Beatrice Ross Email & Phone Number

One Park Avenue, New York

• Exceeds sales & referral goals for Tier Acceleration, Wealth Management, credit cards, deposit accounts.
• Increases deposit revenue of the branch within Q3 with referrals totaling over 2.5 million dollars.
• Receives multiple 100% scores for client surveys based on customer service interactions.
• Opens accounts, credit cards, in addition to cash management duties.
• Responsible for the review of major operational logs: foreign currency, debit card log, safe deposit.
• Back-up ATM custodian for 7 ATM’s.

New York, New York, United States

• Chase Downtown West Culture Champion.
• Assisted other branches within the Manhattan - Downtown West Market as needed.
• Elevated OSAT scores with multiple 10/10 ratings for branches covered and home branch location.
• Ensured efficient flow of branch through top-tier customer service within the platform and transaction line.
• Landed qualified referrals for Relationship Bankers, CPC, and Business Banking Managers.
• Assisted manager in administrative planning for events such as food drive, toy drive, volunteer work.

District 24

• Head Kindergarten teacher during Summer Rising 2022.
• Main substitute teacher at P.S. 199Q during the 2021-2022 academic calendar year for grades 3K-5th.
• Adaptive leader instructing all students at P.S. 199Q in Phonics, Reading, SEL, Math, Science, Dance, Gym.
• Worked with children on various learning levels from Pre-K-8th grade within District 24 and District 30.
• Instructed grades listed above in Music and Dance and general education subjects.
• Implemented lesson plan provided by the teacher or created one myself.

District 30

• Utilized Google Classroom, Word, YouTube, and Zoom to curate engaging lessons for in person and remote learning of K-5th grade students.
• Educated and created lesson plans for the grades listed above in proper vocal & breathing techniques, reading sheet music, solfege, ear & rhythm training.
• In charge of the afterschool Chorus Club and Keyboard Club for 2nd-5th grade students.
• Prepared and directed end of year STEAM Fair with 3rd-5th grade choral students.
• Conducted performances for Kindergarten and 5th grade graduation ceremonies.

Elmhurst

• Implemented at home Applied Behavioral Analysis Therapy to my clients (5 years old, 9 years old,) who are on the spectrum.
• Executed direct treatment plan set by the BCBA supervisor.
• Individually worked with clients on meeting and exceeding targets/goals set by the BCBA for mands, tact, social behavior and awareness, daily living, social, gross motor, play skills, stimulus-stimulus pairing, and.
• Recorded and graphed detailed data during sessions with clients on the company tablet.
• Assisted BCBA supervisor with ideas to improve our clients medical treatment plan.
• Created necessary materials as requested by the BCBA to enhance client sessions.

Sunnyside, New York

• Junior Group Leader:
• Worked with children from K-5 ranging in mental and physical capabilities.
• Led 20-25 children per class daily, on a multitude of subjects (Art, Literature, Music, STEM).
• Enhanced the children’s social skills through guided group activity, independent and partner work.
• Provided early intervention for children with special needs (such as O.D.D., ADHD, Autism etc).
• Used behavioral techniques to ease children, such as meditation, stretching, and one on one talks.

Ridgewood, NY

• Received Superstar Award in ‘Believe’ category out of entire Boroughs Central Market for November 2017.
• Graduated from RAICES Mentorship Program offered through Hispanic Northeast Chapter.
• Organized and participated in financial literacy events targeted towards children, teenagers, and adults.
• Prepared and packed shipment for BRINKS, was backup vault custodian when Lead Teller was out.
• Ensured efficiency of branch traffic by managing operational and customer service flow.
• Audited new accounts, cash advances, PIN changes, debit card forms to ensure 100% on annual inspection.

Middle Village, NY

• Assisted team in achieving 98% on annual audit conducted May 2017.
• Accepted into Hispanic Northeast Chapter 2017 mentorship program.
• Ranked within the top 25th percentile out of all Boroughs South associates with a customer service satisfaction score of 93% Year to Date for 2017.
• Recognized by the Market Executive of Boroughs Central for having 100% customer service satisfaction for Quarter 1 of 2017.
• Awarded Most Valuable Professional for the month of February 2017 for executing mission values as well as NPS.
• Obtained Eagle-Eye award for preventing a fraud withdrawal of 3,000 in cash from a 360 account.

B.Music, Vocal Performance With Advanced Performance Designation

High School, Vocal Performance

Activities and Societies: Elementary Chorus, Advanced Women's Choir, Gospel Choir