Beatrice Ross Email & Phone Number

One Park Avenue, New York

• Exceeds sales & referral goals for Tier Acceleration, Wealth Management, credit cards, deposit accounts. • Increases deposit revenue of the branch within Q3 with referrals totaling over 2.5 million dollars. • Receives multiple 100% scores for client surveys based on customer service interactions.• Opens accounts, credit cards, in addition to cash management duties.• Responsible for the review of major operational logs: foreign currency, debit card log, safe deposit.• Back-up ATM custodian for 7 ATM’s. • Raises clients financial literacy by elevating their knowledge on digital products and their credit worthiness.• Reconciles check deposits for entire branch on BCIC system daily to ensure accurate proofing.

New York, New York, United States

• Chase Downtown West Culture Champion. • Assisted other branches within the Manhattan - Downtown West Market as needed.• Elevated OSAT scores with multiple 10/10 ratings for branches covered and home branch location.• Ensured efficient flow of branch through top-tier customer service within the platform and transaction line.• Landed qualified referrals for Relationship Bankers, CPC, and Business Banking Managers.• Assisted manager in administrative planning for events such as food drive, toy drive, volunteer work.• Aided in 91% customer service rating during Q3 for NoHo Branch.• Diligent cash-management of client and branch financials.• Prepared outgoing shipment for BRINKS, ordered cash weekly for branch, balanced cash and coin vaults.• Implemented domestic & international wires, account, and operational maintenance for customers.• ATM Custodian for 4 ATMs.• Adhered to branch policy and procedure and ensured safety of customer and branch security.

District 24

• Head Kindergarten teacher during Summer Rising 2022.• Main substitute teacher at P.S. 199Q during the 2021-2022 academic calendar year for grades 3K-5th. • Adaptive leader instructing all students at P.S. 199Q in Phonics, Reading, SEL, Math, Science, Dance, Gym. • Worked with children on various learning levels from Pre-K-8th grade within District 24 and District 30. • Instructed grades listed above in Music and Dance and general education subjects. • Implemented lesson plan provided by the teacher or created one myself.• Left detailed end of day recaps regarding lesson plans, student progress, incidents, and overall flow of day.

District 30

• Utilized Google Classroom, Word, YouTube, and Zoom to curate engaging lessons for in person and remote learning of K-5th grade students. • Educated and created lesson plans for the grades listed above in proper vocal & breathing techniques, reading sheet music, solfege, ear & rhythm training. • In charge of the afterschool Chorus Club and Keyboard Club for 2nd-5th grade students.• Prepared and directed end of year STEAM Fair with 3rd-5th grade choral students.• Conducted performances for Kindergarten and 5th grade graduation ceremonies.

Elmhurst

• Implemented at home Applied Behavioral Analysis Therapy to my clients (5 years old, 9 years old,) who are on the spectrum. • Executed direct treatment plan set by the BCBA supervisor.• Individually worked with clients on meeting and exceeding targets/goals set by the BCBA for mands, tact, social behavior and awareness, daily living, social, gross motor, play skills, stimulus-stimulus pairing, and echoics.• Recorded and graphed detailed data during sessions with clients on the company tablet. • Assisted BCBA supervisor with ideas to improve our clients medical treatment plan. • Created necessary materials as requested by the BCBA to enhance client sessions.

Sunnyside, New York

Junior Group Leader:• Worked with children from K-5 ranging in mental and physical capabilities.• Led 20-25 children per class daily, on a multitude of subjects (Art, Literature, Music, STEM).• Enhanced the children’s social skills through guided group activity, independent and partner work.• Provided early intervention for children with special needs (such as O.D.D., ADHD, Autism etc). • Used behavioral techniques to ease children, such as meditation, stretching, and one on one talks. • Used Social Emotional Learning techniques to cater and adapt to the needs of the children I interacted with.• Created lesson plans for weekly Music Club for Kindergarten and 1st grade.• Instructor for weekly Dance Club for children in 3rd, 4th, and 5th grade.Dance Specialist:• Educated children from K-5 ranging in mental and physical capabilities on different dance styles. • Created and taught choreography from the decades 1920’s - 1990’s for class sessions.• Constructed routines and trained students in Bachata, Merengue, and Salsa for Multicultural Show.• Instructor for daily Dance Club for children in 3rd, 4th, and 5th grade.• Taught children in the daily dance club valuable tools such as teamwork, originality/creativity, confidence, and self-love through different activities and creative expressive exercises. • Constructed and executed weekly lesson plans for grades K-5. • Provided early intervention for children with special needs (such as O.D.D., ADHD, Autism etc).• Used behavioral techniques to ease children, such as meditation, stretching, and one on one talks.• Used Social Emotional Learning techniques to cater and adapt to the needs of the children I interacted with.

Ridgewood, Ny

• Received Superstar Award in ‘Believe’ category out of entire Boroughs Central Market for November 2017.• Graduated from RAICES Mentorship Program offered through Hispanic Northeast Chapter. • Organized and participated in financial literacy events targeted towards children, teenagers, and adults.• Prepared and packed shipment for BRINKS, was backup vault custodian when Lead Teller was out. • Ensured efficiency of branch traffic by managing operational and customer service flow.• Audited new accounts, cash advances, PIN changes, debit card forms to ensure 100% on annual inspection.• Educated customers on top of the line digital products while uncovering their hidden financial needs. • Opened new accounts, credit cards, IRA/CD’s, performed account maintenance as well as teller duties.• Held consistent morning huddles and weekly meetings to touch base with team to review our strengths and opportunity areas.

Middle Village, Ny

• Assisted team in achieving 98% on annual audit conducted May 2017. • Accepted into Hispanic Northeast Chapter 2017 mentorship program. • Ranked within the top 25th percentile out of all Boroughs South associates with a customer service satisfaction score of 93% Year to Date for 2017. • Recognized by the Market Executive of Boroughs Central for having 100% customer service satisfaction for Quarter 1 of 2017. • Awarded Most Valuable Professional for the month of February 2017 for executing mission values as well as NPS. • Obtained Eagle-Eye award for preventing a fraud withdrawal of 3,000 in cash from a 360 account.• Back-up ATM custodian. • Designated reviewer of cash advance and ATM Debit Card book checking for errors to ensure branch is compliant with outlined policies and procedures. • Selected to go to various branches to demonstrate excellence in customer service to drive up customer satisfaction scores for the market.• Developed teammates' self-affirmation through role-plays of customer service scenarios, resume writing, personalized brand statements. • Led 10-20 meetings on operations, customer service, and team-building to foster strong ethical behaviors for branch and market. • Provided qualified referrals to platform associates as well as financial advisors for investment, home-lending, and credit card goals. • Built energetic relationships with customers to provide solution oriented results for their banking needs.

B.Music, Vocal Performance With Advanced Performance Designation

High School, Vocal Performance

Activities and Societies: Elementary Chorus, Advanced Women's Choir, Gospel Choir