excellent service to internal and external customers, responding quickly and accurately to requests for information- Provide complete and accurate information regarding service requirements

Hong Kong

- Co-working under 3 major APAC markets, from Hong Kong, China, and Taiwan- Handle customer inquiries in a timely and professional manner within the Service Level Agreement- Be able to multi-task on various systems whilst independently handling calls, emails, and live chat in regard to a wide range of requests- To ensure clear and accurate data capture, be able to provide qualitative insights into customers’ voices- To handle customers' requests in the best interest of both customer and company

Hong Kong

- Supporting daily operation in retail store- Reviewing sales performance of the store and consolidating necessary information togenerate a weekly and monthly report.- Reviewing and planning stock allocation in order to maximize sales on the retail store- One of the team member as supporting team to assist pre-opening operation about the flagship store in Mongkok

Hong Kong

- Undergoing 1-year training from 4 major operation department as a Graduate Trainee- Complaint handlings and deploying supervision skills, in managing team of over 70staff, to ensure smooth daily operation and seamless crowd control in thrill mountaindistrict.- Responsible for personnel issue and mastering monthly and daily roster- Being corporate trainer and departmental trainer throughout on-the-job trainer MCs incompany event

• Established database of “SKU to fixture” for locations• Prepared a location productivity report• Assisted in stock allocation, replenishment and inter-store stock transfer

Provided information and answered guest enquiries and I was responsible for crowd control and entertained guests.